EMERGE App Reviews

“user-friendly with helpful support”

Pros

Beginning with it is very easy for me and I've found the customer service has been excellent whenever needed.

Cons

Editing and creative order options can feel a bit restrictive. It would be better with more customization and flexibility.

“Feature-packed admin lifesaver”

Pros

Having so many features built into one online app really helped me keep up with everyday admin work like quotes, invoicing, ordering and more. It was also great enough for me to manage the thousands of parts we work with on a regular basis.

Cons

The only downside was that customer service response times could be a bit slow at times.

“well-organized but sluggish”

Pros

It was fairly easy for me and I find the sections are arranged in a way that makes sense. Customer service also tends to reply pretty quickly when needed.

Cons

One issue that kept coming up was how slowly certain pages would load. It might have been related to our internet connection but we noticed the same thing even on 4G. Because of that, handling even a fairly small number of customer orders and supplier purchases ended up taking much longer than it should have.

“Stripe payments and flexible pricing”

Pros

Getting paid by credit card through the Stripe integration has worked really well for us. Pulling data out for ERP imports and deeper analysis was also very easy. We used the sales reports to build production-run data and that turned out to be very useful. The per-user pricing is a big plus for a small business because it helps keep costs under control. Managing multiple price lists has also been flawless for my team which made a big difference for us.

Cons

With how strong the software is overall, I still wish it included an API. That would make connecting it with other products much simpler. We were able to collaborate with the developer to create some important integrations and reports which was excellent but having an API would have let us handle those changes internally and adjust things whenever needed.

“helpful support training”

Pros

Easy to use tool!! I've found the training guide is really helpful. Support has also been reliable, with good communication throughout.

Cons

It might be nice to have a few more reporting options although there is nothing specific that stands out as a problem.

“fantastic support for setup”

Pros

Jumping from Excel spreadsheets to software with accounting features felt pretty intimidating at first for me especially since I'm not an accountant and it took time to get my head around everything. That said the customer service team has been excellent and has really helped me through the setup and day-to-day procedures. I'm using it to manage stock for selling on Takealot which is basically South Africa's version of Amazon and I can already tell this has been a worthwhile move. There's much less room for human error compared with working in spreadsheets.

Cons

Getting everything integrated and choosing the correct chart of accounts was challenging as someone without an accounting background but the support team assisted me throughout and walked me through the whole process.

“Feature-rich xero integration”

Pros

Plenty of features are packed into it and the integration with Xero is a big plus for me.

Cons

Pricing is fairly expensive and it still doesn't integrate with a payment gateway.

“Useful tools”

Pros

Right from the start, the interface was simple for me to navigate and there are plenty of tutorials and FAQ resources available when questions come up. The pricing feels fair, the data has been reliable based on the information entered and it connects well with e-commerce platforms. On top of that, the customer service has been absolutely outstanding.

Cons

There really isn't much to complain about. A few added features would be nice, like the option to retire products so they no longer appear in the active product list. Still, the team continues to add new features based on customer feedback which is encouraging.

“Landed cost and reporting excellence”

Pros

Handling extra charges for imported products has been really useful for me with this system. It automatically works out landed costs based on all the fees included in purchase orders. It also supports raw materials and the production workflow well, including tracking available raw material quantities for manufacturing and calculating the cost of each production run. On top of that, it offers plenty of reports and the interface feels bright, clean and simple to navigate.

Cons

I'm still getting familiar with the app but up to this point everything has been going well.

“Perfect reporting and support”

Pros

Starting with it took a bit of effort for me especially since I'm not very confident with computers and like any new system there was definitely a learning curve at first. Once it clicked though, it became very easy for me to use and move around in. The reporting features are something I really value because they give us a clear view of our margins, customer spending habits and overall patterns. On top of that, the help and customer service team have been absolutely amazing whenever I've needed assistance.

Cons

My only real complaint is that there isn't an option to call someone directly for a quick chat or question. That said the email support from the help team has been amazing and usually replies almost immediately in most cases.

“packed with warehouse features”

Pros

This tool includes multi-warehousing, multi-currency and drop-shipping. There are a lot of built-in features for a fixed per-user price. For a small distribution business, that's a big plus for me because it gives premium WMS-level functionality for the cost of a standard single-user subscription.

Cons

Don't have a problem with the core app but with the optional "Bonus" customer portal. It lets customers check stock availability and even place purchase orders online which is useful. However, I'd like to restrict some customers so they can only see stock from a specific warehouse and that isn't possible right now.

