eCockpit

What Is eCockpit?

eCockpit is a CRM and ERP platform designed to help businesses manage customer relationships and everyday operations in one system. Its CRM capabilities bring contacts, customer histories, tasks, offers, and other customer-related information together, helping teams manage customer relationships and follow-ups. The platform also supports accounting workflows, allowing users to create offers and invoices, manage recurring invoices, and export accounting data for use in external accounting systems.

Beyond CRM and accounting, eCockpit includes time tracking, service tracking, calendars, digital work slips, and task management for coordinating daily activities and recording completed work. Its communication tools support SMS and VoIP, with calls automatically documented in the internal journal when connected to a VoIP system. Businesses can also use newsletters, barcode scanners, receipt printers, and document storage to support operational workflows. The modular setup lets users select the functions they need and keep unnecessary modules hidden from the interface.

What Is eCockpit Best For?

eCockpit stands out for AI Visibility, which assesses how often a business, product, organization, or person appears in relevant AI-generated answers. Users provide details such as their website, industry, target market, and key offerings, and eCockpit derives relevant search, orientation, and recommendation questions from this information. The analysis shows whether the entity is mentioned, recommended, or used as a source, while identifying competitors that appear more frequently. The actual visibility measurement uses OpenAI with web search, when available, and results may vary by model and time.

How Much Does eCockpit Cost?

eCockpit pricing starts at €99/month for the Business plan. This plan includes task management, interval calculations, routing slips, time tracking, VoIP integration, barcode scanner integration, and contact management features. It also offers further plans:

• Cash Register: €0
• Business Pro: €199/month

It offers a custom plan based on selected modules and users. A 14-day free trial is also available. In addition to the base subscription costs, organizations should account for the following potential expenses:

• Implementation: €440–€2,200 ($500–$2,500) - Initial setup, module configuration, workflows, accounting/ERP setup, and go-live assistance
• Data Migration: €264–€1,318 ($300–$1,500) - Importing and cleaning customer, product, invoice, accounting, and historical business data
• Training And Onboarding: €176–€879 ($200–$1,000) - Admin and staff training across CRM, accounting, sales, projects, and operational modules
• Customization And Configuration: €439–€2,636 ($500–$3,000) - Customer-specific workflows, forms, reports, module configuration, and business-process adjustments
• Premium Support: €44–€264/month ($50–$300/month) - Additional support or dedicated assistance beyond standard support
• Add-on Modules: €18–€176/month ($20–$200/month) per module - Optional modules, such as fleet management, may be priced separately due to additional app and server costs

Disclaimer: The pricing is subject to change.

eCockpit Integrations

eCockpit supports integration with a variety of third-party applications, including:

• Facebook
• Instagram Software
• WooCommerce
• VoIP

How Does eCockpit Work?

Follow the steps outlined below to get started with the software:

• Log in to your eCockpit account and access your company workspace
• Set up your company details and configure the modules needed for contacts, accounting, tasks, calendar, and other business processes
• Add customer and contact records manually or arrange larger data transfers when needed
• Create offers, assign tasks, record working time, and document services as you manage customer work and daily operations
• Convert accepted offers into invoices and use recurring invoices to manage scheduled billing
• Track activities through the journal, calendar, customer history, and assigned tasks
• Export accounting data in supported formats for transfer to external accounting systems when required
• Review business information through available statistics and reports to monitor ongoing operations

Who Is eCockpit For?

The platform is designed to support small and medium-sized businesses across various service and trade-oriented industries, including:

• Construction and trades
• Professional services
• Field services
• Retail
• Business services

eCockpit Use Cases

Based on our analysis of user feedback and eCockpit features, we have identified the following key scenarios where it is a good fit:

Service Teams Struggling To Track Work Time And Call Activity

Service teams may struggle to keep work hours, call activity, and performance information documented across daily operations. With eCockpit, employees can record their working time from anywhere while the system documents calls and archives them in the internal journal. Meanwhile, integrated statistics help teams review recorded information and monitor performance over time. This brings time records, call activity, and performance data together for teams that need to review daily work and make informed decisions.

Small Businesses Lacking Visibility Into Administrative Work Costs

Small businesses may find it difficult to see how much time and money their daily administrative work consumes. eCockpit’s KMU calculator estimates monthly administrative effort and internal costs using business inputs such as employees, weekly offers, administration hours, and internal hourly rate. Teams can enter these details to get an estimate of their monthly workload and administrative costs. The calculator also shows the potential reduction that eCockpit could provide. This helps businesses assess their administrative workload before evaluating how eCockpit could fit their existing processes.

Dispatch Teams Struggling To Handle Changing Delivery Routes

Dispatch teams may struggle to manage changing delivery routes when new trips need to be added during the day. eCockpit’s Fleet Management shows the live movements of logged-in users, helping dispatchers identify which driver is nearby. They can then add a new delivery note to the driver’s existing route without losing track of the planned trips. At the end of the day, signatures or delivery photos are available for each route stop. This helps delivery teams maintain a documented record of completed routes and customer deliveries.

Marketing Teams Struggling To Manage Social Posts Across Multiple Channels

Marketing teams may find it difficult to coordinate social media posts when content needs to be shared across multiple platforms. eCockpit provides social media interfaces for Facebook, Instagram, LinkedIn, TikTok, YouTube, and X, allowing teams to manage posts for different channels through the system. Teams can use the Journal and calendar to organize planned social media activities and schedule postings in advance. The Scheduler also supports recurring activities alongside planned posts, helping teams structure their social media workflow. This gives marketing teams a clearer way to plan and manage content across multiple social channels.

Is eCockpit Right For You?

If you run a small or medium-sized business and want to manage customer relationships and operational processes without relying on several disconnected systems, eCockpit may fit your workflow. The platform combines CRM and ERP capabilities, connecting customer information with activities such as offers, invoices, tasks, and business processes in the same environment. It also offers fleet management, social media planning, and AI visibility analysis, giving businesses additional capabilities as their needs evolve.

The software also includes privacy and security measures for protecting customer data. eCockpit processes personal data in accordance with the GDPR (DSGVO) and Austrian data-protection law, while its privacy policy outlines rights including access, correction, deletion, and data portability. It also describes modern security standards and encryption for specific data, including Fleet Management location data and social-media access tokens.

Still not sure if eCockpit is right for you? Contact us at (661) 384-7070 and we will help you make the right choice.