Eptura Workplace Reviews

Pros

Getting started took very little time but the pricing was really competitive and the software worked wonderfully overall.

Cons

At certain points, switching between my profile and the event page was a bit confusing to navigate.

Pros

For an event booking software it turned out to be exactly what I needed. It's user-friendly, reasonably priced and keeps everything neatly organized in one place, from contracts to event records. The layout is clear cut so I can get to what I need fast without any hassle. It has saved me a lot of time when handling bookings and documents.

Cons

More attention to the visual design would help and extending compatibility to include additional software and external applications would be a welcome improvement.

Pros

Maneuvering around feels easy and it gives users plenty of flexibility in how much information they can enter for each event. The software performs reliably, includes a wide range of reporting tools and is priced very reasonably.

Cons

Sometimes, the photo quality can come through at a fairly low resolution. Sending information to clients from within the program also isn't always the easiest process.

Pros

Keeping all my parties in one place has made staying organized much easier. The platform is simple to work with and whenever I needed assistance, help was there right away. The support responded quickly every time and usually had exactly the information I needed sometimes even sending a video which was really helpful.

Cons

Filling in all the template information took quite a bit of time at the beginning but it ended up being worth the effort once everything was set up.

Pros

Whenever I need help, the video tutorials are there and any questions I send over get answered very quickly. The customer service has honestly been some of the best I've ever experienced.

Cons

Visually, it does come across a little old-fashioned even though that doesn't affect how the software works. It might be more appealing to users if the design felt a bit more modern.

Pros

Being able to reserve multiple rooms for one event, having a wide range of event status options and the smooth connection with Google Calendar have made managing our events much more organized and efficient.

Cons

Occasional slow loading can interrupt our workflow at times, leading to small delays and minor inconveniences.

Pros

Having everything in a cloud-based system has been a huge plus especially with the public-facing calendar views, detailed tracking throughout the entire booking lifecycle and customizable templates and forms for proposals, contracts, images and all kinds of attachments. The setup and customization process was supported incredibly well and they even built special functionality to match our specific needs. The team truly backs this product, responds to questions as quickly as possible and worked with us directly at all hours whenever something came up. They genuinely went above and beyond to make the system work perfectly for us.

Cons

The biggest limitation for us was the lack of stronger password protection on the client portal which caused our IT security team to restrict how much we could use that part of the system. Aside from that though, every feature that felt missing or insufficient for our needs ended up being added to the platform which was honestly amazing. Our staff is definitely going through a learning curve but since they had never used booking software before, that was expected and overall it still feels less complicated than many of the competing systems we looked at.

Pros

Adding the event request drop-down to our website has been incredibly helpful. The payment process has been excellent as well and we've never had any issues with it.

Cons

Truly speaking, I've yet to face a single downside. If any malfunction or error occurs, their team is quick to resolve it and the customer service they deliver is exceptional.

Pros

Starting up with it is very simple and the customer service team responds quickly whenever needed.

Cons

Once in a while, performance lags slightly yet that stands as the one and only complaint I have.

Pros

From organizing event leads and calendars to handling payments, contracts and invoices, this program keeps everything in one place and makes the whole process feel effortless. EBE is incredibly user friendly and getting the system set up was simple right from the start. Their support team has been outstanding as well, with very fast response times whenever I reach out. There have even been times when I emailed a question and they replied with a video tutorial specifically answering it. I really can't say enough positive things about EBE.

Cons

In all honesty, the software gives me absolutely no reason to complain.

Pros

Running a wedding venue means juggling a lot every day and this software covers so many of the things my business needs. The tools I rely on most are the e-signature feature, payment/accounting functions, plus the automatic receipts and reminders that go out to clients and couples. Event Booking Engines has elevated how professional we look and it really makes an impression on both current and potential clients when we send a proposal, include custom uploaded documents, add client photos or showcase our logo and venue images. On top of that, the customer service has been unbelievably fast and detailed whenever I've needed support. The team has even collaborated directly with our web design team on widgets and technical guidance, as well as with our SEO manager for more specialized requests. I'm coming up on two years with this subscription and honestly, I see Event Booking Engines as almost like having a part-time employee. Since weddings are all about long-term commitments, I expect to stay "engaged" with this company for as long as we're in business.

Cons

Finding client and event notes quickly by just looking at the screen is something I consistently have trouble with.

Pros

User and budget friendly and getting started hasn't been a hassle for us at all and we haven't needed an internal IT team to keep things running. The training has been very helpful and the customer service has been excellent throughout.

Cons

There are still a few user-side issues that need to be ironed out but our representative has been receptive to the feedback and suggestions we've shared.

Pros

After long periods of use, this product has kept performing extremely well without causing any issues. The company's support has been outstanding too, truly among the best help I've ever received.

Cons

Given how dependable it has been and how hassle-free it is to use, I honestly can't point to any real downsides.

Pros

It was an obvious choice for us. We used to spend hours adjusting our HVAC systems just to keep everything running properly and now the whole process is automated and connected directly to our backend church management system through Planning Center Online.

Cons

Frankly, none. Every experience we've had with this company and their software has been absolutely fantastic.

Pros

One platform that connects with all of our scheduling systems and lets us manage multiple DDC systems in a single place has made a huge difference in keeping everything aligned and organized.

Cons

Would be even more useful if it came with built-in real-time analytics, such as cost savings, run times and other similar performance metrics.

Pros

Onboarding with Eptura Workplace was extremely easy and not a problem at all and using it day to day has been just as simple. It also integrates with several calendar providers and pulls those schedules directly into the room controllers.

Cons

Up to this point, I really haven't come across any meaningful downsides with the software.

Pros

Right from the start, the customer support has been consistently strong responses come quickly and the guidance has actually been useful. The trial period gave us an informative picture of the kind of savings we can expect once the full implementation is in place. Onboarding also went better than expected, it wasn't a frustrating process at all and we were able to keep things moving without any issues.

Cons

Being limited to just one entry in the BACnet BBMD table creates a mismatch for our university's needs, given our reliance on multiple network subnets. In retrospect, I wish I had begun using it at an earlier stage.

Pros

Without a doubt, the best part of this product has been the support from Streamside Solutions. That has honestly been the strongest piece of the entire setup.

Cons

Starting from the ground up took a lot of work since several campus departments had to be involved and we even needed to set up a new server to host the software, along with a number of other steps. The good news is that once all of that initial work is finished, rolling the system out to additional buildings should be much simpler.

Pros

Less than two months in, E2H has already made a strong impression on us especially because of how quickly the support team responds. Every issue we've run into has been tied to BAS or 25Live and each time E2H staff followed up within an hour of us getting the alert. The platform itself is easy to use and clearly feels thoughtfully built. Before this, our student center team had to manually create maintenance events in 25Live just to keep a room from being booked. E2H gives us much more flexibility by letting us set keywords so that when maintenance is detected, those spaces are automatically avoided in scheduling. It also works with an optimal start through our BAS configuration while still allowing us to add or modify runtime directly in the E2H software. All in all, this has easily been one of the best-supported products we've worked with in years.

Cons

Only issues we've come across have been related to BAS or our scheduling software, not E2H itself. Even then, E2H has given us more than enough flexibility to work around those problems.

Pros

This software has been very simple and it's comforting to have a backup option available in case anything ever goes wrong and we need to switch over to saved data. Their support team has also been excellent every time we've reached out for help. Another thing I've appreciated is how quickly updates and improvements were released after we pointed out areas that could be better.

Cons

Speaking for myself, I've got zero issues with the software.