Anonymous
Small Business, 11-50 employees
“Order planning improved!”
Pros
Planning orders with this software has been a really positive experience! The fact that its suggestions are always built on the latest sales figures makes the planning feel much more realistic and dependable. It helps a lot with controlling inventory better and overall the system makes order planning far more transparent, efficient and manageable.
Cons
However it does feel a bit too rigid and KPI reports can't be customized individually.
Rating Distribution
Ease of use
9
Value for money
6
Customer Support
9
Functionality
8
Anonymous
Mid Market, 51-100 employees
“Clear navigation”
Pros
The layout is easy with clear visuals and navigation that make the software simple to use.
Cons
Honestly there's very little to complain about. Over the 18 months we've been using it, it has made a dramatic difference to our business.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Mid Market, 51-100 employees
“better ordering and stock control!”
Pros
Getting started was easy and it's been simple to understand from day one. It has oganized our daily ordering process and helped us improve overall stock efficiency.
Cons
A downside is that it isn't truly live so the data can sometimes be a day behind which occasionally causes issues for us.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Kein S.
International student influencer, N/A employees
“Amazing platform!”
Pros
After more than a year of using this software it has had a real impact on my daily work by saving me a lot of time and making the whole process much more manageable. The platform offers thorough demand planning and uses advanced backend calculations to produce order recommendations which results in very accurate forecasting. Another big plus has been the integration with Merlin which has worked smoothly and added a lot of value. Marek our account manager has also been great throughout, always quick to respond and very supportive whenever any issue comes up.
Cons
Something that feels limiting is that the system only refreshes twice within 24 hours which is too infrequent. A manual refresh option would be very useful especially after updating information in Merlin. I also think the software can be a bit overwhelming at the beginning since it seems to be designed more with advanced users in mind than complete beginners.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Antonio S.
Data Analyst, N/A employees
“Standout support”
Pros
Right away the software came across as a very capable sales history and forecasting tool, backed by a development team and real people who are there to help. It offers a huge range of features and a lot of potential for a business our size and honestly we still feel like we have only scratched the surface during setup. The onboarding took a while mostly because of our own internal IT process but their team were great throughout. They were transparent about workloads, open with information and had a really positive and honest approach.
Cons
Requires some time to get used to and it expects a certain level of knowledge from the average user. We were originally using the "Classic" interface before moving to the newer "EVO" version and the older one felt outdated and visually unappealing. On top of that the training seemed to be aimed more at advanced users who already understand forecasting algorithms which made onboarding harder to promote across the wider business.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
6
Anonymous
Small Business, 11-50 employees
“flexible forecasting that delivers”
Pros
From the first use the forecasting logic felt very advanced with flexibility built in where it actually matters. After the integration was in place the software started by supporting our old stock ordering reports and then gradually replaced most of them. It's a feature rich platform and it rarely feels like we're asking for something completely new. A big part of the value has come from our regular calls with their consultant especially since they've worked in the kinds of roles the software is meant to support. Over time we've kept refining how it connects with our ERP so it gets all the data it needs for accurate forecasting. They've also shown a real willingness to go the extra mile when needed.
Cons
Getting comfortable with the interface did take time because it isn't immediately accessible. Proper training is definitely needed although to their credit the training is delivered very well. Our first integration also took several months though I can imagine companies using larger and more common ERP systems may have a more plug and play experience. There are also a few tasks, like historical data refreshes, configuration updates and custom reports that still have to be requested from their team instead of being handled directly within the software.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
6
Anonymous
Small Business, 11-50 employees
“helpful stock visibility”
Pros
Very easy to figure out and works well for everyday use, not only for placing orders. Once you've spent a little time setting it up properly the product suggestions are really useful. If there's an unusual sale you can remove its impact from future forecasts which helps avoid over ordering. The support contact is also excellent and always helps with any issues or changes we need. It also gives very clear visibility of excess stock, overstock and end of line products.
Cons
One downside is that after making a change in the system you have to wait until the following day before the update is reflected.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
6
Daniel T.
Purchasing account manager, N/A employees
“faster ordering across suppliers”
Pros
Ordering through this software is much simpler when dealing with a broad range of suppliers and it saves a huge amount of time which helps make procurement more efficient.
Cons
A few tools could be made more effective. For example buffer stocks can only be updated in bulk when the same value is entered and the way inclusions and exclusions are handled for ordering days could be simplified into easy weekdays.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
9
Functionality
8
Anonymous
Small Business, 11-50 employees
“Valuable reports”
Pros
Right from the star the forecasting tool has felt like a strong data driven solution that delivers accurate and practical predictions. The reports from them have been incredibly useful and the risk of run out report has easily been the standout feature for me. The onboarding also went really well and has been one of the best rollouts I've personally been involved in.
Cons
There really isn't much to complain about. Any issues we've run into have mostly come from poor data being fed in from our current ERP system rather than from this software itself.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Chelsea C.
