Total 104 reviews

4.9

All reviews are from verified customers

Rating Distribution

5

Stars

91%

4

Stars

7%

3

Stars

1%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

S

Saverio

Consumer Electronics, 1-10 employees

More than a year

5.0
November 2022

Modern fast erp with mobile access

Pros

The software runs smoothly end-to-end and I find the mobile app stable and helpful while support is consistently available.

Cons

After more than two years of using it, I can't find any negatives to report. I honestly think it's a really excellent product.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

M

Monica

Mining & Metals, 1-10 employees

More than a year

5.0
November 2022

Simple cloud accounting automation

Pros

Access to full accounting and administrative features is convenient and I like that electronic invoicing is simple, automated and efficient.

Cons

Unfortunately, I can't customize printed documents on my own so I need to ask their team to make any changes for me.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

N

Nicola

Information Technology & Services, 11-50 employees

More than a year

5.0
November 2022

Modular system with excellent support

Pros

The feature set is extensive and already integrated and I notice that the mobile app works well for sales reps and field technicians while support is excellent.

Cons

I'd find it helpful if the automatic logout timeout could be extended to avoid being logged out mid-task because the system currently signs me out after twenty minutes of inactivity which can be disruptive.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

E

Eddj

Information Technology & Services, 11-50 employees

More than a year

5.0
November 2022

Comprehensive tools with strong helpdesk

Pros

Modules are comprehensive and easy to navigate and I rely on the mobile app, agent management module and technical support with helpdesk replies always punctual.

Cons

So far I haven't found any issues worth reporting yet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

M

Matteo

Information Technology & Services, 11-50 employees

More than a year

5.0
October 2022

feasible erp with agent automation

Pros

Overall simplicity and functionality are impressive and I find the mobile app useful, commission and fee calculations automated and customer support top-notch.

Cons

haven't come across any negative points worth mentioning. Overall I think it's a very great product and with ongoing updates it keeps getting better and more polished.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

A

Andrea

Information Technology & Services, 11-50 employees

More than a year

5.0
October 2022

Mobile technical support made easy

Pros

The technical support feature provides detailed reports and lets the customer sign directly through the app and I find the mobile app fast and dependable while the software's visual design feels modern and clean.

Cons

It would be useful to have support for a black theme in the mobile app because it's not supported at the moment. I would also like the ability to upload photos at the end of a service visit directly from the app, currently that can only be done through the web interface.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

M

Monica

Mining & Metals, 1-10 employees

More than a year

5.0
October 2022

Customizable fast system with analytics

Pros

Interface design is impressive, performance is fast and I notice it's easy to use, customizations, additional integrations and responsive support enhance the experience.

Cons

We haven't found any issues. Both I and my team are extremely pleased with the software, with the service we selected and with this company's knowledge and professionalism.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

G

Giuseppe

Mining & Metals, 1-10 employees

More than a year

5.0
October 2022

Modern erp with excellent mobile app

Pros

Software is up-to-date and very easy to use and I appreciate that the mobile app for managing orders ranks among the best I've used along with excellent after-sales service.

Cons

overall I like the tool but I think the CRM could be enhanced by adding some features that are available in more renowned systems.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

D

Daniele

Information Technology & Services, 11-50 employees

More than a year

5.0
October 2022

Mobile technical support made simple

Pros

Using the mobile app for technical jobs is extremely stable and fast and I rely on phone-based customer support which is always polite and available.

Cons

I wish there were an option to upload and archive photos directly while I'm performing the technical intervention because that would make documentation so much easier and more convenient.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

R

Riccardo

Information Technology & Services, 11-50 employees

More than a year

5.0
October 2022

Fast mobile service management

Pros

The mobile app feels practical and simple to operate and I find managing service reports and scheduled maintenance easy while the software runs quickly.

Cons

There aren't any video tutorials available and because I'm a bit older I would have preferred larger font sizes in the interface.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

9

D

Diego

Information Technology & Services, 11-50 employees

More than a year

5.0
October 2022

Comprehensive platform with strong integrations

Pros

The platform is very comprehensive and I truly value the excellent pre- and post-sales support as well as the functional graphical dashboard and API integrations.

Cons

One drawback I noticed is the standard e-commerce visual layout they provide, I think it needs a design refresh and should be made fully responsive for mobile and varied screen sizes.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

S

Stefano

Information Technology & Services, 11-50 employees

More than a year

5.0
October 2022

Integrated crm for order tracking

Pros

Fast performance and a clean visual design stand out and I use the built-in CRM to monitor every process from initial contact through order confirmation.

Cons

Personally, I think the mobile app could use some improvements to make managing orders smoother and more reliable when I'm on the go.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

9

R

Riccardo

Telecommunications, 1-10 employees

Less than a year

5.0
September 2022

Cloud platform with expert assistance

Pros

My experience with commercial and technical support has been excellent and I find the cloud-based system plus start-up assistance very helpful.

Cons

okay so, I'm only beginning to use the software now (it's mainly used by my administration) so for the moment I don't have any issues to report.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

N

Nancy

Information Technology & Services, 11-50 employees

More than a year

5.0
September 2022

Automated accounting with modern design

Pros

Accounting capabilities are comprehensive, automation is strong, the interface looks modern and I rely on the fundamental accounting control tools provided.

Cons

From my side, I notice there are no instructional videos or tutorial recordings which I think would be useful to refresh my memory on some functions.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

L

Luigi

Apparel & Fashion, 1-10 employees

More than a year

5.0
September 2022

Inventory and invoicing fully integrated

Pros

Handling inventory is easy, electronic invoicing is automated and I appreciate the available APIs with real-time e-commerce integration.

Cons

not a con but I'd appreciate if the software could connect with couriers to handle and track shipments more efficiently.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

G

Giovanni

Information Technology & Services, 11-50 employees

More than a year

5.0
September 2022

feasible system with mobile crm

Pros

System simplicity is impressive and I find the polished interface and mobile app make collecting orders effortless while the built-in CRM supports proposal creation.

Cons

Personally, I find the fonts and icons in the software's graphical interface are too small which makes reading labels and tapping controls a bit fiddly on smaller screens.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

9

CD

Cosimo Damiano

Information Technology & Services, 1-10 employees

More than a year

5.0
September 2022

Easy permissions and mobile reporting

Pros

Completeness and ease of use stand out and I can manage user permissions individually while adding technical intervention reports quickly thanks to the mobile app.

Cons

Honestly I can't customize the print reports on my own, they don't offer autonomous personalization.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

V

Valerio

Mechanical or Industrial Engineering, 1-10 employees

More than a year

5.0
September 2022

Simple cloud software

Pros

Software is easy to navigate, the support team has been excellent and I find the price reflects the features I activated without needing dedicated servers.

Cons

Occasionally I find the icons inside the software are a little too small which can be especially problematic for people like me who have eyesight difficulties.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

10

Functionality

9

A

Aldo

Textiles, 11-50 employees

More than a year

5.0
September 2022

Cost effective cloud automation

Pros

Competitive pricing and cloud access make it convenient and I notice it automates accounting processes well while the mobile app is indispensable for agents.

Cons

nothing to mention here but I miss having an online or paper manual, I think it would be particularly helpful to me and my team when dealing with minor issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Laura

Food & Beverages, 11-50 employees

More than a year

5.0
September 2022

Fast multilingual cloud access

Pros

Cloud access is convenient and I find support for multiple languages and fast, modern performance very useful.

Cons

Phone support is only available in Italian which I noticed can be limiting for international users.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9