EventsAIR Reviews

“Customizable event registration

Pros

Our event registration process is well covered by this software especially with the helpful bulk upload features and great customization options, including API plugins. I feel it offers good value for the money as well.

Cons

The mobile app could be more flexible and a little more user-friendly. It would also be nice to have even more customization options available.

“Efficient and secure event management

Pros

One thing that really works well with it is the range of customization options which helps us make our workflow much more efficient. It also gives us dependable security for user access, managing sensitive attendee information and handling payments safely which I find very reassuring. The event management side is very complete too, with registration, abstract management, accommodation and reporting all available in one system. Another big advantage is the automation which I notice cuts down heavily on manual effort.

Cons

There is definitely a learning curve especially for new users who need time and training to understand how the system is structured and what it can do. The web version also still needs quite a bit of improvement compared with the more dependable desktop version. On top of that, the invoicing process could be clearer and simpler to manage.

“Tailored for event planners

Pros

Built with event planners in mind, this product feels very tailored to the way events are run and the IT team keeps refining and improving the platform over time. I've found support is consistently quick and their team is always available to suggest different ways to use the product's features so we can still meet our event goals.

Cons

A few workflows still need work. I'd especially like to see improvements in session and presenter management since that area could be stronger. We also don't always follow the abstract-based workflow that it is structured around so that can feel limiting at times.

“clean and simple UI

Pros

Navigating the UI feels easy because it's clean and organized and once you learn where things are, I find that finding what you need is pretty simple. The chatbot is genuinely helpful and I have used the assistance team successfully as well.

Cons

Some areas feel a little too basic. The filter settings really need more logic layers instead of just a simple show this/don't show this setup so there's more flexibility to customize filters something closer to the reporting system in Salesforce would be much better. The Group system in the interactive sites also needs work. A registration form shouldn't require extra instructions and the "add logic" feature needs to be expanded with more layers to make it fully functional.

“Flexible scientific event handling

Pros

It handles every part of scientific events and the modules and sites can be customized to fit our preferences which I find very useful. Whenever questions or problems come up, the support team is there and responds quickly which I really appreciate. The modular structure is also a big plus especially because it makes the learning process easier for new users which I notice immediately.

Cons

Because the platform covers so much, it takes a while to fully understand all the details and build the workflow that best matches your customers' needs and your company's internal processes.

“Good for small events but lacking messaging

Pros

Managing our international events takes a lot of flexibility and I feel it really delivers. We deal with all kinds of VAT scenarios, ticketing setups and attendee types, each with their own pathways and I see the system manages all of it without issue. The new website editor is fantastic as well, I genuinely love using it and after relying on a third-party provider for the past 24 months, we're now moving our websites back into it which I'm excited about.

Cons

Okay so a feature that's still badly missing on the networking side of the attendee app is a proper messaging inbox. For our larger events, we have to rely on third-party apps because of that and it adds a lot of extra work on my end. We do use the IT app for smaller events and it looks really good but management won't move our flagship events back to it until that feature is added.

“User-friendly event communications

Pros

Working with it has been a breath of fresh air. I've spent years in events and hadn't come across a platform built specifically for this industry before and that really changes everything. Setting up events and managing communications is much more easy especially the ability to attach items to automated emails which I find incredibly useful. It's such a simple feature but I notice it makes a big difference. I'd never built websites before stepping into my current role yet it has made me feel far more capable technically because of what the platform can do. I'm really looking forward to trying the newest version of the website builder.

Cons

One thing that could definitely be improved is having to make the same update in more than one place. For example, an email subject line may need to be changed in several areas before the final version that gets sent out is actually updated. It would be much better if editing it once applied the change everywhere automatically so nothing gets overlooked.

“easy configuration

Pros

Setting things up in it is pretty easy. I find most of the time, you can configure what you need without constantly jumping between blank pages or going back and forth.

Cons

What gets frustrating is that some information is clearly in the system but there's no way to pull it out in reports. For example, we may have a room block with different rates for each night yet that detail doesn't appear when a report is generated. There are several other cases where data exists in the system but we still can't extract the specific details we need.

“Valuable attendee data views

Pros

Right away, it gave me a clear way to view event details exactly how I need them. Since I rely heavily on data, being able to work with attendee information in different formats and views is really valuable. The platform is user-friendly, support is only a click away and I appreciate that it offers enough customization to fit our events well.

