MIE Solutions Reviews

“better planning and resource control”

Pros

I've found it helps make sure every process is properly planned which really improves how efficiently the business operates.

Cons

no cons to share

“inventory and quickbooks win”

Pros

The inventory program has been really useful in my experience and I find the QuickBooks integration makes uploading data easy and convenient.

Cons

Honestly there isn't anything I dislike about it. Everything I've used has been simple to set up and easy to follow.

“Great manufacturing foundation”

Pros

It includes all the modules needed to build a strong, successful manufacturing operation. I've seen it stay grounded in the fundamentals while still providing plenty of flexibility and useful functionality.

Cons

The quality module is somewhat limited, although it still gets the job done. The accounting module also needs careful review and analysis.

“powerful across the whole company”

Pros

Starting out in customer service and shipping and later moving into manufacturing and the plant floor, I've personally seen how much this system improves every part of the company. We also use it alongside the kiosk program on the shop floor and I've found they work very well together for what our business needs.

Cons

It's almost like a supercomputer in the sense that the only real limit is how well you understand and use its full potential. One thing I'd still like to see improved is making the collaboration between database segments easier to locate when working in the report writer.

“flexible platform with strong support”

Pros

Right from the start I've found the team highly experienced and consistently reliable in their support, no matter the priority level. We also had plenty of time to prepare for the move to the Pro System which gave us the chance to fully understand how everything works before going live. The platform offers a lot of options and can seem complex at first but I've noticed the interface follows a consistent task flow across all modules which makes it easier once you get used to it. Another big advantage for me is the ability to extend the system and integrate it with other software and applications. We needed our own software to run inside Mietrack Pro for specific reasons and I've seen that supported very well. Because of that, we were able to design our own add-ons internally and make them work effectively with the core system. I've also noticed our feedback has been taken seriously, with many fixes approved to help us get more value from the software. Overall I see it as an open, customizable solution backed by very strong support.

Cons

At first impression, the system does feel complex and during a new implementation that can be intimidating for users. Speed was also a concern in the beginning, although it improved a lot over time especially because the Mietrack team was open to new ideas and responsive to our feedback. The interface includes a very large number of features which is not necessarily a bad thing but not every company will use every field available. Because of that, users may need a longer learning period before they feel fully comfortable with the flow of the interface. In our case, many of the users were not particularly technical with computers yet they were still able to learn the procedures over time and adapt to the system. I also understand that a more elegant solution is expected in the near future with the Cube design but for now there is still a learning curve. One thing that may be missing is a mass-action concept for repetitive tasks. There are alternative modules within the solution that can handle this but they require more advanced users to manage. In our company, though, that has not been a major issue.

“clear transaction visibility”

Pros

One thing that really works well is the visibility into every transaction that happens. I can clearly see which user handled each transaction and the exact time it was made which makes tracking activity much more reliable.

Cons

One frustrating part is the reconciliation issues that come up from time to time. There are moments when some of my entries seem to disappear and I have to contact tech support to get them restored. The good side is that the support team is very helpful and consistently able to resolve the problem.

“real-time shop floor visibility”

Pros

Running a job shop that serves multiple industries means we're always sending lead-time updates to customers and I've found it has made that much easier. It gives us real-time tracking details on order status so I can immediately see how many parts are finished or which stage of manufacturing a job is currently in. That lets me provide accurate updates quickly by phone or email without leaving the office. The system gives us strong control over the shop and I can clearly communicate every part of the manufacturing process to both customers and suppliers. One of the features I appreciate most is the custom reporting in every module. We can pull together data, format it however we want and I'm able to print it or save it as a PDF with our company logo to send out. It works especially well for creating custom OORs, RMAs, certs and similar documents. On top of that, I've had a great experience working with the team, they respond to feedback, fix issues quickly through updates and keep improving the software.

Cons

Whenever we've run into issues, the MIE Solutions team has resolved them quickly so at this point we really don't have any negatives to mention.

“Convenient features all in one place”

Pros

Everything works together easily in my experience so there aren't separate modules that need extra syncing just to communicate with each other. No matter where I am in the system, I find all the connected features already there and available.

