Alisson B.
Biotechnology, N/A employees
More than a year
“Easy cross-company checking”
Pros
Getting started with this software was simple and putting it into use didn't take much effort either. It's really helpful to have all the information about our equipment centralized in one place. Since we share our facilities with two other companies, the software has been especially useful for tracking equipment reservations and monitoring usage.
Cons
The integration with ELab journal still needs some debugging.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Khush Bakhat A.
Pharmaceuticals, N/A employees
Less than a year
“setting up the system is simple and quick”
Pros
One of the best parts of this software is how simple it is to use without feeling confusing. The options shown on the main page are clear which makes the system easy to understand.
Cons
Based on my experience, the options on the main page could be arranged in a more systematic way so users do not get confused after making a booking. The first time I used it, I had trouble figuring out how to edit things and change the booking setup.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Esmail D.
Research, N/A employees
Free Trial
“A mobile app is the only missing feature”
Pros
Everything in it feels clear to work with and simple to manage.
Cons
The only thing missing is a mobile app and it would be better if that were available.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
MOHD Sukor S.
Research, N/A employees
More than a year
“tracking approvals is easier with this setup”
Pros
Handling lab management feels much more convenient now especially for booking, approvals and keeping track of records.
Cons
There are still a few areas that could be better: 1. add a mobile app 2. automatically assign a trainer or provide that option when an untrained user makes a booking 3. include a one-click approval page option for booking requests
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Brandon H.
Research, N/A employees
Less than a year
“Managing a busy lab became much easier”
Pros
To have Clustermarket up and running was incredibly easy and it's been both essential and really helpful for managing a busy lab with lots of team members. It takes a lot of the hassle out of scheduling and makes the whole process feel much more manageable.
Cons
At the beginning, the way scheduling works and how reservation edits are handled can feel a little inflexible. That said, the learning curve is fairly light and once it clicks, everything becomes much more cohesive.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Michael M.
Consumer Goods, N/A employees
Less than 6 months
“setting up and moving around the system is fast”
Pros
The software is fast and moving around the interface feels effortless.
Cons
It includes more features than I actually need and that extra functionality can sometimes feel distracting.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Chantelle D.
Research, N/A employees
“Usability improvements continue with each update”
Pros
It's very easy to use and the new features being added keep making the platform even more user-friendly.
Cons
The biggest challenge has been getting our lab users fully on board with using it.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
9
Functionality
9
Alex S.
Research, N/A employees
Less than a year
“institutional policy configuration takes little time”
Pros
Setting up our institutional policies is really direct and the platform is very user-friendly overall.
Cons
Safari doesn't handle it very well although it works really well in other browsers.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
9
Induction B.
Higher Education, N/A employees
More than a year
“Booking calendar is well-designed”
Pros
Implementing this software was very quick and the technical support team was excellent in helping make that happen. Users have picked it up quickly because it feels uncomplicated and simple to navigate. Features like the booking calendar, maintenance announcements, reporting and both equipment and user setup are all thoughtfully designed. I'm especially excited about using the QR code functionality.
Cons
One limitation is that I have the same equipment entered multiple times across different Groups and the system does not let me assign one user to two Groups when that same equipment appears in both.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Josep G.
Research, N/A employees
More than a year
“Unified equipment and service bookings”
Pros
The biggest advantage is how versatile it is especially when handling bookings for a wide range of equipment and services in one place.
Cons
Customizing certain user groups can be a bit more complicated in some situations.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10