Cons

A few features feel somewhat limited although it does seem willing to listen to feedback and improve the platform. Support responses can occasionally take a little longer because of time zone differences but overall the delay is not too bad.

“Comprehensive all-in-one event solution

Pros

Everything comes bundled together instead of making you buy features separately which I really appreciate. They let you choose the number of events but I went with the unlimited option. Whether you run one event or a hundred, I notice you still get access to the full set of services like the agenda, website, app and more. It's an excellent way to build out your event tech stack without overspending.

Cons

The one thing I'd still like to see is more messaging insight especially open counts for emails. That said it's still a great platform overall and being able to view abandoned registrations is a really valuable feature.

“simple tool and helpful AI

Pros

Starting with the program was fairly simple, even though I had never used it before beginning work in conferencing. I got up to speed reasonably quickly. The AI assistant has been especially useful when I need to figure out how to do something on the fly, particularly during busy periods. I also really value the reporting features, along with the ability to build portals and create reports that can be shared with committees.

Cons

I'd still like to see a bit more flexibility and customization throughout the platform. Some parts of the delegate-facing interface, such as the registration forms, could also use an update to feel more modern. Filtering is another area that seems to need improvement since we run into issues with it quite often. For example, not being able to view full text lines can make it difficult to choose the correct options.

“flexible and reliable platform

Pros

After 5 years of using it, I still absolutely love it. The interface is very user-friendly and I find the support team responds quickly and really knows their stuff. Our account manager has been excellent and overall, everything about the platform makes it easy to work with. I also like pushing its limits and using it in different ways so I find it's a big plus that the product is highly customizable to fit our brand and specific needs.

Cons

One thing I'd really like to see is a simpler way to handle group bookings, where one person, such as a teacher, can reserve multiple spots and then send a link to all of their students at once so they can register and select their own sessions.

“all event management in one place!!

Pros

Having everything needed to manage event requirements in one well-connected system is extremely valuable and I rely on it heavily.

Cons

The updates are useful but they sometimes roll out a bit too quickly which can make adjusting more difficult.

“aligned events and stellar support

Pros

Our team has been really happy with it because it's so easy to use. I notice the customer support is fantastic and it has made our event management workflow much more efficient for both us and our clients.

Cons

I do wish there were more options to customize certain features although we've been discussing that with our it contact.

“fantastic team event collaboration

Pros

Collaborating on the same event is one of the biggest benefits of this event management platform since the whole team can work together in one place. The attendee experience can also be tailored through the available support options which I find makes the platform very user-friendly. On top of that, I feel it offers excellent value for money because we also have access to 24/7 customer support.

Cons

There are times when certain elements cannot be customized exactly the way we need for specific events and their requirements and that can be frustrating. That said the it support team is always available and usually helps us find an alternative way to make it work.

“versatile platform with helpful support

Pros

Using it feels very easy and it works well as an all-in-one platform. I find most of the features are practical and simple to walk colleagues through when they want to start using them. On top of that, the support desk is generally accessible whenever I or the team have questions or problems.

Cons

The one area that feels a bit limited is the exhibition and sponsorship tool. I understand that it may not be a major focus within EA since there are many other tools available but it still could use some improvement.

“all-in-one event platform excellence

Pros

Across participant management, exhibitions, speakers, abstracts, accommodation, participant apps, websites and online events, it is the only platform we've used that brings every module together in one system. I notice their customer support is among the best we've worked with in many years. The support team really goes the extra mile to help and come up with solutions, even for some of our more unusual ideas. I find the system very simple to work with and the training program is one of the best I've come across. We can also tailor reports and system setup to match the way we work as users and as a company. Another big plus is the chance to connect and collaborate with other IT users around the world which I really enjoy at the annual Airtime event. Overall I feel we're getting excellent value for money. A big thank you to the support team, they are always there to help, no matter what.

Cons

A few parts of the system are locked down so we can't customize everything ourselves. In those cases, the only option is to pay to have a report built or changes made. On top of that, the time from requesting a quote to having the work completed is longer than it should be.

“flexible event app value

Pros

Setting up the app for exhibitors and sponsors is very easy which makes my job much easier. As a customer support manager, I also find it simple to explain to customers and guide them through it. I notice it has been really helpful for improving the attendee experience and keeping our team better connected especially since we rely on it during events. On top of that, I find the pricing very reasonable and the app gives us plenty of customization options to fit what we need.

Cons

One issue I've run into is some lag especially when clients try to log in. After entering their information, they usually have to refresh the app before they can successfully sign in which can be frustrating.

