MIE Solutions Reviews

“Adaptable system and top support”

Pros

Working with it has consistently gone beyond what I expected. I've seen their team genuinely put in the effort to understand how our business operates. Whenever a standard feature didn't quite handle what we needed, they were quick to come up with a solution. The system's flexibility and customization have been a huge upgrade compared to what we used before and I've found their customer service outstanding.

Cons

We're looking forward to seeing how the planned CRM add-on for MIE Trak develops in the future.

“connected workflow and useful extras”

Pros

One thing that really works well for me is how consistent the whole system feels. Everything connects nicely across the software and I find moving from one window to another very simple. The added tools like EDI, mobile warehouse, QuickBooks integration, auto-emailing and automated backups really add value and make it feel worth the investment.

Cons

The hardest part for me has been keeping up with the updates. Sometimes new releases include features that we do not need or would rather not use. Since the software is designed to support many different types of companies, there are naturally going to be parts that do not fit our operation very well. On the other hand, there are also smaller features we would really like to have and those do not always get added quickly. Even when they do make it onto the roadmap, it can take 5 to 6 months or even longer depending on how involved the request is.

“reliable end-to-end job tracking”

Pros

We've been using their product since 1997 and I've seen it handle the entire workflow from quoting all the way through order entry, work orders, scheduling, material purchasing, outside processing, inspection, shipping and invoicing. It also gives us great job history and time tracking which has been very useful for us over the years.

Cons

Honestly nothing really stands out as a problem.

“useful production overview”

Pros

It gives our team a great overview of production and I've found it also connects well with third-party software.

Cons

Customizing reports is difficult and some reports can't be customized at all.

“All-in-one tracking that works”

Pros

Everything across departments feels very user-friendly to me and I really appreciate how it all stays connected and tracked in one place.

Cons

The accounting side can feel a bit repetitive at times but it still works well and gets the job done.

“Affordable and highly customizable tool”

Pros

The price is low, the implementation is flexible and I've had a great experience working with the team especially Joshua and the others. It's a very functional product with plenty of customization options and strong overall capabilities.

Cons

The interface can feel a bit cluttered and could definitely use a refresh. I'd also like to see a more fully developed product manual.

“powerful reports and BOM insights”

Pros

One of the biggest strengths for me is the reporting. If you know which parts of the business you want to monitor, such as employee efficiency, costing, production schedules, machine maintenance, RFQ success rates or sales and revenue, I've found you can build all of those under Quick View. The BOM functionality is also excellent especially the ability to drill down into different levels which I think anyone in cost accounting would really appreciate.

Cons

Since we're based in Australia, reaching support the same day can be difficult because of the time difference. That said we consistently get a quick reply the following morning. The system can also feel a bit overwhelming for new employees at the start because there are so many features, functions and levels to learn.

“Tweakable reports and quick views”

Pros

One thing we really appreciate is how much flexibility it gives us with reports and quick views and I've found that especially useful in day-to-day work.

Cons

It does run into occasional bugs now and then, although they release updates several times throughout the year.

“Customizable and user-friendly tool”

Pros

Using it feels very simple to me and I like how the customization options make it simple to tailor the software to specific needs. Important information is only a few keystrokes away and I find the ability to export data to Excel really useful for deeper analysis.

Cons

The annual service contract adds to the overall cost and bringing on additional users can get pretty expensive.

“Multi-format posting and quick fixes”

Pros

Coming from a company that used a different system, I found the transition to this one pretty easy. There were a few things I had to figure out on my own since I took over the role and the previous employee never fully learned the program. My favorite feature is being able to post something and, if I catch an error afterward, I can simply go back, unpost it, fix the mistake and repost it which saves a lot of time compared to redoing the entire process.

Cons

I'm sure there are still features I haven't discovered yet but I would really appreciate better search options with more detailed results. It would also be helpful to choose which columns show up in the search results. That said I may just need more time working with the program to learn everything it can do.

“all-in-one business integration”

Pros

Having every part of our business connected in one system has been a huge advantage for us and I've seen it improve overall efficiency.

