Last Updated
Overview
ActivEngage provides specialized conversational commerce capabilities, significantly boosting digital retailing and lead conversion rates for dealerships. Despite user feedback noting that the dashboard navigation could be more intuitive, its proprietary human-assisted features, like co-browsing, justify the strong investment.
Overall Rating
Based on 2 users reviews
5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
ActivEngage Specifications
- Financial Management
- Inventory Management
- Human Resources Management
- Customer Relationship Management
What Is ActivEngage?
ActivEngage software is a specialized, integrated Enterprise Resource Planning (ERP) component focused on digital customer engagement and sales optimization for the retail sector. It streamlines lead management through real-time interaction tracking, allowing small to mid-sized businesses to capture and nurture high value leads effectively. Its proprietary data insights grant sales teams visibility into customer journeys, enhancing personalized selling and accelerating the purchasing lifecycle. The platform is designed specifically to handle complex, high-value sales.
ActivEngage Pricing
ActivEngage Integrations
The software supports integration with multiple platforms, such as:
- Solera
- Autotrader
- Edmunds
- OfferUp
- Meta
- Social Dealer
Who Is ActivEngage For?
ActivEngage is ideal for automotive dealerships.
Is ActivEngage Right For You?
ActivEngage provides the essential digital front-office modules necessary for modern ERP in specialized retail environments, particularly automotive sales. Its unique focus on human-centered, conversational commerce makes it highly effective for connecting with digital native consumers who value expert, non-pressured guidance. Recognized for its excellence, the solution is a five-time Top Rated Chat Product Award Winner in the DrivingSales Dealer Satisfaction Awards and a five-time Diamond Award Winner in the Dealer's' Choice Awards. Considering the depth of features and established industry credibility, the investment provides compelling value.
Still not sure about ActivEngage? Contact our support team at (661) 384-7070 for further guidance.
ActivEngage Features
Real-Time Performance Analytics
The platform’s sophisticated custom analytics and reporting capabilities grant users the clearest perspective on conversation performance, lead conversion rates, and agent efficiency. This business intelligence component allows for effective operational refinement and strategic resource allocation across the entire enterprise, informing inventory and marketing decisions.
Integrated Customer Relationship Management (CRM)
Essential customer data points, including history, last servicing dates, vehicle model, and mileage, are captured and integrated directly into the CRM system. This feature ensures that every digital conversation contributes meaningfully to a centralized customer profile, enhancing personalization and sales follow-up effectiveness across the dealership organization.
Manager Oversight And Coaching
Managers have access to 'Monitor & Whisper' functions, allowing them to review live chats anonymously and provide private, real-time guidance to agents. This oversight mechanism ensures high service quality and compliance standards are maintained, effectively acting as an HR management and training tool for optimizing personnel resources.
Assistive Messaging Tools
The platform utilizes powerful assistive tools such as the ‘Language Translator’ to communicate effectively with a diverse range of customers. The 'PreRead' function enhances efficiency by allowing agents to see user text before submission, speeding up timely responses and improving overall service quality.
Lead Routing
The essential ‘Lead Routing’ capability systematically ensures high-value customer inquiries are directed to the most qualified staff or designated business development centers. This function streamlines the entire initial sales process, minimizing customer wait times and maximizing conversion efficiency by matching queries with the correct professional expertise.
Pros And Cons of ActivEngage
Pros
Highly responsive support team that improves lead capture
Strong impact on conversion and overall profitability
Effective managed chat setup with media-sharing capabilities
Useful tools for monitoring chat flow and supervising agents
Provides SMS updates that enhance customer communication
Cons
Chats may occasionally feel somewhat scripted
Dashboard navigation could be more intuitive
Chat popup design could benefit from small improvements
ActivEngage Reviews
Total 2 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Robert S.
Automotive, 51-100 employees
“Simple to use”
Pros
Getting this software up and running on our site was simple and using it has been just as simple.
Cons
I do wish there were more ways to customize the chat pop-up on our site, maybe even with an option to add some kind of offer.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Todd R.
Information Technology and Services, 101-500 employees
“friendly support”
Pros
Its quite user friendly and the customer service has been really helpful.
Cons
They're still in the process of obtaining a high-level security clearance.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What other apps does ActivEngage integrate with?
The software supports integration with multiple platforms, such as Solera, Autotrader, Edmunds, OfferUp, Google, Meta, and Social Dealer.
What level of support does ActivEngage offer?
ActivEngage offers support through chat, phone, and contact form.
Does ActivEngage have a mobile app?
Yes, ActivEngage has a mobile app.
What language does ActivEngage support?
ActivEngage is primarily available in English.
Who are the typical users of ActivEngage?
Typical users include automotive dealerships.
Does ActivEngage offer an API?
Yes, ActivEngage offers an API.
What types of pricing plans does ActivEngage offer?
The ActivEngage price is customized according to the needs of the organization. Request a personalized ActivEngage pricing quote for your business.