Kechie ERP Reviews

Pros

Two things really made this software stand out for me. First it's very user-friendly. The different modules, production, purchasing, inventory and the rest, all work in a very similar way. Once I understood one, picking up the others was pretty easy which made the transition much easier and also helped when training the rest of my team. Second, the customer support has been outstanding. On the rare occasions we've run into issues, the IT support team has responded quickly and taken excellent care of us. Even when we were trying to do something beyond the software's standard scope, they were still extremely helpful and worked with us to find a way to accomplish what we needed. Truly excellent customer support.

Cons

While writing this I realized there really isn't anything that comes to mind as a notable problem with it.

Pros

One of the biggest strengths is its inventory and order management in my experience. It gives clear visibility across products, locations and sales channels which really helps cut down on mistakes and manual tasks. The system is flexible, scalable and a strong fit for businesses like ours that are expanding. On top of that customer support has been responsive and helpful whenever questions have come up.

Cons

Getting started can take a bit of time especially for new users since the initial setup and learning curve are not the quickest. The interface works well enough but some parts could definitely feel more modern and aligned. There are also occasional small bugs after updates although they usually get fixed without much delay.

Pros

Throughout the time we used it the system was dependable and had very few problems for us. It gave us strong functionality and great value for handling our ERP requirements. On the rare occasions when something came up, I found the MOA support team responded quickly and got it sorted without much delay. Overall the service and partnership we received were excellent.

Cons

There was hardly anything to complain about. The few minor issues that did come up were addressed quickly by the support team so nothing really felt like a major downside while we were using the software.

Pros

Right away the platform felt simple to navigate and quick to pick up for our team which made a big difference for our warehouse inventory work. Being able to learn it without much effort was really helpful for us.

Cons

One thing that was frustrating was having to submit trouble tickets whenever something went wrong and it usually took a while before the issue was resolved. We also ran into occasional problems accessing the site.

Pros

Whenever I submitted trouble tickets or needed help troubleshooting, I noticed the customer service team was quick to respond and genuinely helpful throughout the process.

Cons

An area that could be better is how user errors are handled. If a mistake is made some records can't be changed afterward because they're locked for security which I do appreciate. It would be useful to have an option where updates or corrections could still be made if they were reviewed and approved by a second user, such as an admin.

Pros

From day one this system has made a huge difference in how we handle operations for our team. It's honestly been a lifesaver for us. The real-time visibility and full audit trail let us see exactly who moved what and when which has solved a lot of the issues we used to have with lost items and tracking things down. It has also helped us stay organized for events, keeping track of everything from consumables to equipment. We use the CRM to manage communication with clients and note any special requirements which has been very helpful. The platform is very user-friendly and I found the team did an excellent job with training. Reporting is easy as well and that has been especially useful for grant applications. Overall it's been an excellent system for us.

Cons

Only thing currently missing is budgeting although they are working on releasing that soon.

Pros

Everything runs quickly and responds right away in my experience, the interface feels simple and it has been very reliable overall for us.

Cons

The design could be a bit more visually appealing but that's only a minor complaint. As it is now, the appearance doesn't take away from how well it works.

Pros

Using it feels very easy for me and I also find all of the reports excellent.

Cons

Wish some of the modules could be rearranged. For example, Sales Orders and Sales Shipping seem like they should sit under the same module and I feel the same way about Purchase Orders.

Pros

Basic instructions and guidance on how to use it were excellent in my experience. Everything was explained clearly and they made sure we were comfortable and keeping up with each step.

Cons

I would have preferred the training to be in person rather than over Zoom since that feels more personal to me.

Pros

The system feels very easy to me and works a lot like other inventory platforms so anyone who has used a digital inventory tool before should be able to get comfortable with it pretty quickly.

Cons

Telling when you've moved into a different sub-menu inside a module can be confusing. Users who are not very tech-savvy may have a harder time finding their way through each sub-menu because it's not clearly shown that there are separate "view" and "activity" options within them. I'd also suggest adding a "Favorites" feature so users can save the modules they use most often and open them faster.

Pros

When our non-profit stepped in to support the migrant crisis in Chicago, we launched a Donation Center in a completely empty warehouse and had no idea how we were going to handle donations and purchasing at the same time. We needed an inventory system that could help us keep orders, inventory, logistics, accuracy and data integrity under control and that is when we learned about it. It truly set us up for success. On top of that, the team has been incredible to work with. They supported us from the very beginning all the way through going live and we honestly could not be happier with how everything turned out. We are now the first Donation Center in the city with an Inventory Management system that keeps our data organized and reliable and we credit that to it. We even added a scanning system that helps keep everything in order and in the right place. We are extremely grateful for both the system and the team behind it.

Cons

something that would make it better is having tutorial videos for training. That would be especially helpful for onboarding new staff members who need to learn the system quickly. It does include step-by-step PDF instructions which are useful but video training would still be a big improvement. We also ran into compatibility issues with some Macs so we ended up purchasing Windows tablets instead.

Pros

A easy onboarding experience makes it easy for me to get started with it and I've found there's a lot of automation built in. The integrated accounting tools and financial reporting are especially useful.

Cons

The implementation process can be a bit tedious although their support team was very helpful and accommodating throughout.

Pros

There's a lot to appreciate here because I find it incredibly thorough and packed with features. I also felt the support team was especially helpful and really came through while we were getting everything set up.

Cons

Getting everything configured on our side took a bit more time than expected and there were moments when the number of features felt a little overwhelming.

Pros

After using the Sales and CRM module for some time, we've seen a real improvement in closing deals and activating partners. I've found having all the key details in one place, like conversations, contracts and past records, has been incredibly valuable for our team. The platform is easy to use even for colleagues who aren't very comfortable with technology. Between the usability and the clear boost in sales revenue, I feel the investment has definitely been worth it.

Cons

Rollout came with a few setup issues at the beginning but the customer support team was quick to respond and helped us sort everything out without much delay.

Pros

I have had an excellent experience using it. It offers tailored solutions that match the needs of our growing business and I find the software very accessible and user-friendly. One of its biggest strengths is how easily it fits into our operational framework which helps keep our business processes running without interruption. I would absolutely recommend it to any company looking for an simple MRP/ERP system. On top of that, it provides meaningful cost savings while still meeting our company's requirements effectively. The customer service has also been outstanding at every stage of interaction.

Cons

I honestly haven't run into anything I dislike about the software.

Pros

As a new user, I've found it pretty user-friendly so far though I still have a lot left to learn.

Cons

At this point I really don't have any major complaints since I'm still in the process of learning everything it has to offer.

Pros

Orders get processed quickly for us and I find it simple to pull up the information I need.

Cons

Getting to certain screens still involves more steps than it should.

Pros

The biggest strengths for us has been the customer service. Since we operate across a mix of retail, e-commerce, wholesale, B2B and D2C, we need an ERP that can handle all of those touchpoints and I find this system does a great job of supporting that complexity.

Cons

Because our setup involves several business platform integrations, there are times when we still have to ask for workarounds. That said their team is always quick and eager to help us find a solution.

Pros

One thing that really stands out to me is how responsive the team is especially the development and deployment staff. I've also found the range of modules and features available very useful for our needs.

Cons

Haven't run into any issues. We're still using the product and everything has been going well.

Pros

Whenever we need something I've seen the customer support team get back to us quickly and help us get it done.

Cons

The interface feels pretty plain visually and it could be more simple when you're trying to find what you need.