“customizable registration flow

Pros

From registration to the event app, the whole setup helps create a convenient customer journey. I find the forms are simple to build and highly customizable which makes the registration process feel efficient and hassle-free for attendees.

Cons

No cons.

“tailored reports for events

Pros

Being purpose-built for event managers makes this software really practical to use and I find the overall setup very user-friendly. It's also helpful that the reports can be customized, including changing columns on the Comprehensive Reports page which makes the data much more useful.

Cons

It can be a bit temperamental from time to time and there are occasions when Customer Service is slow to respond which can be frustrating.

“All-in-one event tools shine

Pros

One thing that really stands out is how exceptional their customer support team is. I notice they're quick to respond, know the platform well and are consistently helpful whenever something comes up. The platform keeps improving too especially with the newer Web Builder and app updates. I find having everything in one place is a major advantage. From hotel portals and ticket booking websites to abstract submissions and onsite event management, it's all built into one simple system. Payments are easy and efficient and I notice the website creation and interactive site-building tools also do a lot to improve the attendee experience.

Cons

Getting started with some of the more advanced features can be a little complicated at first. Since the platform covers so much, there's definitely a learning curve during setup especially if you're not a very experienced user. Still, their strong support team and regular product updates make those initial hurdles more manageable and once you get comfortable with the system and make use of the learning modules, it becomes much easier to work with.

“versatile event platform

Pros

Managing events with it feels convenient because everything needed is built into one platform. The system is simple and easy to use and I find the interface is clean thoughtfully designed and responsive in day-to-day use. It also adapts well to different kinds of events and I notice the regular updates are reassuring since they keep the product improving and up to date.

Cons

The conference app could still be improved in a few areas. A recent interface update has made things more user-friendly for delegates but the experience on the staff side still needs more polish. Reporting also stands out as an area that needs work. There are plenty of export options but building a generic custom report that can be reused is still quite challenging. Since reporting is such an important need for both clients and users, better flexibility and a simpler setup process here would have a real impact.

“reliable event planning support

Pros

One thing I really appreciate about it is the strong customer support, whether it's through AirBot or direct personalized assistance. It also handles most parts of event management which makes the planning process much more manageable.

Cons

On the downside, the financial features do have some limitations and the platform can feel a bit restrictive when trying to build custom elements.

“flexible all-in-one platform

Pros

Having everything in one place makes stakeholder management much more manageable for me and the platform offers plenty of customization options.

Cons

Some basic features that seem like they should work still don't and the yearly subscription cost is also quite high.

“better event site experience

Pros

It's an all-in-one platform that makes working with data and information much more manageable for my team. The redesigned event website is also a big improvement and feels much better to use than the previous version.

Cons

Putting together the registration page isn't very simple and can get complicated depending on where the information is being pulled from. I also don't love that delegates can't add their profile details directly in the app and instead have to log in to a separate profile. It would also be really helpful to have unique URLs for individual sessions so specific sessions can be promoted, rather than only being able to share the full program.

“great event organizer tool overall

Pros

Being able to create events, send emails and capture reporting in it all from one place works really well for me and the whole process is very easy.

Cons

Not a con but I do wish it had a few more features especially stronger support for discount codes. Since it is such a large platform, getting familiar with the system at the beginning and then training others on it, can be a bit challenging.

“Great features

Pros

I appreciate how flexible the event setup is, with tons of features available. They roll out many updates throughout the year and the online support is solid.

Cons

I think the mobile app, accommodation features, and speaker management could really use an update since these areas are evolving quickly in the market.

“Best Management software

Pros

The quality of this product is unmatched and I have observed that it keeps getting better with constant improvements and updates.

Cons

Since the global pandemic started, it seems like there's been too much focus on virtual and hybrid event features, leaving other important aspects a bit overlooked.

“It has great flexibility

Pros

I love how flexible the registration system is! It has multiple forms, different registration types, and extra session tickets. It's just a fantastic registration system overall.

Cons

The abstract system isn't as strong as what many academic associations typically offer.

“Versatile and all-in-one app

Pros

1. I enjoy the variety of features it offers for managing both online and offline events. We use this product from start to finish for most of our events and it offers a lot of features such as registration, attendee management, notification emails for attendees and speakers, virtual event hosting, reporting, meeting matching, you name it. It really is a versatile all-in-one software. 2. The reporting feature is excellent! (both on EA and OnAir).