Cons

One thing that would make it better is being able to highlight specific lines or cells, similar to a spreadsheet and copy only those instead of having to copy the full report that Mietrak generates. That said copying the entire report and pasting it into Excel is very easy and I can still work with it the way I want there.

“complete business management powerhouse”

Pros

It is a full-featured, user-friendly software package that we rely on for everything from quoting to invoicing and I've seen it help us manage our entire business in one place.

Cons

It runs on an SQL database and query performance can slow down at times when working with larger databases.

“Capable integrations and visibility”

Pros

One of the biggest wins with this software for me has been how well it connects with other database systems. Mie was especially helpful in getting the data moving between ProNest and the system. With the company we used before, I found it nearly impossible to set up any kind of customized communication because they offered no real help so it was refreshing to see this up and running after only a meeting or two. Another thing I appreciate is how much information is available right on each page. I can move through RFQs orders, items, POs and more using the mouse or arrow keys and quickly review everything in one place. We also really value how it handles time and material collection on each work order, even though we haven't fully rolled that part out yet.

Cons

Getting comfortable with the way manufactured items are tied to both a quote and a router took some time. Since we make custom parts, we're creating new part numbers every day. The process means first creating a new item, then generating a quote from it where the manufacturing details are entered to build the cost. Once the job is won, you then have to create a router from that quote so the work order can pull in those details. I still don't fully understand why the work order can't just use the information directly from the quote, although there may be a valid reason behind it. Another thing we miss from our previous setup is being able to email customers their bill along with a payment link for ACH or credit card payments. We can still send invoices through the system but it would be a nice addition if Mie Trak included that payment option as well.

“Next-gen dashboards and ERP insights”

Pros

Right away, I found it more interactive than most of the competing products I've used. Being able to build key queries and dashboards that actually help run the business is a huge advantage and that's what makes it my preferred ERP system.

Cons

I only wish we had been able to roll out more of it faster. It can be tough to know exactly what you need until you hit a limitation, although those issues are usually resolved pretty quickly.

“handy for daily routing”

Pros

It works really well for routing our day-to-day work in my application and I find the interface simple to use.

Cons

The estimating part is still something I haven't fully figured out yet.

“Efficient reporting and flexibility”

Pros

Being able to monitor every part of the business in one system has been extremely valuable for us and I've found the reports can be customized to match our exact needs without much trouble. It's a very capable platform overall and I like that we can use as much or as little of it as our business requires.

Cons

Getting it integrated with the way we already handled our business processes took some effort and was a bit challenging.

“key to our success”

Pros

From the initial demo through implementation and ongoing support, I've seen this platform play a major role in our success.

Cons

The biggest issue at the moment is that it still lacks a true CRM module.

“comprehensive and feature-packed”

Pros

This is a very comprehensive software package and I'm currently only using about half of what it can do. As we continue to grow, I expect to make use of even more features since I've found it very detailed and capable.

Cons

A few of the abbreviations are different here in Australia since it's American software. Also, it's not always clear when the system is processing something so a timer or progress indicator would really help.

“helps us keep ISO certified”

Pros

Every feature plays an important role in the quality of the parts we manufacture and in how the company runs day to day. I've also seen this software help us maintain our ISO certification.

Cons

I honestly have no complaints about it at all.

“feature-rich and excellent value”

Pros

There's a huge range of features here and I've seen it do a great job of capturing data across multiple stages of the manufacturing cycle. The customization options are a big plus and overall I find it offers excellent value for money. Another thing I've appreciated is how quickly the support team responds especially given the Australian and U.S. time difference.

Cons

The interface isn't the most simple at first, although with time and training it does become much easier to use efficiently. It would also be even better to have an Australia-based contact available for customization and troubleshooting.

“constant updates and strong support”

Pros

One of the biggest benefits compared with other software for me is the support that comes with the annual agreement. I've seen the system updated regularly with ongoing improvements and it's reassuring to know the support team is always available through tickets when help is needed. Those updates continue to introduce new features and better ways to manage production which helps drive ongoing improvement across the organization and creates better methods for capturing and maintaining production data. At the same time, I've noticed that because the software is so dynamic, there can be occasional challenges when a change causes something to behave differently. Our team recently rolled out an update to the barcoding system that added product images to inventory labels and I've seen how that turned into a valuable time-saving improvement.

