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Overview
Energy & Utilities Cloud helps energy and utility organizations manage service workflows, and industry data on a unified Salesforce-based platform with AI-driven tools. While its broad feature set may exceed the needs of smaller teams, it is reliable for mid-sized to large energy and utility providers handling complex operational requirements.
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Starting Price
Custom
Energy & Utilities Cloud Specifications
- Space Management And Planning
- Asset Lifecycle Management
- Maintenance Management
- Vendor Contract Management
What Is Energy & Utilities Cloud?
Energy & Utilities Cloud is a cloud-based software designed for energy and utility organizations using Salesforce CRM. The product provides prebuilt applications, data models, and automation to support sales, customer service, operations, and field activities across regulated and competitive markets. It includes tools for customer account management, order management, work and asset management, incident tracking, and clean energy program administration. The software helps utilities centralize data, improve productivity, and manage industry-specific processes on a single platform.
Energy & Utilities Cloud Pricing
The vendor offers four Energy & Utilities Cloud price plans:
- Energy & Utilities Cloud Service: $250/user/month
- Energy & Utilities Cloud Sales & Service: $300/user/month
- Energy & Utilities Cloud Agentforce 1 Service: $650/user/month
- Energy & Utilities Cloud Agentforce 1 Sales: $700/user/month
In addition to the subscription fee, organizations adopting Energy & Utilities Cloud should expect industry-standard implementation costs. Based on industry benchmarks, configuration and setup typically range from $5,000 to $15,000, training and onboarding from $3,000 to $10,000, and advanced integrations with billing, customer information systems, or field service tools may add $2,000 to $12,000.
Disclaimer: The pricing is subject to change.
Energy & Utilities Cloud Integrations
Who Is Energy & Utilities Cloud For?
Energy & Utilities Cloud serves a wide range of industries and sectors, including:
- Electric utilities
- Gas utilities
- Water utilities
- Retail energy providers
- Renewable energy companies
- Regulated utility operators
Is Energy & Utilities Cloud Right For You?
Energy & Utilities Cloud is ideal for energy and utility organizations that require a scalable, industry-specific CRM built on the Salesforce platform. It is designed to support complex customer operations, service management, and clean energy programs using a unified data model and automation. Organizations already using Salesforce, including partners and experts, Accenture, Deloitte, IBM, PwC, NTT Data, and Cloobees, further support implementation and optimization for evolving regulatory and operational needs.
Still doubtful if Energy & Utilities Cloud is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Energy & Utilities Cloud Features
AI-Powered Automation And Smart Contact Center
The platform helps scale service and boost productivity using AI-powered automation. Agents gain access to intuitive tools that provide full customer insight and actionable next steps. Digital self-service, AI-driven chat, and multi-channel experiences are unified to streamline operations and enhance response times.
Revenue Growth With Trusted Data And CPQ
This feature allows organizations to grow revenue by leveraging accurate data and strong customer relationships. Advanced Configure, Price, and Quote (CPQ) tools ensure precise order capture for both commodity and non-commodity products. Personalized engagement programs and order management tools further support sales and service efficiency.
Optimized Operations And Cost Management
Energy & Utilities Cloud software provides a comprehensive data model to build, deploy, and manage operations across competitive and regulated markets. Field service, work and asset management, and incident tracking are integrated to improve productivity. These tools help reduce operational costs while ensuring smooth, reliable service delivery.
Clean Energy Program Management
This feature helps organizations reach sustainability goals faster through structured clean energy programs. Customers can explore and apply for personalized energy savings initiatives via a centralized portal. Contractor portals and tailored advice further enhance engagement and program participation.
Pros And Cons of Energy & Utilities Cloud
Pros
Unified platform for operations and service
AI-powered automation boosts productivity
Centralized customer data for insights
Cons
Feature compatibility can vary across categories
Limited reporting options might restrict flexibility
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Frequently Asked Questions
What other apps does Energy & Utilities Cloud integrate with?
Information about third-party integrations has not been specified by the vendor.
What types of pricing plans does Energy & Utilities Cloud offer?
The vendor offers four Energy & Utilities Cloud pricing plans. Energy & Utilities Cloud Service is $250/user/month, Energy & Utilities Cloud Sales & Service is $300/user/month, Energy & Utilities Cloud Agentforce 1 Service at $650/user/month, and Energy & Utilities Cloud Agentforce 1 Sales at $700/user/month. Implementation costs are additional, typically $5,000–$15,000 for setup, $3,000–$10,000 for training, and $2,000–$12,000 for integrations with billing, CIS, or field service tools. Get a detailed Energy & Utilities Cloud cost breakdown tailored to your specific requirements.
Who are the typical users of Energy & Utilities Cloud?
Energy & Utilities Cloud features are used by organizations across industries and sectors, including retail energy providers, renewable energy companies, electric utilities, gas utilities, water utilities, and regulated utility operators.
What level of support does Energy & Utilities Cloud offer?
Energy & Utilities Cloud offers support through contact form, phone, email and live chat.
What language does Energy & Utilities Cloud support?
Energy & Utilities Cloud primarily supports English, Spanish, Portuguese, French, German, Italian, Dutch, Swedish, Japanese, Simplified Chinese, Traditional Chinese, Korean, and Thai languages.
Does Energy & Utilities Cloud have a mobile app?
Yes, Energy & Utilities Cloud offers a dedicated mobile app.
Does Energy & Utilities Cloud offer an API?
Yes, Energy & Utilities Cloud offers an API.