Unleashed Reviews

“Well-trained support team”

Pros

A big plus for me has been the support and knowledgebase which make it much easier to get answers when needed. The integration options are also really strong especially with e-commerce, accounting, forecasting and other connected tools. Setting up the application is simple and the overall system is user-friendly to work with. Reporting is one of the strongest parts and the kitting and bill of materials features are very useful. I also appreciate the auto-assemble and auto-complete functionality since it can automatically build an assembly when an order is shipped or completed.

Cons

There are still a few areas that could be better, particularly document customization and taxes. The auto-assemble feature is helpful but I would really like it to handle the full bill of materials hierarchy instead of only assembling the top-level or main product.

“Feature-rich platform”

Pros

Even though it comes packed with features, it's still very user-friendly. Team members learn their part of the workflow quickly which makes adoption much easier. It's also worth mentioning that, in the Xero ecosystem, Unleashed is the only inventory app that really handles manufacturing properly. On top of that, the reporting is flexible and simple to use without needing any technical background. Any staff member can pull up and tailor the reports they need to get their work done.

Cons

At the time I'm writing this review, Unleashed still does not show stock on hand at the bin level (unless all items for that SKU are stored in the same bin).

“misled on Magento 2 support”

Pros

It integrates well with Xero.

Cons

The biggest problem was being told it would work properly with Magento 2 when that turned out not to be true. We purchased it specifically because they assured us they supported Magento 2 and that orders placed through our Magento store would flow into Unleashed, with stock levels updating there and syncing back to Magento. We were told this would be handled through a third-party app and we paid an extra 300 for that setup. After more than 8 months of going back and forth with Unleashed and the Land Digital connector for Magento, we were eventually informed that the connector would not work with assembled products. That is a basic and essential inventory feature. We only sell branded soft toys with different printed garments so this is not a particularly complicated setup. On top of that, the system pulled the total stock quantity instead of the available stock figure after allocated stock had been accounted for. After 8 months, it became obvious the connector was not fit for purpose. To be honest, they never even admitted that. They still seem to believe it works fine which makes it even more frustrating. When we asked whether Unleashed had any plans to offer a native Magento 2 integration, the answer was no. That leaves us with inventory software that is basically useless for our needs and does nothing especially beyond what Xero inventory already does by itself. Dealing with two of the Unleashed reps was also extremely frustrating. Their attitude toward the connector issues was that it was not their problem. Technically it may not be their software but Unleashed repeatedly assured us from the start and throughout the process that their system would meet our eCommerce requirements. It does not. We now have meetings lined up with Brightpearl and Cin7, both of which offer native Magento 2 integrations.

“Fantastic onboarding support”

Pros

Switching to it as a new company has been a really pleasant experience and the professional onboarding service made the whole transition feel much more manageable. The onboarding specialist looked after us throughout the process, answered every question we had and was both highly professional and extremely knowledgeable about the system. Learning from her and having that level of support has been amazing. Moving to a new system can feel pretty intimidating but she helped turn the entire experience into something truly positive. I would absolutely recommend it.

Cons

Up to this point, everything has been excellent. The system can feel a bit overwhelming at first if you have never worked with a detailed inventory platform like this but the onboarding support really helps. Once you speak with the support team, the areas that seemed confusing or intimidating start to make sense and feel much easier to handle.

“Superb inventory management”

Pros

Inventory management which is really the heart of this software, works very well. It makes handling sales and purchases simple and gives you good control over stock levels.

Cons

On the manufacturing side though, the software falls short especially with bills of materials. There's no way to link a BOM to a sales order or a specific customer when you print the BOM for production. Reporting is also a weak point since it's difficult to get stock reports that include assembled items.

“Hard to integrate with Xero”

Pros

Being cloud-based is definitely a plus since we can access it from anywhere and it's more convenient to maintain than old PC-based software. It also does a decent job of tracking landed costs and margins which is one of the more useful parts of the platform.

Cons

Trying to integrate it with Xero has been a headache unless you're willing to pay for expensive accountant-led setup. In actual day-to-day use, the functionality feels extremely limited. We still haven't managed to complete a basic stock take because of the system's major restrictions and the U/L support team hasn't helped beyond pointing out Unleashed's limitations and telling us we need to work around them. The reporting that comes out of the box is really poor and we ended up connecting Power BI just to get any insights that were actually useful. The customer service staff are pleasant to deal with but they are not very solution-oriented. When you raise what seems like a common-sense fix, be prepared for a long chain of emails that goes nowhere.

