Microsoft Dynamics 365 ERP Reviews

“Clear sales tracking

Pros

Sales tracking becomes clearer with the structured layout and I monitor every opportunity closely while I manage pipeline stages effectively.

Cons

As a team, we can't connect SAP to our CRM because of IT problems and that integration is crucial.

“Flexible daily operational management

Pros

Flexibility stands out strongly in daily use and I recreate complex operational processes inside the system while I configure features according to business needs.

Cons

the current approach to solution deployment is overly complicated and prone to errors. I understand Microsoft is actively working on stabilizing and improving the system but right now this remains a major shortcoming for me.

“Mobile app performance issues

Pros

Insight capabilities remain valuable and I rely on NBA/NBO features and customer 360 views while I gain deeper sales intelligence for better decisions.

Cons

I find the mobile app is still not up to par and it takes too long to load.

“Adaptable workflow but tough interface

Pros

Workflow creation feels highly adaptable and I design customer journeys easily while I benefit from strong system flexibility.

Cons

Honestly, the interface isn't feasible and I feel it needs a lot more work.

“Slow report generation

Pros

Accessibility improves productivity noticeably and I navigate the platform smoothly while I access it remotely without needing office LAN connectivity.

Cons

I find the weakest aspect is how tough it becomes when I try to pull large reports, particularly during those initial attempts, I'm really hoping the process will be sped up because it currently feels too slow.

“outdated interface and high costs

Pros

Familiarity with Windows environments helps onboarding and I handle navigation comfortably while I still notice outdated elements that require developer support for advanced features.

Cons

There are plenty of problems, I wouldn't recommend it as a usable system, its interface feels dated and clunky and attempting to automate processes quickly becomes expensive because of the high costs involved in making it work.

“Organized pipeline management

Pros

Pipeline management becomes more organized and I track team activities efficiently while I generate reports independently without external assistance.

Cons

For my part, it would be nicer if tracking activities that happen outside the app were a bit simpler and more aligned.

“Ease of use and simplicity

Pros

Ease of use stands out immediately and I explore information quickly while I benefit from a simple and convenient interface.

Cons

Occasionally I find that I don't receive every detail I would like to see.

“convenient order management

Pros

I appreciate how convenient the program is to pick up and use and it gives us the visibility we need to handle and fulfill orders for our customers efficiently.

Cons

We often run into various glitches or errors in the system that require help from our IT team and when that happens it can occasionally bring our workflow to a halt and slow productivity during the day.