VISCO Software Reviews

“Simple and easy system

Pros

It is usually pretty simple to use and very simple in the way its features work which I find makes it comfortable to learn and get used to.

Cons

It does run into some interface issues from time to time, mostly because much of it feels outdated.

“Secure closed system support

Pros

Customer support is one of the areas that really works well and I also appreciate that everything is kept within a closed system.

Cons

The downside is that it can be pretty glitchy and the interface feels very outdated, like something from 1997.

“Useful shipment reporting tool

Pros

It gives me all the key data I need for reporting and reviews, including the costs tied to each shipment which I rely on regularly.

Cons

Getting to the information I need can take quite a few clicks.

“Reliable logistics management system

Pros

Keeping up with incoming and outgoing shipments, along with inventory, has been very effective with this software and I was able to pick up the accounting features within about a week. Whenever questions come up, I have seen the IT team respond quickly to troubleshoot and resolve issues. This system has supported my organization for years and I continue to rely on it as a core part of our operations.

Cons

At the beginning, it really helps to have someone walk you through the different functions the software includes so you can understand how everything works.

“Customizable feature rich software

Pros

It comes with plenty of standard features and I find it very useful that I can also customize functions to match specific requirements.

Cons

The downside is that it isn't very user-friendly and getting comfortable with it takes a pretty steep learning curve.

“Quick learning and easy fixes

Pros

Becoming comfortable with it took very little time and I found it easy to understand mistakes and fix them whenever they occurred.

Cons

It still doesn't include absolutely everything I need but it comes close enough to work well for me.

“Detailed reporting insights

Pros

The reports allow for a lot of detail and I find them very useful and informative for analysis.

Cons

There's a bit too much automation built in and that ends up causing a lot of errors. When that happens, I have to call IT to get things fixed.

“Reliable invoicing and tracking

Pros

Keeping up with products and invoicing is much more manageable with this software. When I enter an SO and PO, I can trust that nothing gets lost and I also know it will generate an invoice so billing is not missed.

Cons

Downside is that it is not very simple and some of the wording is specific to the platform, like "venture," which makes it hard to search online for help. Still, once you understand how it works, it becomes very useful.

“flexible reports and integrations

Pros

The software is easy to work with, offers plenty of custom reporting options and I have seen it connect well with other systems.

Cons

It can still be a little buggy from time to time but the good thing is that the support staff resolves issues quickly.

“simple to pick up

Pros

Even without a strong technical background, I was able to learn the process without much trouble which I really appreciate.

Cons

It feels a bit too click-heavy, with more steps than necessary to move from one place to another.

“powerful tracking and reporting

Pros

What I really appreciate is how thoroughly this software tracks information. If the data exists, there is usually already a field for it and if not, I can create one. There are also multiple ways to navigate to the same section which I find gives flexibility in how I work. The reporting options are extensive and I rely on them to pinpoint exact information. After spending some time learning the system, I found it becomes a very valuable tool.

Cons

Biggest downside is how click-heavy it feels. Getting to the place you need often takes a lot of pointing and clicking and learning all the steps for each task can be a little frustrating at first. That said for software designed to track such a wide range of details, needing a few extra steps to enter and manage all that information is somewhat understandable.

“highly adaptable erp platform

Pros

One of the biggest strengths of this software is how adaptable and modular it is and I have found the company very open to making changes. If something does not fit internal SOPs, I can usually request modifications and get support to tailor the system to business needs.

Cons

This can be challenging because the learning curve is pretty steep especially if I'm not familiar with the terminology it uses for product movement. That said their support team is strong and does a lot to help with the transition. The tradeoff for having such a flexible, modular system is that every custom change requires programming work on their side and with a backlog of requests from other customers, those updates can sometimes take weeks.

“better results over time

Pros

It keeps improving little by little and I am really pleased to see the ongoing progress and results.

Cons

I'm still having a hard time using it in Chrome.

“helpful support every time

Pros

A standout aspect is how friendly the customer service team is and I find them consistently kind, approachable and genuinely willing to help whenever needed.

Cons

Getting through even basic tasks can feel unnecessarily drawn out because of the number of clicks involved. Things that should be simple often turn into tedious, time-consuming processes just to get them completed.

“Fantastic support and tailored features

Pros

It has been a pleasure using this for nearly a year now and I find the interface user-friendly while the customer service remains consistently excellent.

Cons

Even though it's simple to work with, it still offers a wide range of features that feel specifically built around our needs.

“Perfect support and rich information

Pros

One of the biggest strengths is how much information the system gives you access to. It's also very easy to understand and use. On top of that, the support team is easily the best I've ever worked with. The LogMeIn feature is excellent as well. It creates direct one-on-one contact between the vendor and the user whenever help is needed and being able to watch the process happen makes it much easier to understand what's being done.

Cons

Personally, I don't have a single complaint about either the product or the vendor.

“helpful support and user-friendly design

Pros

Right from the start, the software has been very user-friendly and simple to work with. Whenever we have questions or run into any issues, the vendor is consistently helpful and quick to respond, whether we reach out by email or phone. My rep has been especially supportive, taking the time to explain things in detail and walk through how something can be done.

