RingCentral Events Reviews

Pros

Getting started felt easy for me and I also appreciate having different options available when working with forms, especially since updates keep improving the experience.

Cons

The pricing could be better and it still feels like there could be more included.

Pros

Customer support has been excellent in my experience and I found it made the deployment process much smoother while helping me run a large event with minimal issues.

Cons

A few smaller features could still be improved, such as making attendee profiles and social media links more visible during the event. That said, the development team rolls out new features regularly, so I expect those updates will be added soon.

Pros

Having backstage areas built into the video setup has been very convenient for me, especially when coordinating speakers and making sure everything runs smoothly before sessions go live.

Cons

Testing the behind-the-scenes functionality was tricky when working from just one computer or a single login, although it was much easier to verify once multiple users were involved.

Pros

Managing registration and payments in one place has been really helpful in my workflow and I also find vendor booths and breakout sessions add a lot of value.

Cons

One thing I'd like to see improved is the guest setup process. It would be much better if we could import guests in bulk instead of requiring each person to create their own account.

Pros

Getting started was easy for me and I appreciated the guidance from the help center and support team which made the overall experience much easier.

Cons

The design feels fairly basic and there aren't many highly customizable options to make the event feel completely unique.

Pros

The networking tools have stood out in my use and I also find switching between different event formats and stages feels very simple and natural.

Cons

It can feel a little bulky at times when managing things, with some unnecessary delays here and there.

Pros

I couldn't really get things working properly and in my experience the platform felt overloaded with sections that didn't add much value which made it harder for me to use.

Cons

It's not user-friendly at all and it can't be used properly on mobile devices or iPads. On top of that, you have to register more than three times every time you need to use it. The menu freezes, it gets stuck constantly and overall it's terrible to use, honestly, horrible.

Pros

The feature set looked strong at first glance but in practice I wasn't able to make full or effective use of it in my workflow.

Cons

Our biggest problem was the customer support. Even though we checked everything in advance, the platform ended up being completely unusable for us when it came time to actually host our event, especially around ticketing. Since we're based in Germany, we needed proper support for selling tickets within the German tax system and that support simply wasn't there. Nothing made that clear before we subscribed, so we ended up losing a lot of money on a tool we couldn't use at all. Support was no help with this, seemed uninformed and honestly didn't appear to care. On top of that, they do not offer refunds, even if you never used the platform because important limitations were never disclosed upfront. It turned into a very expensive mistake and the only lesson we got from it was not to use it again. If you're in Germany and need to sell tickets, I would strongly avoid it. For free events, though, it would probably be okay.

Pros

Although I found the platform visually polished and the attendee experience quite strong, I still had to spend time figuring out the correct setup for stage and session tools before I could use them properly.

Cons

Our experience using it for last week's event was unfortunately very disappointing. Most of the issues came down to feature limitations and a big gap between what was promised and what was actually available. We paid for the fairly expensive Growth plan, only to discover that several features we needed were locked behind the Business tier, with no option to pay monthly to access them. The first missing items we ran into were magic links for speakers and two-way registration sync with HubSpot and after that the list of problems kept growing. The ticket registration flow is basically a 3-step authentication process which caused a lot of friction and led around 100 attendees to abandon sign-up partway through. Trying to connect the platform with HubSpot was nearly pointless. We were unable to use webhooks to automate registration and we also couldn't set up a two-way sync for registrations which forced attendees to register twice. UTM tracking links were advertised as a way to identify where sign-ups came from but in practice the feature wasn't actually ready, so we still don't know how attendees reached the registration page. Customer support was also slow and the first-line agent was rarely able to resolve anything, seeming more like a basic triage step than real support. On top of that, the reporting included in the Growth plan is extremely limited. The biggest missing piece for us was session-level attendee data, since we expected to see which attendees joined which sessions during the event and that information simply wasn't there.

Pros

While I did appreciate the customizable layout, backstage area and breakout rooms in my experience, I eventually explored other platforms that better matched my needs.

Cons

At the time we used it for our event, white labeling wasn't available which was a drawback. The interface also wasn't very simple and our guests didn't find it particularly user-friendly. Even though page customization is offered, it still feels fairly limited when you compare it with some competing platforms.

Pros

Getting everything set up, including registrations, chat, rooms and booths, felt very easy to me and I also found it quite enjoyable to run online events on it.

Cons

One thing I would have liked is the option to keep certain booths open after the event ends so late arrivals could still stop by.

Pros

From my side, the interface felt simple to navigate and switching into speaker mode was easy once I understood the available options.

Cons

At times, the audio can lag a bit or produce echoes during calls.

Pros

One of my favorite parts was the speed networking feature and I really enjoyed moving between stages and interacting with virtual booths during events.

Cons

The pricing feels a little high but I assume that's because the platform is still fairly new and there's a lot of demand for it right now.

Pros

The platform felt very user-friendly and interactive in my experience and I liked being able to move between sessions which made it feel closer to a real in-person event for me.

Cons

Getting into the platform is a bit inconvenient since you basically have to register again and create an account to access it.

Pros

Having all my upcoming events visible on the dashboard really helped me stay organized and I found it convenient to manage everything in one place.

Cons

I do wish there were a way to register multiple people for the same event or buy more than one ticket without needing to create another account.

Pros

Attending the "Lit from the Living Room" event felt like joining a virtual party and I personally enjoyed how engaging and smooth the whole experience was from start to finish.

Cons

I didn't have any negative or unfavorable experiences while using this platform.

Pros

Connecting with candidates was easy for me and I also found it easy to follow Salesforce moderators while managing booth activities with my team.

Cons

One thing that was frustrating was having to switch to private browsing mode just to get the audio and video working properly. I also didn't enjoy having to reload everything each time I entered a private chat with a candidate.

Pros

Compared with Zoom, I personally feel this works better for real group interaction, especially when it comes to seeing participants, messaging privately and managing more structured collaboration during meetings.

Cons

I expected the software to be more collaborative and to offer stronger participant-to-participant connectivity than the other well-known virtual conferencing tools.

Pros

From my perspective, the platform is easy to navigate and I like how it keeps the layout clean while still giving access to essential event features.

Cons

The pricing could be better and the tools could be made more accessible for users.

Pros

Using it has felt very easy for me and I especially appreciate the regular feature updates along with the networking and expo tools.

Cons

One thing I'd still like to see is support for having more than 20 people visible on screen at the same time in session rooms, along with the option to record those sessions.