Cons

I often run into bugs and lags, which can be frustrating. Sometimes the loading screen takes forever, and I've been kicked out of the system without warning. Saving can be hit or miss, and speakers have trouble connecting to Aircast compared to zoom. There are also frequent issues with speakers and attendees joining OnAir sessions, especially when using mobile devices or browsers other than google chrome. I'd like the interface to be more visually appealing, especially the attendee app and virtual portal.

“Impeccable customer service

Pros

Our company uses EventsAir's virtual event platform, OnAir. But it's so much more than just that, it has a highly customizable registration system with a website builder and everything. We mainly needed it for our scientific conferences. We often have parallel sessions, virtual exhibitions and poster sessions, all of which are easy to manage in OnAir. The software can handle live streams, embed Zoom meetings and play content from Vimeo and youtube directly. Plus there's a built-in 'self-service' live streaming studio with AirCast. The platform is well-structured, making it easy for attendees to navigate. They just released a 3D event mode, which could be great for larger events with virtual exhibitions. Customization options are available at almost every step and new updates come out quickly, so we can keep offering fresh features to our returning customers.

Cons

Documentation for the software isn't very thorough. While there's training for the main features, I often have to do a lot of testing to fully understand new ones. I frequently rely on the support team for help, but they are quick to respond.

“It covers everything for event management!

Pros

I love the abundance of features and the ongoing updates that keep adding even more benefits. The conferences are fantastic too, such a great chance to network with other users and share ideas on how they're using the product. It's awesome to see the EventsAIR team, and I always leave the conferences feeling like I've learned so much.

Cons

At first, it felt like learning a new language, but we found that jumping in and figuring things out as we went along was the easiest way to learn.

“Greatest of them all!!

Pros

EventsAIR has made it super easy to create responsive registration websites, forms, and communications right out of the box. That saves me a ton of time compared to hand-coding everything. I really appreciate the portals and apps that enhance the software's capabilities and keep everything organized in one system. Features like integrated lead development, a mobile app with gamification, beacon technology, and on demand badging make it so simple to build complete event sites. I love all the drag-and-drop abilities too.

Cons

I really wish the system would save registrations that were started but not completed. Attendees can pick up where they left off since their details are cached, but I can't see if anyone had issues and had to abandon the form.

“Accessible and thorough app!

Pros

Overall the system is very user friendly, allowing for self-teaching while having backup support through online white papers, webinars and a 24 hour support center. EventsAIR helps us manage our clients' events all in one system, from the exhibitor and sponsorship portal to abstract and presentation management, along with the agenda and accommodations. Everything flows into the onsite organizer apps and attendee mobile app and throughout the whole process, clients can access real-time reports and updates through the client information portal. This ultimately saves everyone's time in the long run. I loved using it.

Cons

It would be great if the system allowed for multiple logins so I could manage two events on dual screens. I often work on more than one event at a time.

“One stop solution for event management

Pros

What I love most about EventsAIR is how comprehensive it is. It's truly a one stop shop for event management, with all the portals, forms, and apps linking back to a central database, so all the information is in one place.

Cons

Some features don't seem to be fully thought out. For example, when the ramification feature was launched, there was a lot of focus on its functionality, but the background analytics, which are equally important, were overlooked. Luckily, EventsAIR is always open to suggestions for improvement.

“Built perfectly for event management

Pros

The best part about EventsAir is that with your annual subscription, everything you need to organize, promote, and run an event is built right in. It really is a one-stop shop for all your event needs.

Cons

I can't really point out anything I dislike about the software. The EventsAIR team is great about rolling out updates that address user concerns and needs.

“Definitely meets our needs

Pros

I use EventsAir before and during the events I organize. They really are a "start-to-finish" solution. I can set up registration links for attendees that input their info directly into the software. I can create unique codes for each event that give attendees and staff access to all the relevant details. After the event, I can collect surveys right through the app! It's a complete "start-to-finish" product and I absolutely love it. Plus, they customize the product to meet our needs!

Cons

When we first introduced the app at an event, we experienced a few glitches, but that was expected. These kinds of things happen, and they are resolved quickly.

“Good app to manage events

Pros

I'm really happy with the flexibility EventsAir provides. The interactive sites, merged documents, and apps cover all the requirements for any event. I have to give a shout-out to one of their consultants who did a fantastic job helping us with everything from training to support. I highly recommend this product to anyone who hosts ongoing events!

Cons

The reporting feature could use some improvement, it needs to be faster!