Anonymous
Individual & Family Services, 11-50 employees
Less than 6 months
“friendly support and simple setup”
Pros
Getting started with it was easy and I've found the customer support team has been amazing whenever I needed help.
Cons
There really isn't anything I dislike about it.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Joseph O.
Not Specified, N/A employees
Less than a year
“well-organized workflow”
Pros
A big plus for me is how well organized the workflow is and I find the online support always readily available with quick responses during normal business hours.
Cons
Purchase cost can be a challenge for struggling mid-sized institutions that want to adopt this software. It also has occasional failures that can cause data lag.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Cesar B.
Not Specified, N/A employees
Less than a year
“complete school management toolkit”
Pros
This is a very complete platform that supports practically every school-related task, from enrollment and attendance tracking to student reports. I find the information detailed and clearly presented and the software's versatility combined with its user-friendly design really helps keep users engaged. Overall I believe the school made a smart investment by choosing this system.
Cons
One of the best parts is that, as a representative, there is a dedicated panel to check student progress, along with a module created specifically for the representatives' committee.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Anne M.
Education Management, 11-50 employees
Less than a year
“simple and practical to use”
Pros
It keeps things simple and easy to use which I really like.
Cons
One limitation is the Remote Desktop Connection and there's no way to add gifts directly to a constituent record.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shanie N.
Not Specified, N/A employees
“just the right fit”
Pros
It has exactly what I need without feeling oversized or too limited and I feel the overall size and scope are just right.
Cons
The admissions section could be a bit more advanced. If it had stronger capabilities there, we might have considered using that part too.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Debbie S.
Not Specified, 11-50 employees
More than a year
“reliable and user-friendly platform”
Pros
Using this software has been easy from the start and I've found the customer service excellent whenever I've needed help.
Cons
I honestly can't think of any downsides and that's after using the software for several years.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cambridge-Ellis S.
Not Specified, N/A employees
“perfect fit for small schools”
Pros
This has been an excellent choice for anyone needing an admissions database for a small school. I've found the customer support team always polite, responsive and genuinely willing to help. I would definitely recommend it for preschools and daycares. It has done a fantastic job.
Cons
Nothing significant comes to mind
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Erik S.
Education Management, 11-50 employees
Less than a year
“helpful support and great reporting”
Pros
Using this software has been easy and getting around the system doesn't take much effort. Customer support has also been reliable whenever help is needed and the reporting features do a good job of providing the information I need.
Cons
One downside is that enhancement requests tend to take a while before they're implemented so improvements don't always happen as quickly as expected.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Nicole L.
Not Specified, N/A employees
“fantastic support and flexibility”
Pros
From the start, our experience with it has been extremely positive. The customer service has been outstanding and the database feels very simple while still offering plenty of customization to fit your preferences. As our school has continued to grow over the years, we've kept discovering more advantages in the database. I really can't recommend them highly enough, in fact, I already have.
Cons
Overall it's been a positive experience
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Deanna D.
Education Management, 11-50 employees
More than a year
“Customizable reports and donor setup”
Pros
The system has been easy to use with a layout that makes sense and lets multiple team members work in it at the same time without issues. The reporting is incredibly fast and highly customizable which has been a huge plus. I also really appreciate being able to set up donor names the way we need and add custom fields that actually match the needs of our organization.
Cons
I'd still like to see an event tracking module. Something similar to the volunteer module would work really well for recording event attendance. It would also help to have a better way to document notes instead of relying on a single field in the development tab.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Erin P.
Education Management, 101-500 employees
More than a year
“fantastic support and solutions”
Pros
Their customer service has been outstanding. The team responds quickly and usually provides solutions that go beyond what I was initially looking for.
Cons
At times, I run into limits between enrollment data and admission data. With some reports I'm able to track and filter by date, while with others that option isn't available and I really wish it were.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10