“helps make data-driven business decisions”

Pros

From day one, this has felt like a really solid application for managing inventory effectively and efficiently. It lets you monitor stock details in real time across multiple locations which makes it much easier to make better data-driven business decisions. The interface is simple and supportive enough that people can use it with the help of the available training resources. One thing I appreciate is that it allows invoice creation even when stock is not yet available in the system. It is one of the most reliable applications I have come across and it is also very simple to introduce to new employees. There are a lot of features included and it truly feels worth the money because the functionality is strong. The management capabilities are excellent, it works very quickly and effectively and the CRM support is another valuable addition.

Cons

At the same time it is not very flexible and the UI can feel quite complex and overwhelming. The lack of customization also creates some functional limitations. There are also issues when adjusting dates and that makes real-time stock tracking difficult in certain situations. Another thing some users would really want is integration with Xero, along with US shipping integrations such as ShipStation.

“too limited for retail”

Pros

Being cloud-based software, it's available through the internet which makes it far more convenient to access and maintain than traditional PC-based programs.

Cons

For a serious retail operation, it feels far too basic especially when you're managing more than 5,000 products. The reporting is quite limited and purchase order creation in particular lacks any real intelligence. For example, when adding an item to a PO, you'd expect to see useful details right there on the screen such as how many are already on order, how many are currently on hand and how many were sold in the last month. Unleashed doesn't provide that on the PO screen. There's also no direct integration with 3PL warehouses. Because of this and several other limitations, we ended up relying heavily on spreadsheets most of the time which really defeats the whole point of using dedicated inventory management software.

“Worth it!”

Pros

Switching to it has been fantastic for us. We import goods from different continents in all kinds of batch sizes and managing that used to be a real nightmare. We replaced more than 15 spreadsheets with one much cleaner system and it has cut down my workload significantly. When I actually calculated the time I was spending managing spreadsheets, it came to 248 hours a year. Getting used to the terminology was a little challenging at first and because we have lots of bulk products that break down into smaller units, setting everything up took some time. Still, with support from the Unleashed team and the training program, I got everything running properly in the system and I honestly would not go back. My only regret is not moving to it earlier. If you are considering it, just go for it.

Cons

The terminology can be a little difficult to understand if you are new to this industry. I also wish there were an Android app. You can access the platform online but it does not feel as polished as the iPhone app.

“Helpful onboarding team”

Pros

Getting started was fairly simple, even though I had no background in setting up new systems. Whenever I ran into something I wasn't sure about, the onboarding team was incredibly helpful. Their email support has also been impressively quick and consistently helpful whenever I've had an issue. Training our small team didn't take long at all and everyone has found the software simple to use. Unleashed does enforce certain steps that can feel a bit restrictive at times, like needing a purchase order for every purchase or having to raise a credit against an order but that structure really does result in very accurate inventory. The reporting has been excellent as well especially the margin reports and the ability to break things down by salesperson or department which has been really useful for monitoring performance and reporting back to directors. The Xero integration has been fantastic too and it was one of the biggest reasons we decided to go with Unleashed.

Cons

Because we buy a lot of our stock from our sister company, those items aren't shown as already being 'in stock,' so we end up having to create a purchase order for every sales order which adds quite a bit of extra admin. Also, phone support is an additional paid feature on my plan and there are times when being able to just call someone would be really helpful when I need to sort something quickly. That said we don't pay for it and the email support has been excellent so it hasn't been a major issue overall.

“inventory tracking I rely on”

Pros

Being able to track both finished product inventory and raw materials in it is the feature I value most. Honestly without this system, I would be completely lost trying to keep everything organized.

Cons

I'd really like to see an option for automatic repeat orders. It would serve as a helpful reminder and also cut down the time spent placing the same orders repeatedly.