Cons

It's high level of customization really becomes more valuable when you have people on staff who understand SQL and report writing. The support team can create custom reports and scripts but new users would probably unlock much more creative and effective use of the tools in MieTrak if their own team had a stronger grasp of how the underlying system works.

“excel exports and journal wins”

Pros

Journal entries and the ability to download results for managing numbers in Excel have been really valuable for me. We recently added multiple entities and I'm looking forward to using it more with the new setups.

Cons

Cost tracking by project and work order could flow better since users aren't required to enter a project or work order number when turning a purchase requisition into an order. That may also come down to a local policy issue.

“flexible lookups”

Pros

There are plenty of ways to search for information and I really appreciate being able to sort databases by most fields. The customizable reports are also a valuable feature. While they're not always the simplest to build, I've found Customer Support very helpful whenever I needed assistance.

Cons

Once bank accounts are reconciled, it would be much better to have a single report I can print that confirms the account is reconciled and lists all cleared transactions. It would also be useful if that same report included outstanding transactions. Right now, I have to print five separate reports to gather all of that information.

“Adaptable system and top support”

Pros

Working with it has consistently gone beyond what I expected. I've seen their team genuinely put in the effort to understand how our business operates. Whenever a standard feature didn't quite handle what we needed, they were quick to come up with a solution. The system's flexibility and customization have been a huge upgrade compared to what we used before and I've found their customer service outstanding.

Cons

We're looking forward to seeing how the planned CRM add-on for MIE Trak develops in the future.

“connected workflow and useful extras”

Pros

One thing that really works well for me is how consistent the whole system feels. Everything connects nicely across the software and I find moving from one window to another very simple. The added tools like EDI, mobile warehouse, QuickBooks integration, auto-emailing and automated backups really add value and make it feel worth the investment.

Cons

The hardest part for me has been keeping up with the updates. Sometimes new releases include features that we do not need or would rather not use. Since the software is designed to support many different types of companies, there are naturally going to be parts that do not fit our operation very well. On the other hand, there are also smaller features we would really like to have and those do not always get added quickly. Even when they do make it onto the roadmap, it can take 5 to 6 months or even longer depending on how involved the request is.

“reliable end-to-end job tracking”

Pros

We've been using their product since 1997 and I've seen it handle the entire workflow from quoting all the way through order entry, work orders, scheduling, material purchasing, outside processing, inspection, shipping and invoicing. It also gives us great job history and time tracking which has been very useful for us over the years.

Cons

Honestly nothing really stands out as a problem.

“useful production overview”

Pros

It gives our team a great overview of production and I've found it also connects well with third-party software.

Cons

Customizing reports is difficult and some reports can't be customized at all.

“All-in-one tracking that works”

Pros

Everything across departments feels very user-friendly to me and I really appreciate how it all stays connected and tracked in one place.

Cons

The accounting side can feel a bit repetitive at times but it still works well and gets the job done.

“Affordable and highly customizable tool”

Pros

The price is low, the implementation is flexible and I've had a great experience working with the team especially Joshua and the others. It's a very functional product with plenty of customization options and strong overall capabilities.

Cons

The interface can feel a bit cluttered and could definitely use a refresh. I'd also like to see a more fully developed product manual.

“powerful reports and BOM insights”

Pros

One of the biggest strengths for me is the reporting. If you know which parts of the business you want to monitor, such as employee efficiency, costing, production schedules, machine maintenance, RFQ success rates or sales and revenue, I've found you can build all of those under Quick View. The BOM functionality is also excellent especially the ability to drill down into different levels which I think anyone in cost accounting would really appreciate.

Cons

Since we're based in Australia, reaching support the same day can be difficult because of the time difference. That said we consistently get a quick reply the following morning. The system can also feel a bit overwhelming for new employees at the start because there are so many features, functions and levels to learn.