Director of Business Affairs, N/A employees
“Inventory planning changed for us!”
Pros
Using this software has made a noticeable difference in how we handle inventory. It's done a really good job helping us cut down on overstock and excess stock and the product recommendations are smart enough to help us serve customers better. The order fill up feature is a nice extra as well since it helps us get more out of each purchase order and boosts efficiency overall!
Cons
Still has a couple of things it could improve. It would be better if multiple users could export data at the same time and the case sensitivity issues in the system should definitely be resolved.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
6
ian H.
Small Business, 11-50 employees
“Easy to use”
Pros
Right from the start it has been easy to figure out and use. Even though we're still in the early days the software already looks like it will organize our processes and support better decision making through useful data and ongoing reporting. Full credit goes to Michelle and Cristina for all their help in getting us live and for their continued support by email and Teams whenever needed. It's been genuinely appreciated!
Cons
At this stage there's nothing I really dislike. The only minor criticism is that search terms need to be entered with the correct case whether upper or lower but that's something I'll get used to quickly.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Anonymous
Small Business, 11-50 employees
“fast orders and helpful support”
Pros
Offers a wide range of data and is easy to use. Orders can be processed and uploaded into our system quickly and whenever something comes up our customer support manager Amy takes care of it promptly.
Cons
We've only been using this for about four months so we're still coming across different issues and figuring out new ways to handle order processing. Once the column configurations are set up properly though everything becomes much more manageable.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Danny G.
Small Business, 11-50 employees
“clearer ordering decisions”
Pros
Although I'm not heavily involved in using the software daily our procurement team regularly says it has made their work easier and given them much better visibility when making ordering decisions. I also want to give credit to the onboarding and customer success team including Mark, Amy and Michelle! Especially Amy who is always available by email or phone and responds very quickly!
Cons
Since I'm not part of the daily use of the system I can only speak from my own interactions and those have all been positive.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
6
Gemma S.
Small Business, 11-50 employees
“Clear navigation”
Pros
Starting my new purchasing role meant getting used to a new system quickly and this has been part of my daily routine ever since. It's easy to figure out and whenever I've had questions the customer support team has replied promptly and been genuinely helpful.
Cons
Up to this point I really haven't come across any negatives with the system. At first the amount of information on display felt a bit overwhelming but I was shown how to customize it so only the most relevant details appear.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
6
Zach F.
Small Business, 11-50 employees
“great customization”
Pros
Handling daily ordering with the software has saved me a huge amount of time. The standout benefit though is the customer service and support team. They're honestly unmatched. Any time I have a question or need small adjustments I get excellent help and thoughtful guidance. On top of that it offers plenty of ways to customize the system around your needs which is impressive considering it still stays user friendly.
Cons
Right now the biggest drawback is that I feel stuck using the Classic interface because Evolution is still missing some functions or works differently in ways that don't suit me. The clearest example is Order Fill Up. In Classic, from the recommended order I can choose order fill up and immediately view all items with projected next order dates without having to apply filters or meet extra requirements. In Evolution I have to be in Confirmed status and also choose a fill up to option first. To me the Classic version of order fill up is far more direct and capable. I would strongly suggest keeping the same approach as Classic because Evolution's order fill up just isn't usable for my needs and that's exactly why I feel locked into Classic.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
9
Functionality
6
Anonymous
Small Business, 11-50 employees
“helpful team”
Pros
Right from setup through onboarding and ongoing improvements their team has been consistently supportive and helpful. It has cut the time we spend creating purchase orders by at least 50% and the wider business now feels much more confident that we're making smarter well informed decisions. The software is also accessible and easy to use.
Cons
One part that took longer than expected was the onboarding process and it needed several rounds of software adjustments along the way. In the end though we got exactly what we wanted from the system.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
6
Robert M.
Small Business, 11-50 employees
“Love it!”
Pros
Ordering from suppliers has never felt this easy. I just run a quick report and all the information I need is right there in front of me.
Cons
Nothing comes to mind as a downside. Even if something did come up I'm confident their team would figure out a workaround for it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ben S.
Mid Market, 51-100 employees
“Accurate reporting”
Pros
Being able to manually tweak metrics in the software including ordering schedules and forecast adjustments, has been incredibly valuable for the business. The KPI reports have also been very helpful when it comes to analysis.
Cons
It would be helpful to have a few more filtering options available in some of the KPI and forecasting reports.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
James C.
Small Business, 11-50 employees
“reliable data and system sync”
Pros
It works well with my computer system and gives me accurate information which has been really helpful.
Cons
The search boxes are a bit too complicated and at times they don't recognize supplier information.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Will T.
Small Business, 11-50 employees
“fast ordering that just works!”
Pros
Placing orders with the software is really easy and that convenience has made a big difference for us.
Cons
There were a few feature related issues along the way but Marek helped us get them sorted out.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8