Access Granted Systems Reviews

“Support has been outstanding”

Pros

Customer service has been excellent. From my very first call, the team was quick to reach, responsive and genuinely pleasant to speak with.

Cons

A weekend-only membership option would be a nice addition although I've managed to work around that. I'd also love a way to tell which members have pictures and which ones don't.

“Adaptable Features”

Pros

Going into our second year with it, the experience has been really positive. The support team understood our concerns when we were new to the system and was just as helpful when we needed updates for the second season. Every community pool operates a little differently and AG provides plenty of options to fit the way each neighborhood runs things. I'd absolutely recommend this system.

Cons

Honestly, I can't really point to anything I dislike. The only challenge has been getting the lifeguards fully trained on the system but that falls on the pool company rather than our office.

“A strong alliance”

Pros

Three years after reaching out to partner with Access Granted Systems, we're still really happy we made that decision. We didn't know exactly what to expect at the beginning but it has worked out wonderfully for us.

Cons

My only real complaint is that there isn't a way to integrate it with our club management software, Jonas. That said, there are plenty of reports available that let us upload the data for fee billing purposes.

“smooth and effortless pass processing”

Pros

Out of all the systems we've tried, this has been the simplest one for both our residents and management when it comes to processing passes. We're definitely looking forward to continuing with Access Granted at our current properties and using it at future ones as well.

Cons

I really don't have any complaints about the system. As a first-time user, everything worked just as expected and the whole experience went without any issues.

“hassle-free way to distribute pool passes”

Pros

Access Granted Systems is the only pool pass software I use for our community association pools and it's been very convenient for property management while also being simple to work with.

Cons

At the moment, there isn't a way to stop additional guest passes from being mailed if a unit owner or resident adds another pool pass after their application has already been processed although I believe that feature is already being worked on.

“operations are less stressful”

Pros

Using Access Granted Systems has been a really positive experience overall. It has made pool season much more manageable especially when it comes to keeping track of pool passes and there are plenty of resources available whenever I have questions.

Cons

Can't think any complaints about Access Granted Systems. The platform is very user-friendly and I haven't run into any issues.

“Punctual support team”

Pros

Overall, my experience with Access Granted Systems has been very positive. Whenever I need assistance with something, I know I can contact their team and get the issue resolved within a reasonable amount of time.

Cons

Getting members uploaded into the system has been a frustrating process. I expected it to be easier than it actually is.

“makes resident permissions accessible”

Pros

Managing residents' access and requests was very easy and it works well on smartphones too.

Cons

The training felt a bit different from what we actually experienced while using it.

“keep pool access organized all season”

Pros

Using Access Granted Systems for our pool passes this year was a really positive experience and working with Adam was a pleasure. It helped the whole season run very smoothly.

Cons

One thing I'd still like to see is a running total of guest passes displayed on each user's card. At the moment, only admins are able to view that information.

“Enhanced security”

Pros

This has made a huge difference for our community. After putting their advanced access control solution in place, we've noticed a clear drop in unauthorized entry to our pool area. The system is very user-friendly and gives us real-time visibility and control which helps make sure only approved residents are using the amenities. The added peace of mind from knowing our facilities are protected has been incredibly valuable. On top of that, their customer service team has been responsive, informed and always willing to help with any questions or changes we've needed. We would absolutely recommend Access Granted Systems to any community that wants to improve security and better safeguard its shared spaces. Thanks to Access Granted, our residents can enjoy a safer and more pleasant environment.

Cons

I haven't run into any issues this season.