“Tweakable reports and quick views”

Pros

One thing we really appreciate is how much flexibility it gives us with reports and quick views and I've found that especially useful in day-to-day work.

Cons

It does run into occasional bugs now and then, although they release updates several times throughout the year.

“Customizable and user-friendly tool”

Pros

Using it feels very simple to me and I like how the customization options make it simple to tailor the software to specific needs. Important information is only a few keystrokes away and I find the ability to export data to Excel really useful for deeper analysis.

Cons

The annual service contract adds to the overall cost and bringing on additional users can get pretty expensive.

“Multi-format posting and quick fixes”

Pros

Coming from a company that used a different system, I found the transition to this one pretty easy. There were a few things I had to figure out on my own since I took over the role and the previous employee never fully learned the program. My favorite feature is being able to post something and, if I catch an error afterward, I can simply go back, unpost it, fix the mistake and repost it which saves a lot of time compared to redoing the entire process.

Cons

I'm sure there are still features I haven't discovered yet but I would really appreciate better search options with more detailed results. It would also be helpful to choose which columns show up in the search results. That said I may just need more time working with the program to learn everything it can do.

“all-in-one business integration”

Pros

Having every part of our business connected in one system has been a huge advantage for us and I've seen it improve overall efficiency.

Cons

Customer service could be better. When something goes wrong, I'd rather speak with a real person right away instead of having to start with an automated support ticket.

“affordable all-in-one ERP”

Pros

It's one of the most complete ERP solutions I've come across especially at a price point that I find still affordable.

Cons

A handful of the less critical features could use some improvement, like the time clock and preventive maintenance but nothing there is essential enough to cause real problems.

“Simple flow between modules”

Pros

The layout feels well organized to me and I find the platform very user-friendly. Everything feels convenient and moving from one module to the next works really well in my experience.

Cons

Setting up some of the sequences can be a bit tricky, both in the quote section and in the router.

“oversold and never delivered”

Pros

They oversold what the product could do and never actually implemented it and from my perspective, the commitment to getting it set up was terrible. Even after taking the down payment, I found they didn't follow through and ended up keeping our money.

Cons

The whole thing felt like a sales pitch.

“feature-packed fit for our shop”

Pros

Coming from a small five-person jobbing shop, we expected MIETrak to feel like something built for larger companies with limited processes and bigger admin teams. Instead, I've seen it work really well for our small, agile setup. The platform is very expansive and includes more features than we currently need but I found having everything available right out of the box a big advantage. It also matched the way we were already running the business so the learning curve stayed fairly low. On top of that, I've noticed it has helped us move faster through the bottleneck areas that had been slowing us down.

Cons

One limitation is that the standard reporting and out-of-the-box report options are fairly restricted so without SQL knowledge we have to depend on MIETrak to create reports for us. It is not a major issue but it is something to be aware of. We also assumed purchase order receiving would be included in the kiosk license since we intend to have all staff receive incoming goods but it is only available under the pro user license. Another area that does not fully match our needs is the work order nest feature. We were able to find a workaround that works for us but issuing materials to multiple jobs this way is still slow. A feature similar to log out multi work order but for BOM, would really help.

“sales workflow that delivers!”

Pros

Handling RFQs, quotes, sales orders, sales order reports and invoices all in one place works really well for us and I've found it keeps everything organized from quote through invoicing.

Cons

Thing that's missing is a quote-to-order report which would make tracking conversions much better. The training time also wasn't enough so getting fully comfortable with the system took longer than expected.

“Great fit for fabrication shops”

Pros

Running a business in the metal fabrication industry feels much more manageable with it and I consider it an excellent system overall. I also find the modules fairly easy to use.

Cons

The report-writing side of the software isn't very user friendly.

“barcode work orders are a win”

Pros

One of the things I appreciate most is the work order feature with barcodes. I've seen it let our plant team clock in and out of different production steps quickly which is a huge improvement over the handwritten timesheets we used before. The shipping and invoicing tools are also really strong especially when we need to produce hundreds of shipping labels in just a few minutes. The inventory module feels easy to me and keeps stock levels updated in real time. I'm also very happy with the daily backups since they give me confidence that our data stays secure and protected.

