Epicor Kinetic Reviews

“Fits our needs

Pros

It's been really helpful that we can use only the services that actually fit our needs instead of paying for extra add-ons that don't provide any value for us.

Cons

Getting started was challenging because the learning curve was pretty steep. It took quite a bit of time to figure out how to use�the platform�properly and the instructions weren't very accessible.

“Quite an amazing tool

Pros

From the production standpoint, this software has been really capable. Since we run a manufacturing company, it handles the process well from entering a sales order all the way through invoicing customers.

Cons

There are a lot of extra modules to purchase so the overall cost can climb pretty quickly. The BAQ report builder is also overly complex and�the system�occasionally freezes when working in the AP applications.

“user friendly platform overall

Pros

It's user friendly and I was genuinely surprised by how quickly it was to learn and move around in. The customization options are another big plus as we have been able to tailor everything from the startup screen to the deeper internal workings of the system. Access is also very convenient, whether working in the office or remotely. On top of that it handles both large-scale project management and high-volume manufacturing very well.

Cons

One challenge is that some features work quite differently between the classic version and the newer�cloud-based version. Because of that, there's a bit of a learning curve when switching from one version to the other.

“fast and easy to use

Pros

Everything is easy to use, works quickly and gets right to the point without unnecessary complexity.

Cons

Honestly I didn't run into any issues. Everything was excellent and I really loved using it.

“excellent service and simple process

Pros

The service was excellent and the whole process was user friendly overall.

Cons

Everything was really good and I cannot think of anything I didn't like.

“Offers a lot of customization options

Pros

Epicor Kinetic does a great job of being data-driven and adaptable across different departments. Its customization options make it useful for a variety of teams and workflows.

Cons

The interface could be more user friendly and�the software�would benefit from better speed and overall responsiveness.

“flexible but too complex

Pros

There are plenty of different ways to accomplish the same task which gives you some flexibility in how you work.

Cons

At the same time, a single process can take a lot of steps to complete. It feels bulky overall and it's not very forgiving when mistakes happen.

“Powerful ERP tool

Pros

Epicor Kinetic feels like a mature, capable ERP platform that's still evolving in the right direction. Its core structure is good, the built-in modules are dependable and the framework for customization and extensibility is both strong and continuing to improve.

Cons

Since�the product�has expanded over time, including through acquisitions some features don't feel equally polished or fully aligned in functionality. The newer interface still comes across as somewhat beta-stage, even though all new development is being pushed there. Vendor support on the inside is lacking although the active consulting network and user community help fill part of that gap.

“Saves us time!

Pros

Keeping track of parts across every operation is really useful and the shortcuts in Epicor help speed things up.

Cons

Transaction History can be a bit tricky to work with at times.

“comes with promising features

Pros

It comes with very reliable features, the MRP sounds promising and the price is also reasonable compared to the bigger vendors especially if you expect your business to grow.

Cons

The problem is that making it actually work ends up being entirely on you. In our case since we have several production processes, the implementer they recommended, who was supposed to know�the system, simply did not. When we tried to get support from them in Mexico, nothing came of it. They left us stuck with the issue and a wasted investment. We had to keep looking for alternatives and try to solve things on our own. It is hard to believe that an American software company of that size can just wash its hands of the situation. I cannot speak for other industries but at least for manufacturing and with the structure they have in Mexico, buying it was definitely a mistake.

“Allows doing more with less

Pros

Our team is able to accomplish more work with fewer people.

Cons

We still run into challenges with complex scheduling and the reporting tools feel limited.

“Good software!

Pros

Being able to build and present dashboards and reports on the fly has been a big advantage.

Cons

At this point, we really haven't come across any major downsides. If I had to point to one area, it would probably be the financial module.

“ideal manufacturing fit

Pros

The platform is user friendly, works well for manufacturing operations and connects nicely with other systems and platforms.

Cons

The platform�is a capable ERP but like much of the ERP market, it often feels more focused on winning new customers than taking care of existing ones. Overall the industry including�this one really needs to do better when it comes to product quality and customer support.

“clients really like it

Pros

Working with it has been very easy and our client likes it a lot.

Cons

I haven't had any issues with�the software�at all as it has been working really well.