“Met our needs”

Pros

After trying several inventory platforms, I ended up choosing this. It matched our business model really well because we needed support for multiple warehouses, bill of materials, product assembly and multi-currency transactions. Also, the simple integration with Xero made it the clear choice. I originally signed up for the trial just to check whether it could genuinely do everything it promised and it absolutely did. During the trial, one of Unleashed's sales executives was consistently available and always happy to help, no matter what we asked. After two weeks of properly putting the trial through its paces, we signed up for the Medium User Plan. The API connection with Xero was unbelievably simple to set up. Their online support has also been excellent. Up to now, we've only needed to submit two support tickets about a CSV import question and both times the issue was resolved in under an hour from the moment we logged it. I really can't thank him and the support team enough. The software feels user-friendly and very user-friendly, to the point that I even turned down one of their onboarding sessions because it didn't seem necessary. Everyone on our team has responded positively and training never became a problem because people learned the system very quickly. I'd definitely recommend signing up for an Unleashed trial, you really won't regret it. It makes managing the business much simpler.

Cons

At times, logging in can be a bit slow although that is probably down to our internet connection here in North Wales rather than an issue with Unleashed itself. We're currently on the Medium Plan which fits our business very well. That said I can see the costs increasing fairly quickly for larger companies.

“Helpful support that follows through”

Pros

Recently, we had to sort out a stock adjustment problem with Ivan. It took quite a few emails going back and forth but we eventually got it resolved. Ivan stayed on top of it the whole way and made sure the issue was seen through to a satisfactory outcome.

Cons

It is fairly expensive. It also slows down from time to time which can be frustrating. It would also be really useful if emails sent to customers and suppliers could be logged the way Xero records them in the History section.

“Brilliant inventory management features”

Pros

Our team really values the inventory management features and how simple the system is to use. The ability to make adjustments for damaged items and warranties helps us throughout the year and makes the auditing process much simpler.

Cons

A sale can't be changed after it has been dispatched or completed. I'm also unhappy with the pricing setup because as a legacy customer we weren't automatically included in the newer user rights at the original price level. When new features are introduced, like iPhone app access, I would have expected to receive them without needing to move to a different pricing tier. It gives the impression that long-term customers aren't being appreciated and that the platform isn't really supporting our growth.

“Lets me view every client's orders separately”

Pros

Being able to view every client's orders separately, along with what still needs to ship, has been really helpful. We also really appreciate the inventory tracking and the dashboard which is very simple to navigate.

Cons

One odd issue keeps coming up when entering someone's email in the contact file. A message says the email must be valid, even when it is correct. This never happened during the first year but we have been seeing it during April and May. Another thing I'd love is for the order screen, at least for online viewing, to automatically show the store's email and phone number for each individual shipping address. That is especially important when one store has multiple locations and different contacts because it would be helpful to have that information visible at a glance while reviewing the order. The contact details do appear on the printed paper order but not on the computer screen. Also, when printing an order, we are wondering if there is a faster way to reorganize items. For example, if we order EDP2001, then some other products and later another EDP2003, we currently have to move each line manually one at a time. It would be much better if there were a quicker way to sort items for picking and packing. Thank you so much.

“Simple to handle”

Pros

The biggest plus has been how simple it is to use. It also does a really good job with the finer details of data management. Accessing information is fairly quick and even with thousands of records in our system, it pulls everything up very fast. Customer support has also been excellent, they're consistently available whenever we have questions.

Cons

we'd like broader integration with US shipping platforms, like Ship Station or something similar.

“Monitors stock levels for us”

Pros

Keeping track of inventory across more than 100 warehouse locations is absolutely essential for us and this software helps us stay fully on top of stock levels at all times. Unleashed makes the whole process quick and simple so we can monitor everything accurately without wasting time.

Cons

Honestly I do not have any real complaints. Unleashed clearly pays attention to customer feedback and when the same issue is raised by enough users, they actually respond by making changes which I really appreciate.

“it just works well”

Pros

Everything works exactly as it should and that has been a big plus for me.

Cons

There are still a couple of features my business needs but it sounds like those are already planned and on the roadmap.

“Complicated interface”

Pros

It does offer spreadsheet import with a lot of parameters which is useful. The system is also scalable if the time-consuming problems ever get fixed and the accuracy is extremely high.

Cons

Using it is frustrating because the interface is very poor and extremely complicated. Having a single account for both sales and purchases is a real limitation, the documentation feels outdated, exchange rates are static and the platform is very slow. When this is brought up, they seem to deny it.