TOTVS ERP Reviews

“Can use some updates

Pros

While it is not easy to set up, it offers a lot of value for businesses in Brazil. It is user-friendly, can grow with a company, and is secure. I think it is one of the best choices for cost and security. It will likely continue to be a good software option because it is backed by a strong company like TOTVS, which makes us sure the product keeps improving and will be available for a long time. This is better than many smaller companies that might get sold suddenly.

Cons

Protheus is an older software that was created long before the widespread use of the internet, apps, and mobile devices. It is based on concepts from the 1980s, and while it is still in use today, it really needs many updates and improvements. The software was not fully designed for the web, which means it still operates more like a traditional application system rather than a modern web-based solution.

“Seemless integration

Pros

I really like the integration of this software with CRM systems.

Cons

I do not have anything negative to say about this.

“Takes time to learn

Pros

Once I customized it, the product's integration offered a genuinely user-friendly experience.

Cons

The setup process involves many details and is very complicated due to a ton of settings involved.

“Setting up should be easy

Pros

With features for HR management, order processing and inventory, among others, it provides one of the most comprehensive solutions available in the market. It also integrates with other systems and interfaces easily so I always recommend it.

Cons

The initial setup is difficult and keeping it maintained takes a lot of my time. It is also quite expensive.

“Comprehensive with customization

Pros

It is a well-rounded software that truly understands and meets the needs of our business. It offers a range of solutions that cover essential areas effectively, making it a strong choice for practices looking for thorough support across their operations. From managing client information to handling billing, it's built to address a wide variety of needs pretty smoothly.

Cons

While TOTS offers many great features, there's definitely room for improvement in customization options. The platform could be more adaptable to fit unique business needs, especially for practices with specific workflow requirements. And support response times can be slow, which sometimes makes resolving issues a longer process than expected.

“Works well but can be expensive

Pros

The TOTVS ERP comes with a lot of features. I have explored many of its functions and to date, I have utilized its financial management, accounting (including purchases and inventory), and educational tools.

Cons

Although it has a lot of features and is very comprehensive, smaller companies unlike ours might find other software options more affordable and accessible.

“Installation should be smoother

Pros

The software includes numerous features that simplify the daily operations of a company, such as controls and reporting. What I appreciate most is the ability to customize reports to suit the specific requirements of each department.

Cons

If the system is not set up correctly, it can cause many errors related to accounting, registration, and financial matters which can be frustrating.

“Love the features but could be simpler

Pros

I am really a fan of the vast resources, integrations and functionalities across its modules. The system can be adapted for a variety of industries, making it an important differentiator for businesses.

Cons

I think that because there are so many features and options, the setup process becomes challenging, especially concerning invoices. In every company where I set it up, users faced numerous issues with usage, and some settings are hidden or hard to find in the system. For example, updating a digital certificate is very complicated, with too many steps involved for a process that should be simple.

“Complicated to learn

Pros

It offers a lot of features, capabilities, and diverse reporting options which are really helpful for my workflow.

Cons

It is definitely not user-friendly. Even after using the reports for several months, they still do not match up correctly and I don't know how to figure this out.

“Its not very easy to use

Pros

The system's integration is excellent, allowing us to access all necessary data with just a few clicks. It supports our production control, inventory management and sales planning, which helps reduce expenses and improve outcomes.

Cons

Perhaps the descriptions of each program within TOTVS could be more detailed to help make its use easier.