Radius ERP Reviews

“A dependable tool”

Pros

The system provides strong traceability that helps prevent errors during inventory receiving organization anddispatch processes.

Cons

The handheld operations could still be improved.

“planning and scheduling assistant”

Pros

Estimating, reverse traceability order maintenance and the planning and scheduling assistant are all really useful features.

Cons

One limitation is that not all module and table fields are available within the same tab.

“EDI integration success”

Pros

Getting both of our EDI implementations working with EFI Radius, inbound and outbound, turned out to be a real success. Since we resell OpenText's ECS/Delta EDI solution, we've been using these tools to give EDI customers the data they need through Radius's automated flat file import and export features, along with direct database access for loading EDI orders into Radius and sending EDI Advance Ship Notifications and invoices back to customers. With the automation in place, customer service should soon be able to use an EDI dashboard to handle exceptions that will let failed transactions recover automatically once they step in. We're also looking forward to bringing in forecasts later so we can make better use of the MRP module.

Cons

It did take some time to fully understand what was included in each module. Once we located the right components though, it started to make sense.

“fit for converting workflows”

Pros

This software is clearly built with the converting industry in mind that makes it a strong match for the way we operate.

Cons

A few things were overlooked during discovery and now have to be revisited. The quality module feels weak and we still cant sync it with Salesforce.

“Not that great”

Pros

The demo looked convincing that is honestly why I ended up making the mistake of buying the product.

Cons

There's a long list of things I cant stand about this software so it's tough to choose the worst part. If I had to pick, it would be how it feels patched together-like a bunch of add-on apps that barely function as one system, thrown together without much thought for how people actually use the forms. There are 20 different ways to handle the same task andno guidance at all on when or why you should choose one workflow over another.

“Good packaging workflow”

Pros

Packaging tasks are well supported and the modules are simple to understand. I also appreciated the classic layout specially being able to keep multiple modules undocked without the background menu taking over the whole screen.

Cons

It still doesn't cover everything our team needs. Around 80% of the work we have to complete ends up being handled outside the software, usually through Crystal Reports or Excel. The import and export process also feels very dated.

“useful tracking details”

Pros

Everything related to job and inventory steps, timing and the users involved is all available in the system.

Cons

At times, I have to click through several tabs and fields before I can get to the information I need.

“outdated system with costly upkeep”

Pros

AC4D and PSA both work fairly well when used on their own as standalone software.

Cons

this one feels built on outdated, aging software. It has trouble communicating with other integrations and we run into disconnect issues that can stop production entirely. It also throws unhandled exceptions on a regular basis that leaves admins searching through the limited "community" resources just to find answers. If you go forward with this software, I strongly suggest creating your own internal wiki for problems and fixes because it will save a lot of time. It also does a poor job integrating with its financial component so users end up doing double entry more often than they should. The maintenance fees are extremely overpriced for what the product actually delivers. When someone makes a data entry mistake, correcting it takes far too many steps and backtracking. We've also had to wait weeks for issues to be resolved and the on-site visits are very expensive while still sometimes leaving problems unresolved. This is on-premise software that has to be installed on your own hardware, with no cloud option available. you're stuck covering hidden costs like SQL Server licensing, physical hardware or choosing a cloud hosting vendor yourself along with all the related licensing and fees.

“Has too many steps to learn”

Pros

It works well when everyone who uses the system follows every step exactly the way they should. That can be seen as both a strength and a weakness cause in reality you cannot expect people to handle every single task perfectly every day.

Cons

The complaint I hear most often is about how many steps are involved in completing tasks in it. During training, that makes EFI products feel very overwhelming for a lot of users.

“functional but outdated setup”

Pros

This tool covers pretty much every part of our printed packaging business. It does not handle every piece perfectly but it is functional and gives us the ability to do a lot within one system.

Cons

This thing feels bulky and awkward, like it was stitched together from several different packages. Because of that, the integration can be unreliable at times and the configuration process is awful.

“There is limited integration”

Pros

I like how it is built specifically for the packaging industry and if you work within the software's built-in limitations, it can still get the job done. It has a focused purpose but integrations with other tools in the industry are fairly limited.

Cons

It feels like very old software and there has been little noticeable improvement from one version to the next. The database is outdated and doesn't follow standard conventions that makes things harder than they should be. The UX/UI is not adaptive at all and there seems to be very little attention given to interface design. Support is also split up in a way that makes cross-suite issues difficult to resolve as not many people seem to understand how multiple parts work together. Installation cant realistically be done without Radius support and there's no modern API available.

“Good at data capture”

Pros

One thing it does well is data collection and it ties together most of our departments pretty effectively.

Cons

The interface feels old and dated and it makes both viewing and searching for data harder than it should be. Notes can be added to a record but it is nearly impossible for someone else to actually see them afterward. It is also difficult to let users view records without giving them editing access at the same time. it does not connect with our Prepress department andwhenever a report is open on screen, you cannot do anything else until you close it.

“well-documented!!”

Pros

Everything was ready to use from the start and the documentation was clear and helpful. The consultants also delivered a high level of quality.

Cons

Intercompany transactions can be challenging to handle, whether they are between different instances or within the same system.

“great fit for print workflows”

Pros

Getting started with the product is fairly simple and it includes several controls tailored to the printing industry that makes it useful for fitting into our processes specially flexo printing and blank label converting.

Cons

Interface feels a bit dated and the user experience could be better. In some modules, the tab order is not very adaptive and there is no drag-and-drop option for reordering columns, for instance.

“helped production quite a lot”

Pros

The system is simple to understand and use. It lines up well with our business model and the way we handle production for our goods.

Cons

Troubleshooting errors can be difficult. I really wish there were more detailed explanations for certain known issues specially a list of error codes and possible fixes included in the Help function.

“production tracking done right”

Pros

Right away, the number of fields available in the program stood out in a good way. It helps us stay current when updating the status of jobs that still need to be produced and those already completed across the full production line. Because of that, managing, scheduling and shipping jobs is much more organized and efficient.

Cons

Honestly, I cant think of anything to complain about at the moment.

“simple to use overall”

Pros

The product is simple to use though it comes with quite a few limitations that are not made clear upfront.

Cons

The software is not designed to adapt well to your specific needs. It feels very strong and difficult to customize.

“A well-integrated business platform”

Pros

Running the whole business with this software has been very practical. It covers everything from order entry and job tickets to inventory management and scheduling andall of the parts work together really well.

Cons

At times, new releases come with a few bugs or issues. That said, the service team responds quickly and gets the needed fixes in place.

“Its schedule management needs work”

Pros

It is good when everything is running properly but once there are too many changes in the schedule, it becomes hard to keep things organized and manage efficiently.

Cons

it doesn't feel very user-friendly and it seems too restrictive when it comes to letting other providers write into the software. We're trying to automate more of the process and connect it with other software platforms but that part still feels limited.

“The whole team's favorite”

Pros

Works really well for our quality department and it's simple to use.

Cons

Every now and then, it logs me out unexpectedly that gets pretty frustrating.