RingCentral Events Reviews

“versatile calendar hub

Pros

Managing different event types and calendars in a single app has made things more convenient for me and I find the overall workflow easy to follow.

Cons

Notifications across multiple accounts don't always come through the way they should which can lead to missing important events.

“poor onboarding experience

Pros

The attendee experience has felt smooth in my use and I also like how clean and visually appealing the interface looks when I'm navigating it.

Cons

Getting started was frustrating because the onboarding process just wasn't effective.

“affordable virtual event toolkit

Pros

Comparing platforms like Whova and BlueJeans, this one met all my needs and I personally found it easier to use while still offering strong features like analytics, registration and networking spaces.

Cons

One limitation when we used it was the lack of live streaming options to Facebook or YouTube. It also didn't offer captions. The platform relies on its own built-in video conferencing but I really think it would have been better if it integrated with Zoom instead, since Zoom already has livestreaming and captioning features. We also spent a lot of time rehearsing with speakers before the event, yet on the actual day, one speaker's audio failed in the video session and we never figured out why. On top of that, it seemed harder for speakers to get comfortable with the platform's conferencing tool which is another reason a Zoom integration would have made things easier since most people already know how to use it.

“highly recommended!!!

Pros

Managing an online conference with over 500 participants went really well for me and I'd definitely recommend it based on that experience.

Cons

The product's user experience isn't very simple.

“packed with the right essentials

Pros

Looking at alternatives like HeySummit, I noticed this platform feels more complete and I prefer how the video functionality is built directly into it.

Cons

The branding customization still feels a bit restrictive and the percentage taken from ticket sales is higher than with most competing tools.

“helpful event templates and analytics

Pros

Working closely with the team gave me confidence during setup and I found the interface easy enough to handle even as a new user, especially when choosing event types and reviewing analytics.

Cons

Customer support could definitely be better. Another limitation is that direct ticket sales only integrate with Stripe.

“limited features and weak integration

Pros

Signing up was simple for me and I also appreciated having the flexibility of monthly billing when getting started.

Cons

The functionality feels very limited overall. The HubSpot integration is nearly useless and doesn't really accomplish much. It's also too easy for attendees to accidentally become presenters and the event customization options are poor.

“strong fit for virtual events

Pros

Handling virtual events across global programs has been manageable for me and I like that most of the key features I need are already included in one place.

Cons

As with any platform, some parts still don't integrate as well as we need for certain events.

“excellent real-time collaboration

Pros

Real-time video and audio performance has been reliable in my experience and I also find the live chat helpful for keeping communication smooth during sessions.

Cons

There's a bit of an initial learning curve while getting familiar with how the platform works.

“crisp video and clear agenda

Pros

Attending a national conference virtually through this platform worked well for me and I could easily follow the agenda, participate in chat and rely on stable video quality throughout.

Cons

It was very easy to use, so I honestly don't have any complaints.

“attractive design and standout features

Pros

The software has a clean and appealing design and I also find its features quite attractive when I use them in practice.

Cons

Its functionality is weak and it can be very slow at times.

“useful free trial access

Pros

Having access to both a free version and a trial has been really helpful for me, since I can explore the platform properly before committing.

Cons

The feature set is quite limited which narrows what users can actually do and affects the overall customer experience. The sawtooth update is also a drawback.

“virtual event booth success

Pros

During the pandemic, I used this to run a virtual event for my company and I found setting up a booth and hosting it very simple while still giving attendees a smooth experience.

Cons

Overall, my time using the platform was very positive. The one thing I wish it had was a more advanced chat option, especially the ability for people to reply in a thread to a specific comment.

“fun attendee matchmaking

Pros

One feature I genuinely enjoyed was the networking function and I personally found getting matched with other attendees and dropped into a meeting room surprisingly engaging and fun.

Cons

On the downside, the platform's presentation streaming relies on Streamyard and that part feels confusing. It also doesn't blend well with the rest of the platform, so the overall integration seems pretty weak.

“polished presentations with little fuss

Pros

Putting together a professional-looking keynote presentation feels much easier for me because I don't have to deal with overly complicated tools.

Cons

The email customization and editing tools take a while to figure out, so there's definitely a learning curve before using them comfortably.

“user-friendly with helpful features

Pros

User-friendliness is something I really appreciate in this software and I also like the range of features it offers without making navigation feel complex.

Cons

A downside is that there's no video camera option to view other participants and sessions are limited to just 20 people.