“Pretty easy to set up

Pros

The move from our on-premise 10.2.300 setup was fairly easy which made the transition a lot more manageable.

Cons

A downside is that some tools our IT team used to handle directly now require help from Customer Support and that has added extra delays.

“an incomplete tool

Pros

There's definitely potential for this to become a really strong product.

Cons

Right now it still feels unfinished and since switching to the new interface, we have had to submit a lot of help tickets.

“Simple and easy to learn

Pros

It was very user friendly. As the software is simple to use and it didn't take long to learn how its features and capabilities work.

Cons

The downside was that�the company's�support and sales teams were not very helpful.

“Powers daily business operations

Pros

Getting started with it didn't take long and the system is fairly easy to learn and use. Our entire organization depends on it for order entry as well as accounting and financial management. It's the primary ERP platform we work in and we're using it for about 90% of our day to day operations.

Cons

Since we run�the software�on-premise, performance problems come up pretty often. Communication between the application server and the database server tends to run into issues from time to time and we usually end up rebooting the systems just to get everything working again.

“Great for multi-location tracking

Pros

Epicor came with a wide range of features that helped us stay on top of inventory and financial management across different parts of our business, from retail gas stations to B2B fuel deliveries nationwide.

Cons

Navigation was harder than it should have been because the interface was not very user friendly. A lot of things were buried in menus and some options had very similar labels which made them easy to mix up. One helpful part was being able to build custom menus so frequently used items were easier to access but when it was time to hand those lists off to a new team member, you had to remember where each item originally lived which was frustrating.

“Adaptable for larger companies

Pros

After five years with this software, I have really learned how to use it the right way. I appreciated its overall approach, even though it meant adapting to new benchmarks at first which is honestly part of moving to a new system. It's a very versatile product and I can see it being an even better fit for a larger company than the one I was in. I used it while working as part of a team, before switching to freelance work after COVID-19.

Cons

It gave me the ability to customize and improve how I manage my contacts which was definitely useful. That said I couldn't make changes very easily because I hadn't completed the additional training module. It also has a lot of security measures in place and because of that some settings or actions were simply impossible for me to cancel or modify.

“Light learning curve for developers

Pros

It was up and running with ease and if your team already works with .NET, the learning curve feels fairly light. That also makes it much easier to customize the modules internally without having to rely too much on outside help.

Cons

The CRM side still falls short and the web version has quite a few issues when you stack it up against other competing products.

“costly and overly complicated

Pros

Well this tool looks like a complete system because of the number of modules it offers but getting the specific modules you actually need requires a major investment. I would not recommend it.

Cons

It is far too complicated, not user friendly at all and the information you look up is presented in a disorganized way. The documentation is insufficient and in many cases basically nonexistent. We also ran into problems twice with the implementer because they lacked knowledge of�the system�in the production area. Support is slow and sometimes useless since they just redirect you back to the implementer. On top of that the implementation cost is very high.

“expensive support and unfair charges

Pros

I honestly don't have any positive points to mention about this software or the company. If your business is thinking about implementing it, be very careful. Their technical support never really provides real solutions as they just keep applying fixes and working through trial and error. On top of that they constantly send you to their partners and you end up paying twice.

Cons

If you don't use their technical support, they still want to charge you for the years you didn't even need it. That feels like a robbery and an abusive practice from�this company.

“Highly customizable

Pros

One of the biggest strengths is how customizable it is. It runs on the industry-standard .NET framework and functionality and it connects well with SQL Server.

Cons

It�really is not designed for smaller operations. The upfront cost puts it more in line with the needs and budgets of mid-sized companies.

“Flexible and easy to upgrade

Pros

Built on the Microsoft stack, it's very customizable for reporting and data storage which has been a big advantage. The multi-tier setup with the database, application server and support for web clients, fat clients and terminal servers gives a lot of flexibility. There are plenty of ways to tailor the system beyond just writing code and the platform really supports just about everything. Upgrades are also simple so staying current on releases hasn't been difficult. The admin tools are also strong and it's simple to add resources as demand increases, including placing servers locally to improve performance.

Cons

Honestly I don't have any real complaints. There are a lot of modules and each one comes with plenty of configuration options that are fairly easy to understand.