“clear workflow and flexible stock setup”

Pros

It's pretty easy to see how one task connects to the next which makes the whole process easier to follow. The system also avoids being too heavy on industry jargon so beginners can get comfortable with it without feeling lost. I also appreciate being able to enter initial stock on hand, define custom units of measure and set up product variations within the same item which adds a lot of flexibility.

Cons

There are a few parts of the inventory input process that could be improved. For example, it would help to get suggestions from previously used tags and the pricing fields could definitely be clearer about what each one means. It also takes a few hours to really get the hang of everything although anyone familiar with more advanced software like Photoshop or Access probably won't struggle too much. The English wording can sound a little off in places too but not to the point where it becomes impossible to understand.

“best fit for ordering”

Pros

After trying several tools for order management, this one has clearly been the best choice for our aviation products business especially with our ISO 9001 requirements. EMERGE has been excellent not just as an app but also in the way the support team backs it up. Their response time is very fast and they genuinely help with the full ordering process across the company. The interface is something I really enjoy using and the IT team is extremely responsive. If you suggest an improvement, they do not just listen politely, they actually consider it, add it to the roadmap and work on making it happen. Really impressive work overall. There is no reason to keep searching when this already delivers.

Cons

Honestly I do not have any complaints. Any small issue gets addressed so quickly that there is nothing worth listing here.

“flexible orders and fantastic support”

Pros

Handling orders, sales and purchases is very flexible for me and I find the system simple to work with. On top of that, the customer service has been excellent. The team is consistently available, responsive and genuinely willing to help whenever needed.

Cons

The reporting side is quite weak. Inventory management still needs improvement and there isn't enough flexibility to customize report layouts or PDF formats.

“Amazing tool for multi-seller businesses”

Pros

Running day-to-day operations is much more manageable for me with this software. I find it simple to learn, practical to use and it helps businesses handle common inefficiencies like inventory management, invoicing, fulfillment tracking and both real-time and monthly reporting. It's especially well suited for companies working with multiple sellers.

Cons

If there's one thing I'd still want improved, it would be having more report customization options, such as filtering by date, volume, or amount.

“powerful all-in-one for ecommerce”

Pros

Our ecommerce business runs on this platform and it has shown me that it covers just about everything we need and then some. I've found the extra features have helped us stay on top of every part of the business and given us much better overall control.

Cons

Since it's still fairly new, there are still some issues that need ironing out. At times, those hiccups can disrupt daily operations and even affect how we interact with clients. The team does respond quickly with fixes but any downtime can still have a big impact on the business.

“ideal for growing SMES”

Pros

The pricing is spot on for SMEs that want a professional setup right from the early stages. I've found it supports growth really well and the support team has been excellent when it comes to customizing the app. They're very responsive, helpful and quick to assist when needed.

Cons

One limitation is with pulling certain reports into Excel and there could be more customization available for businesses that operate on a consignment basis.

“forward-thinking UI and standout support”

Pros

Right from the start, I found the interface feels modern and ahead of its time, almost like working inside a polished CMS. It's clean, simple and welcoming enough that you can jump in quickly and feel comfortable straight away. Another huge plus for me is the customer support. They've been outstanding throughout the entire process, friendly, professional and always available to answer questions while making sure we were completely satisfied with the app. Pricing deserves a mention too because I find the value is exceptional. In my view, they deliver a much stronger service than many competitors, yet still keep the cost very reasonable. That makes it an obvious choice for startups and a real contender alongside the bigger names in the market. On top of that, the product clearly keeps evolving, with regular updates and new features that continue to push the standard higher each time.

Cons

nothing

“affordable and user-friendly tool”

Pros

As a small business, I find this works well because it's affordable, simple to understand and easy to use. Customer service is also fast to respond and genuinely helpful.

Cons

I don't have any complaints

“better import planning and reporting”

Pros

Coming from using only Excel and having no prior experience with ERP software, I've found this app has made a big difference in how I manage imports. The reporting tools help me clearly see which customers and products are most strategic so I can plan ahead better, cut freight costs and improve service levels. Being able to customize quotations in another language, send them directly from the app, view recent activity in the history feed and attach documents for reference has made day-to-day work much more efficient and freed up more time to focus on growing the business. Customer support has also been excellent for me, they are always open to feedback and willing to implement new ideas which makes it clear the app will keep getting better.

Cons

It would be helpful if the app supported more language options and had deeper integration with CRM systems. I'd also appreciate reminders for quotations that were emailed to customers but have not yet turned into sales orders, along with an option to mark a quotation as "rejected by customer" instead of only being able to label it as "void" by admin.