Unleashed Reviews

“useful b2b portal for restaurants”

Pros

The B2B portal has been really valuable for us and it was the biggest reason we decided to go with Unleashed for our multi-location restaurant business.

Cons

Barcode scanning feels underdeveloped. For an inventory management system, I expected a much better scanning feature to make inventory control more efficient.

“Awesome for inventory management”

Pros

Right away, the inventory management feels solid especially with real-time updates that help keep everything accurate. The interface is simple and organized well so it doesn't take much effort to get comfortable with it. The reporting tools are also excellent and give useful insights for making better data-driven decisions.

Cons

The pricing may be a bit hard to justify for smaller businesses and there are occasional syncing problems when working with third-party integrations.

“clear product pictures”

Pros

Getting started with it was really simple and it didn't take much effort to understand how everything worked.

Cons

The front page showed pictures in the product section which made the items simple to identify. I don't have any complaints.

“Shopify and Xero stay aligned”

Pros

It keeps everything synced between my Shopify store and Xero which means stock levels stay accurate all the time-no more overstocking or running out unexpectedly-and the accounts are kept current across both sides of the business.

Cons

A built-in point-of-sale module would be a really welcome addition and I'm hoping that becomes available soon.

“A bit too costly”

Pros

We've been using it since the early days, not long after it launched. It's dependable and does the job but getting the most out of it takes a significant amount of time because there are so many features to learn. That can be a real challenge for a small business. It also needs to be set up properly from the beginning because if the setup is wrong, it can create major problems later on such as incorrect data being pushed through to Xero.

Cons

It is expensive. Their customer support has generally been acceptable, usually through submitting an online inquiry but recently they introduced a new premium support option that was automatically activated unless you opted out, with a three-month free trial. As far as we could tell, we got a single email about it and no reminder to cancel. The frustrating part was that the extra features were never actually added to our profile so we didn't even know what we were supposedly getting. We then discovered we had started paying $79 per month for a premium customer service package, including live chat and phone support, that we never received and couldn't even use. Trying to sort it out with them and have a reasonable discussion felt like dealing with a robot. After a long chain of emails, they offered only a very small credit as a goodwill gesture. The way they rolled out this new opt-out service felt misleading, to put it mildly. It came across as prioritizing revenue over customer service. I don't usually leave reviews but in this case I felt it was worth warning other potential customers.

“refund denied”

Pros

Being cloud-based means you can log in from anywhere but sadly that doesn't make it useful.

Cons

The whole setup feels built to get you subscribed as fast as possible and then once you realize the product isn't as advertised and adds no value to your business, they won't give you any refund at all. From a functionality standpoint, I'd strongly suggest any potential customer take a very careful look at the "search" feature when entering orders in Unleashed. You have to type the product name exactly as it appears, with no mistakes, even down to the order of the words. Since our catalog has at least 45,000 SKUs and is only going to grow, that was completely unworkable for us.

“Handy integrations with Salesforce and Xero”

Pros

Having a true SaaS platform was essential for us and it ticked that box straight away. The native integrations with Salesforce and Xero were just as important so that was another big plus. The system is user-friendly to use and has a clean, appealing interface. It's also clear they keep developing and refining the product. Now that Access Group has acquired it, I'm curious to see how that turns out since it could go either way. The API is solid and the API sandbox site along with the simple-to-set-up sandbox environment has been incredibly useful and feels fairly unique from what I've seen.

Cons

While the API is solid overall, it's still missing a few things that seem like obvious features to include. There are also parts of the software that don't feel completely thought through. For example, you can create multiple attribute sets but only one can actually be used per product. If you attempt to apply two attribute sets to the same product, it wipes the existing data from the other set. Overall the issues are fairly minor and mostly come across like the growing pains of a relatively young company expanding quickly.

“constantly improving for users”

Pros

Unleashed has been fantastic to use and it keeps evolving in ways that match what users actually need.

Cons

It would be even more useful with a broader range of integrations for other products although the integrations currently available work extremely well.

“promising start with solid support”

Pros

Just getting started with the software, I'm already impressed by how much it can do. Joining a company where five users were already set up made the system a bit difficult to dig into at first but with help from their team, I've been able to get it working for both me and my role. The tutorials have been really useful as well and they're easy to find on the website. I'm still learning more about Unleashed every day and discovering what it's capable of.

Cons

the Vision setting doesn't seem to read inventory very well. It can show sales figures but it doesn't display inventory by unit. I'm still working my way through everything though and I'm hopeful that in six months I'll be using the software to its full potential. I also need more help with forecasting so that may require an add-on package which could end up being a downside from a cost perspective but I haven't reached that point yet.