“simple event tools

Pros

After running a couple of hybrid and fully online events with it, I can say I found it simple to work with and well-equipped for managing events end to end.

Cons

On the lower-priced plans, there's not much room to customize your event which can feel limiting. It would also be nice if they offered larger discounts for non-profit organizations.

“virtual events that deliver

Pros

In my experience, it does create a great virtual conference environment and I've found it handles the core functionality it's designed for without major issues.

Cons

During the pandemic, I used it as an attendee across both free and paid conferences and the overall experience made one thing pretty clear, there should be less focus on mimicking physical spaces and more focus on what actually matters in a digital event. For example, there was no option for group screen sharing during roundtable sessions. Seeing digital avatars just isn't that important compared to being able to talk together and share content effectively. There's a lot of potential here but the priorities feel off.

“fantastic for virtual events

Pros

Getting everything set up was easy on my side and I also noticed that attendees felt comfortable logging in, joining sessions and networking during events.

Cons

Like any tech platform, there's still room to make it better. A speaker green room built into Streamyard would be extremely useful for coordinating multiple speakers throughout an event.

“flexible multi-session hosting

Pros

Running multiple sessions at the same time has been useful for me and I like that participants can easily choose which session they want to join.

Cons

I'd still love to see the session layout feel a bit more like Zoom, especially so more attendees can be visible on screen even during recordings.

“helpful features and updates

Pros

Getting started felt easy for me and I also appreciate having different options available when working with forms, especially since updates keep improving the experience.

Cons

The pricing could be better and it still feels like there could be more included.

“outstanding support and reliable events

Pros

Customer support has been excellent in my experience and I found it made the deployment process much smoother while helping me run a large event with minimal issues.

Cons

A few smaller features could still be improved, such as making attendee profiles and social media links more visible during the event. That said, the development team rolls out new features regularly, so I expect those updates will be added soon.

“backstage setup worked brilliantly

Pros

Having backstage areas built into the video setup has been very convenient for me, especially when coordinating speakers and making sure everything runs smoothly before sessions go live.

Cons

Testing the behind-the-scenes functionality was tricky when working from just one computer or a single login, although it was much easier to verify once multiple users were involved.

“all-in-one event registration

Pros

Managing registration and payments in one place has been really helpful in my workflow and I also find vendor booths and breakout sessions add a lot of value.

Cons

One thing I'd like to see improved is the guest setup process. It would be much better if we could import guests in bulk instead of requiring each person to create their own account.

“fantastic attendee experience

Pros

Getting started was easy for me and I appreciated the guidance from the help center and support team which made the overall experience much easier.

Cons

The design feels fairly basic and there aren't many highly customizable options to make the event feel completely unique.

“flexible formats and networking

Pros

The networking tools have stood out in my use and I also find switching between different event formats and stages feels very simple and natural.

Cons

It can feel a little bulky at times when managing things, with some unnecessary delays here and there.

“frustrating and unusable platform

Pros

I couldn't really get things working properly and in my experience the platform felt overloaded with sections that didn't add much value which made it harder for me to use.

Cons

It's not user-friendly at all and it can't be used properly on mobile devices or iPads. On top of that, you have to register more than three times every time you need to use it. The menu freezes, it gets stuck constantly and overall it's terrible to use, honestly, horrible.

“costly ticketing issues in germany

Pros

The feature set looked strong at first glance but in practice I wasn't able to make full or effective use of it in my workflow.

Cons

Our biggest problem was the customer support. Even though we checked everything in advance, the platform ended up being completely unusable for us when it came time to actually host our event, especially around ticketing. Since we're based in Germany, we needed proper support for selling tickets within the German tax system and that support simply wasn't there. Nothing made that clear before we subscribed, so we ended up losing a lot of money on a tool we couldn't use at all. Support was no help with this, seemed uninformed and honestly didn't appear to care. On top of that, they do not offer refunds, even if you never used the platform because important limitations were never disclosed upfront. It turned into a very expensive mistake and the only lesson we got from it was not to use it again. If you're in Germany and need to sell tickets, I would strongly avoid it. For free events, though, it would probably be okay.

“promises didn't match reality

Pros

Although I found the platform visually polished and the attendee experience quite strong, I still had to spend time figuring out the correct setup for stage and session tools before I could use them properly.

