Eptura Reviews

Pros

After more than 10 years of using this software, I'm still happy with what it can do. I recently moved from Classic to Lightning and overall I really value the software and its capabilities.

Cons

Getting in touch with an actual person is almost impossible. Our setup contact would sometimes take days or even weeks to respond. We're also still dealing with Manager Plus accounts payable issues that have dragged on for over six months and our original renewal quote was not honored, leaving a $225 difference.

Pros

Once we were finally able to stop juggling both the Classic version and the newer version at the same time, the system was fairly simple to learn.

Cons

Customers struggle to make sense of the work orders and invoices which has been a major source of frustration. The odometer reading and repair concerns won't display on the invoice at all, forcing me to print both documents together just to provide complete information which feels completely absurd. The work order layout is another annoyance, each concern ought to have its own dedicated block containing all associated details, notes, parts and attachments in one place. Instead, everything stays collapsed, requiring clicks into every individual task just to review what was performed. Parts management presents its own headaches, you can only attach a part to a single task. So if I need 10 bolts for the exhaust and 4 more near the engine, I cannot list that same part multiple times on the order or invoice without endless duplication. A smarter approach would be for the system to simply warn about duplicate part entries rather than blocking them outright. Retrieving historical work orders is inefficient as well and I'm constantly juggling 10 separate browser tabs just to navigate between sections. Additionally, whenever notes get attached to parts, assets or anything outside a work order, there really should be a visible alert or flag, otherwise, nobody would ever know to go looking for that information.

Pros

Organizing your assets through this tool feels relaxed and well within reach.

Cons

Mastering the finer points and deeper functionality of the application is definitely not a quick process.

Pros

Tracking assets dispersed across numerous facilities has become exceptionally practical with this solution. The PO module supports our efforts to oversee component pricing and preserve exact stock levels. In addition, leveraging the mobile app to handle every fueling entry has resulted in far greater accuracy and currency for our distance and gas usage records.

Cons

Reporting is probably the most frustrating part of ManagerPlus. It stores a lot of valuable information but getting that data into the different reports we need is difficult. The standard report feature is user friendly but it does not always include all the information we need. The BI tool is especially tough to use and navigate and trying to get support from ManagerPlus for it has been nearly impossible.

Pros

Initially the product goes smoothly without any hassle and day-to-day operation proves very uncomplicated after full deployment.

Cons

Annoying part could be that it is very time consuming and can take longer that whatever you had in mind.