Cons

Customer service could be better. When something goes wrong, I'd rather speak with a real person right away instead of having to start with an automated support ticket.

“affordable all-in-one ERP”

Pros

It's one of the most complete ERP solutions I've come across especially at a price point that I find still affordable.

Cons

A handful of the less critical features could use some improvement, like the time clock and preventive maintenance but nothing there is essential enough to cause real problems.

“Simple flow between modules”

Pros

The layout feels well organized to me and I find the platform very user-friendly. Everything feels convenient and moving from one module to the next works really well in my experience.

Cons

Setting up some of the sequences can be a bit tricky, both in the quote section and in the router.

“oversold and never delivered”

Pros

They oversold what the product could do and never actually implemented it and from my perspective, the commitment to getting it set up was terrible. Even after taking the down payment, I found they didn't follow through and ended up keeping our money.

Cons

The whole thing felt like a sales pitch.

“feature-packed fit for our shop”

Pros

Coming from a small five-person jobbing shop, we expected MIETrak to feel like something built for larger companies with limited processes and bigger admin teams. Instead, I've seen it work really well for our small, agile setup. The platform is very expansive and includes more features than we currently need but I found having everything available right out of the box a big advantage. It also matched the way we were already running the business so the learning curve stayed fairly low. On top of that, I've noticed it has helped us move faster through the bottleneck areas that had been slowing us down.

Cons

One limitation is that the standard reporting and out-of-the-box report options are fairly restricted so without SQL knowledge we have to depend on MIETrak to create reports for us. It is not a major issue but it is something to be aware of. We also assumed purchase order receiving would be included in the kiosk license since we intend to have all staff receive incoming goods but it is only available under the pro user license. Another area that does not fully match our needs is the work order nest feature. We were able to find a workaround that works for us but issuing materials to multiple jobs this way is still slow. A feature similar to log out multi work order but for BOM, would really help.

“sales workflow that delivers!”

Pros

Handling RFQs, quotes, sales orders, sales order reports and invoices all in one place works really well for us and I've found it keeps everything organized from quote through invoicing.

Cons

Thing that's missing is a quote-to-order report which would make tracking conversions much better. The training time also wasn't enough so getting fully comfortable with the system took longer than expected.

“Great fit for fabrication shops”

Pros

Running a business in the metal fabrication industry feels much more manageable with it and I consider it an excellent system overall. I also find the modules fairly easy to use.

Cons

The report-writing side of the software isn't very user friendly.

“barcode work orders are a win”

Pros

One of the things I appreciate most is the work order feature with barcodes. I've seen it let our plant team clock in and out of different production steps quickly which is a huge improvement over the handwritten timesheets we used before. The shipping and invoicing tools are also really strong especially when we need to produce hundreds of shipping labels in just a few minutes. The inventory module feels easy to me and keeps stock levels updated in real time. I'm also very happy with the daily backups since they give me confidence that our data stays secure and protected.

Cons

Getting the quoting module set up the way I wanted was a challenge in the beginning especially when trying to have material costs nested across parts for true costing. That said MIE is not a post processor so we rely on SigmaNest for the nesting side of things.

“fantastic job tracking support”

Pros

Right away, I found the system very user-friendly and simple to navigate. It comes with multiple functions that really fit our industry and the biggest advantage for me is being able to track every job or work order from start to finish. On top of that, I've experienced the customer service as the best I've ever worked with.

Cons

The only problems I've run into have been the occasional times when I needed something that wasn't built into the design, usually around employee timeclock recordkeeping. Luckily, the excellent customer service team at MIE Trak has helped us find workarounds whenever that happens.

“fast support and handy warehouse tools”

Pros

Whenever questions came up during implementation or we needed help with certain features, we submitted support tickets online and I was impressed by how quick the responses were. I've found the quality of the answers consistently strong as well. The mobile warehouse functionality has been a big win for us and I can see our team really enjoys using it. We've also been very happy with the kiosk for tracking work order progress and I found the setup process simple.

Cons

A few features take too many screens and button clicks to complete which can make some tasks feel more drawn out than they should be. The ECO process is also fairly limited and does not seem designed for companies that manufacture products under revision control.