Christopher P.
Small Business, 11-50 employees
“Amazing software!”
Pros
After using this software for the past ten years I can say it has been an excellent SaaS platform for small and mid sized companies managing orders, products and integrations with Shopify and other marketplaces. It comes with plenty of features and the development work done by the Singapore team was great! Even after the acquisition, it remains an excellent tool for running a distribution business in an efficient well organized way.
Cons
There are still a few clear downsides: first it seems limited to the US market only. Second the current customer service is poorly structured so in practice, it is not really functional. Third since the acquisition, it has been missing both iOS and Android apps.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Anonymous
Small Business, 11-50 employees
“beginner friendly and easy to navigate”
Pros
The software is simple to move around in and works well for beginners!
Cons
The multi currency feature still isn't entirely user friendly.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
6
Anonymous
Small Business, 11-50 employees
“reports work but navigation lags”
Pros
It handles the basics the way it should so processing transactions and generating reports gets done. That said the reports aren't especially user friendly and tracking down the right data points can take more time than it should.
Cons
About once a week the system crashes which gets pretty frustrating. I also run into trouble locating the exact data I need for reporting and when I contact support, it usually turns into a long phone call that lasts over an hour.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
6
Functionality
5