Cons

Getting the quoting module set up the way I wanted was a challenge in the beginning especially when trying to have material costs nested across parts for true costing. That said MIE is not a post processor so we rely on SigmaNest for the nesting side of things.

“fantastic job tracking support”

Pros

Right away, I found the system very user-friendly and simple to navigate. It comes with multiple functions that really fit our industry and the biggest advantage for me is being able to track every job or work order from start to finish. On top of that, I've experienced the customer service as the best I've ever worked with.

Cons

The only problems I've run into have been the occasional times when I needed something that wasn't built into the design, usually around employee timeclock recordkeeping. Luckily, the excellent customer service team at MIE Trak has helped us find workarounds whenever that happens.

“fast support and handy warehouse tools”

Pros

Whenever questions came up during implementation or we needed help with certain features, we submitted support tickets online and I was impressed by how quick the responses were. I've found the quality of the answers consistently strong as well. The mobile warehouse functionality has been a big win for us and I can see our team really enjoys using it. We've also been very happy with the kiosk for tracking work order progress and I found the setup process simple.

Cons

A few features take too many screens and button clicks to complete which can make some tasks feel more drawn out than they should be. The ECO process is also fairly limited and does not seem designed for companies that manufacture products under revision control.

“Perfect support that really helps”

Pros

If I have a question or concern, I've noticed they call me quickly and either fix the issue or explain everything clearly right away.

Cons

There are still some bugs that pop up and when my previous bookkeeper left some settings were changed. Since then, we haven't been able to get everything fully corrected.

“digital workflow done right”

Pros

Using this software has been very easy for me and I've found the available accessories help turn the whole process into a fully digital one. The program also runs very smoothly which makes day-to-day work much more enjoyable.

Cons

I honestly can't think of any real downsides at this point. If anything, I still have a lot of MIE left to explore so I probably haven't even seen everything it can do yet.

“reliable daily operations hub”

Pros

Every day, we rely on this for shop scheduling, managing inventory across more than 8,000 items and handling the shipping and invoicing of our products and I've found it performs reliably across all of these areas.

Cons

Overall I'm pretty satisfied with this product.

“quick setup and rollout”

Pros

It's an off-the-shelf product and I found both the installation and implementation easy to handle.

Cons

Offering a free trial would likely help attract potential new customers.

“reliable support for daily use”

Pros

Running the business day to day with this software feels very easy to me and I've seen the support team remain consistently available whenever something comes up. Any time we have questions, I've found they're always ready and willing to help.

Cons

There are still some glitches in the system and the Work Centres haven't been functioning properly, although that seems to be related to how we originally set them up.

“powerful after training”

Pros

Once I had the training, I found the software easy to use and much easier to understand.

Cons

It tries to cover everything so there are a lot of options and it can feel like a catch-all type of software.

“production workflow done right”

Pros

Everything flows logically from Quotation through to Delivery in my experience, matching the full production lifecycle really well, including BOM, work instructions, stock management, outside processes and more. It also comes with a broad range of reports and I've seen the support team demonstrate strong expertise, even creating custom reports for specific requirements. On top of that, I find exporting data to Excel for deeper analysis very useful.

Cons

I honestly can't think of anything negative to say about the software.

“purchase orders work really well”

Pros

Once the setup is done, I've found creating purchase orders very easy and simple to handle.

Cons

Our requirements are so specific that parts of the program don't fit our workflow very well. Some of the features that could be really useful are also difficult to use which makes them hard to fully take advantage of.

“nice workflow overall”

Pros

This tool seems to move along really well and I find the overall process flows together nicely.

Cons

From time to time, error messages pop up so you either have to retry what you were doing or close out and start again.

“Affordable and highly adaptable tool”

Pros

Between the reasonable price, responsive local support and great training, I've found this software a really positive change. It's expandable as our needs grow, simple to correct mistakes when they happen and very helpful for automating routine tasks. I also find searching invoices and customer information quick and easy which saves a lot of time.

Cons

Since we moved over from a much older system, there really haven't been any notable issues for us to deal with.