Retail, 101-500 employees
More than a year
“Light learning curve for developers”
Pros
It was up and running with ease and if your team already works with .NET, the learning curve feels fairly light. That also makes it much easier to customize the modules internally without having to rely too much on outside help.
Cons
The CRM side still falls short and the web version has quite a few issues when you stack it up against other competing products.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
6
Electrical/ Electronic Manufacturing, 51-100 employees
Less than a year
“costly and overly complicated”
Pros
Well this tool looks like a complete system because of the number of modules it offers but getting the specific modules you actually need requires a major investment. I would not recommend it.
Cons
It is far too complicated, not user friendly at all and the information you look up is presented in a disorganized way. The documentation is insufficient and in many cases basically nonexistent. We also ran into problems twice with the implementer because they lacked knowledge of�the system�in the production area. Support is slow and sometimes useless since they just redirect you back to the implementer. On top of that the implementation cost is very high.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Wholesale, 101-500 employees
More than a year
“expensive support and unfair charges”
Pros
I honestly don't have any positive points to mention about this software or the company. If your business is thinking about implementing it, be very careful. Their technical support never really provides real solutions as they just keep applying fixes and working through trial and error. On top of that they constantly send you to their partners and you end up paying twice.
Cons
If you don't use their technical support, they still want to charge you for the years you didn't even need it. That feels like a robbery and an abusive practice from�this company.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
1
Functionality
2
Information Technology and Services, 11-50 employees
More than a year
“Highly customizable”
Pros
One of the biggest strengths is how customizable it is. It runs on the industry-standard .NET framework and functionality and it connects well with SQL Server.
Cons
It�really is not designed for smaller operations. The upfront cost puts it more in line with the needs and budgets of mid-sized companies.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
9
Restaurants, 500+ employees
More than a year
“Flexible and easy to upgrade”
Pros
Built on the Microsoft stack, it's very customizable for reporting and data storage which has been a big advantage. The multi-tier setup with the database, application server and support for web clients, fat clients and terminal servers gives a lot of flexibility. There are plenty of ways to tailor the system beyond just writing code and the platform really supports just about everything. Upgrades are also simple so staying current on releases hasn't been difficult. The admin tools are also strong and it's simple to add resources as demand increases, including placing servers locally to improve performance.
Cons
Honestly I don't have any real complaints. There are a lot of modules and each one comes with plenty of configuration options that are fairly easy to understand.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8