Cons

Haven't had any problems or issues with either the product or the vendor.

“fantastic customer support

Pros

In my opinion the customer service has been excellent.

Cons

Nothing to complain about.

“detailed import tracking insights

Pros

One thing that really sets this product apart is how uniquely it handles import management. We looked at a lot of different options and this was the only one that let us track imports at the individual container level. The overall logic of the system also feels very natural if you work in a process-driven environment. The reporting tools are probably my favorite part because they offer a very detailed level of visibility. Profit-based reports have been especially helpful when making business decisions and the other reports do a lot to support forecasting and inventory management. Since lot tracking is essential in the food industry, it's a big advantage that the system can show exactly where every lot from every shipment ends up.

Cons

One area that still needs work is warehouse transfers. I really wish the transfer function included both editing and viewing capabilities. Right now, it doesn't feel as flexible as some of the other systems I've used and I hope they improve that over time. There are also a few usability details I'd like to see cleaned up. For instance some screens make you click through several buttons just to exit, while others let you move on simply by opening a new tab.

“Customized fit at a competitive price

Pros

Right from the start, this software was set up around exactly what I needed and the pricing was very competitive too. It has really helped us align our workflows and made the data entry side of our work much simpler.

Cons

Honestly my only complaint is that I'm not a shareholder.....

“invoice mapping that delivers

Pros

Right from the start, it has done an excellent job mapping invoices from their system into QuickBooks Online. Posting happens without errors because all of the information is integrated automatically. The integration also lets us build QB reports in a much more efficient and detailed way especially for tracking sales by salesperson. One feature we especially appreciate is being able to monitor gross margin by both purchase order and salesperson. Before setting this up, every sale had to be entered into QB manually which took up a lot of valuable staff time. I would highly recommend it.

Cons

The only downside is that because we have so many customizations on our side, we occasionally run into small hiccups that need to be worked out.

“quickbooks integration done right

Pros

The QuickBooks integration works really well and the system can be customized to fit the way we want to use it.

Cons

Entering container information takes a few steps so that part can feel a little time-consuming.

“helpful support from day one

Pros

The IT support team has been incredibly helpful and always available whenever questions come up. I like that they are especially helpful during the early stages of getting the project up and running.

Cons

It does take a while to customize everything completely but once it's finished, it's absolutely worth it.

“excellent QuickBooks integration

Pros

After using its QuickBooks integration for the past two years, our accounting process has improved dramatically. It has done an outstanding job mapping invoices from the software into QuickBooks Online and posting errors have been eliminated because everything transfers automatically. The integration also lets us build much more efficient and detailed QB reports especially for tracking sales by salesperson. One feature we value most is being able to monitor gross margin by both purchase order and salesperson. Before we set this up, all of our sales had to be entered into QB manually which took up far too much employee time. I highly recommend it. The support team has also been excellent, responses are quick and they genuinely work with you to help your business operate more efficiently.

Cons

No cons.

“promising features ahead

Pros

We're still getting familiar with the system but I'm confident that as we continue learning, we'll get more comfortable and start using more of the features than we are right now.

Cons

There have been a few technical glitches but the IT team is currently looking into them.

“Great features for business needs

Pros

It looks like it includes most of the practical tools needed to handle day-to-day business operations and I find it covers the essentials quite well.

Cons

System can be slow and making updates feels tedious at times compared to other solutions. It also needs to be far more proactive about staying ahead of changing importer requirements like 10+2 and similar elements.

“quick decisions with everything organized

Pros

This tool helps me make quick decisions and keeps everything organized in one place which I rely on regularly.

Cons

The only downside is that it can be slow at times.

“responsive performance

Pros

It reacts very quickly and feels highly responsive which I really appreciate in daily use.

Cons

At times, there's no response at all.

“inventory tracking delivers real value

Pros

Entering everything does take time and I understood that from the start. Even with that, I find the value from inventory tracking and import detail more than makes up for the extra effort. That said I can see why some of my day-to-day users wish the process felt faster and more easy.

Cons

Most of my hesitation comes from the fact that our business has some unique workflows that the current programming does not fully accommodate. I see these more as limitations tied to how we operate than actual flaws in the product itself. Still, there are a few things I would love to see changed even though I realize we may be one of the only companies running into them. For example, it would be helpful to switch product IDs in the middle of a process when physical characteristics change so they still match the sales order in the final shipment without having to handle it as a buy/sell transaction like we do now. It would also be useful to include purchase order items that are not strictly product purchases but are directly connected to the product so we could track all costs tied to a single venture in one place especially for our remachining work.

“profit visibility and flexible growth

Pros

Running the business has become much more manageable with this software and I have personally seen a big improvement. One of the biggest benefits is being able to view profit and loss on every shipment which I used to calculate manually. The support team has also been excellent and I receive quick responses whenever questions come up. It is flexible enough to be customized to our needs and I see it adapting as our business grows.

Cons

It was a bit challenging during the initial implementation. A lot of that though, came from the fact that we were moving from a DOS-based system to a web environment so there was naturally an adjustment period while we got used to the change.