“Highly recommended”

Pros

It is something I rely on every single day and it plays a big part in helping me handle most areas of my job. Without it, getting through my workload would be much harder. Their customer service team has been excellent as well and they have repeatedly gone above and beyond whenever we've brought them a particularly tricky question. I'd definitely recommend it to anyone who needs a complete, user-friendly system for ordering, inventory and customer management.

Cons

Nothing really stands out as a downside. Everything feels quite simple to use.

“Covers all bases”

Pros

It handles everything we need and has become the core of all our business applications.

Cons

Creating a sales order comes with a lot of options. It would be better if the interface got a refresh and tucked away some of the features that aren't used very often.

“centralized data that powers growth”

Pros

After juggling several separate spreadsheets, I was genuinely excited by the idea that it could bring all of our analytical data into one connected, central place. The system is incredibly capable. Now that we are up and running, we really value that we can connect Production, Purchasing and Sales in the same platform, access accurate and up-to-date information in one place and feel much more confident about growth as we expand across different channels while still having a real-time view of available stock and the parts needed for assembled products so inventory stays covered. We also rely on special reports such as price margin reporting to spot where we may have overlooked a product or where a line is not generating enough profit. On top of that, the added functionality through integrations has been really useful.

Cons

Getting fully comfortable with it took a bit of time. Our business is quite complex, with many channels and different ways we assemble products so that definitely added to the learning curve. Building the BOMs also took me a while although again that was partly because our setup is not simple. There were also times when it was difficult to find answers using the available resources and occasionally support did not resolve an issue as quickly as I needed. That said the team generally went above and beyond which I really appreciated. One suggestion for their team would be to speak with customers like me afterward to better shape the answers in the FAQs and knowledge base, not just broad responses but also the detailed, nitty-gritty explanations I ended up needing to ask someone about directly. I would always spend a lot of time researching the knowledge base before emailing support but I still could not find the specific answers I needed. A more searchable FAQ database with keywords around those tricky issues that other users have probably run into would make things much easier to access and cut down the time spent contacting support. For example, I spent ages trying to understand why my initial stocktake would not show available stock and I could not find anything explaining that I should not do a stocktake on supplier stock that is auto-disassembled but instead should enter the quantities of the raw stock broken up into BOMs. It would be really helpful to have that kind of detail clearly covered in the knowledge base.

“very reliable inventory tool”

Pros

Unleashed has been very reliable for us.

Cons

It just doesn't include forecasting.

“Saves a lot of time”

Pros

Putting together materials is much faster here especially with the auto-assembly feature which saves me a lot of time. Having a mobile app available is another big plus because it makes approving and completing sales orders super efficient.

Cons

It falls short on core accounting capabilities and it also can't connect to banks. On top of that, the software will randomly render pages incorrectly at times.

“Outstanding product”

Pros

Unleashed, along with the team behind it, has been incredible. The product stays focused on what matters and really gets the fundamentals right, dependable inventory management, an interface that is simple to use and overall fast, responsive performance. We use quotes, sales orders, purchase orders and reports without any hassle. You can tell a lot of thought has gone into every area of the software and it has genuinely helped guide us as an electronics manufacturer while scaling up. Having perpetual inventory has completely changed the way we handle our accounts and helped us make better decisions around pricing and margins. The option to add serial numbers, plus the Xero integration with Unleashed, has been a big advantage.

Cons

One thing that would be helpful is the ability to merge duplicate customer records. It would also be useful to split larger customers such as a care home group with 100+ homes, into subdivisions under one main account although that may be moving a bit beyond the core inventory management purpose of the system. Right now, we simply choose the correct delivery address from the dropdown which works well enough but it would be even better if we could add notes to a specific site, like a technical note.

“Helpful training videos”

Pros

Found it easy to use and it handles the theory behind inventory management correctly. The close integration with Xero which we use for accounting and financial reporting, was a big advantage for us. The training videos and online support also helped set it apart. After going live, another big plus has been the excellent support by email and phone.

Cons

It does not support RMA (return material authorization) transactions.

“Convenient hyperlinks”

Pros

It feels very user-friendly and the hyperlinks make it simple to move quickly from one screen to another.

Cons

At the beginning, its pricing options were not flexible enough for what we needed. After we shared our feedback though, they took it on board and now offer pricing options that suit us very well.

“cooperative team”

Pros

Its quite simple to manage and the support team was very helpful when it came to setting everything up and getting it running properly.

Cons

The reporting side could be improved especially with more customization options to make the reports fit different needs better.

“Smooth onboarding”

Pros

The customer service team has been amazing and the onboarding process went really well.

Cons

Reporting feels a bit rigid and getting access to the data could be more flexible.

“multi-warehouse visibility”

Pros

Having visibility across multiple warehouses has been a big advantage. The system is also very user-friendly which makes onboarding new team members much more manageable.

Cons

The software still falls short when it comes to analytics capabilities.