Cons

Our experience using it for last week's event was unfortunately very disappointing. Most of the issues came down to feature limitations and a big gap between what was promised and what was actually available. We paid for the fairly expensive Growth plan, only to discover that several features we needed were locked behind the Business tier, with no option to pay monthly to access them. The first missing items we ran into were magic links for speakers and two-way registration sync with HubSpot and after that the list of problems kept growing. The ticket registration flow is basically a 3-step authentication process which caused a lot of friction and led around 100 attendees to abandon sign-up partway through. Trying to connect the platform with HubSpot was nearly pointless. We were unable to use webhooks to automate registration and we also couldn't set up a two-way sync for registrations which forced attendees to register twice. UTM tracking links were advertised as a way to identify where sign-ups came from but in practice the feature wasn't actually ready, so we still don't know how attendees reached the registration page. Customer support was also slow and the first-line agent was rarely able to resolve anything, seeming more like a basic triage step than real support. On top of that, the reporting included in the Growth plan is extremely limited. The biggest missing piece for us was session-level attendee data, since we expected to see which attendees joined which sessions during the event and that information simply wasn't there.

“decent features but limited flexibility

Pros

While I did appreciate the customizable layout, backstage area and breakout rooms in my experience, I eventually explored other platforms that better matched my needs.

Cons

At the time we used it for our event, white labeling wasn't available which was a drawback. The interface also wasn't very simple and our guests didn't find it particularly user-friendly. Even though page customization is offered, it still feels fairly limited when you compare it with some competing platforms.

“fun platform for online events

Pros

Getting everything set up, including registrations, chat, rooms and booths, felt very easy to me and I also found it quite enjoyable to run online events on it.

Cons

One thing I would have liked is the option to keep certain booths open after the event ends so late arrivals could still stop by.

“speaker mode works really well

Pros

From my side, the interface felt simple to navigate and switching into speaker mode was easy once I understood the available options.

Cons

At times, the audio can lag a bit or produce echoes during calls.

“fantastic speed networking experience

Pros

One of my favorite parts was the speed networking feature and I really enjoyed moving between stages and interacting with virtual booths during events.

Cons

The pricing feels a little high but I assume that's because the platform is still fairly new and there's a lot of demand for it right now.

“engaging and user-friendly sessions

Pros

The platform felt very user-friendly and interactive in my experience and I liked being able to move between sessions which made it feel closer to a real in-person event for me.

Cons

Getting into the platform is a bit inconvenient since you basically have to register again and create an account to access it.

“handy event dashboard

Pros

Having all my upcoming events visible on the dashboard really helped me stay organized and I found it convenient to manage everything in one place.

Cons

I do wish there were a way to register multiple people for the same event or buy more than one ticket without needing to create another account.

“interactive virtual party fun

Pros

Attending the "Lit from the Living Room" event felt like joining a virtual party and I personally enjoyed how engaging and smooth the whole experience was from start to finish.

Cons

I didn't have any negative or unfavorable experiences while using this platform.

“fantastic candidate connections

Pros

Connecting with candidates was easy for me and I also found it easy to follow Salesforce moderators while managing booth activities with my team.

Cons

One thing that was frustrating was having to switch to private browsing mode just to get the audio and video working properly. I also didn't enjoy having to reload everything each time I entered a private chat with a candidate.

“better group meetings overall

Pros

Compared with Zoom, I personally feel this works better for real group interaction, especially when it comes to seeing participants, messaging privately and managing more structured collaboration during meetings.

Cons

I expected the software to be more collaborative and to offer stronger participant-to-participant connectivity than the other well-known virtual conferencing tools.

“clean design and useful events

Pros

From my perspective, the platform is easy to navigate and I like how it keeps the layout clean while still giving access to essential event features.

Cons

The pricing could be better and the tools could be made more accessible for users.

“networking and expo keep improving

Pros

Using it has felt very easy for me and I especially appreciate the regular feature updates along with the networking and expo tools.

Cons

One thing I'd still like to see is support for having more than 20 people visible on screen at the same time in session rooms, along with the option to record those sessions.

“reliable and user-friendly tool

Pros

In my experience, it felt dependable and easy to navigate and I could quickly find what I needed without any confusion.

Cons

What I didn't appreciate was that once it expired, I couldn't access the content anymore.

“valuable virtual networking connections

Pros

Virtual networking events have been really useful for me and I found it very easy to connect with people and share information during sessions.

Cons

The way information is exchanged could still be improved so everyone who's interested is able to receive it.

“simple conference room switching

Pros

Moving between rooms during a conference felt very smooth for me and I didn't experience any hassle while navigating sessions.

Cons

I honestly can't think of any downsides. It's an excellent product.