Eptura Reviews

Pros

The work order side of Asset is easy to use, speeds up task assignment and the status column makes it helpful to keep track of progress.

Cons

Being unable to erase particular items is a constant annoyance and the tool comes across as fleet-centric rather than facility-centric which reduces its usefulness for that sector. While you can track repairs and service on vehicles, there's no equivalent functionality for HVAC equipment.

Pros

Having Eptura Asset as a single place for work orders, preventive maintenance, inspections, assets, documentation and follow-up has been really valuable for our team. It has made our Facilities processes more consistent and given us better visibility into who owns each task, what is still pending and where more follow-up is required. I also appreciate how adaptable the system is since it can support different asset types and workflows as our facilities operations continue to expand.

Cons

Keeping the system accurate and useful takes a fairly high level of administrative effort. A lot of the workflows, fields and reporting options are not easy to navigate so our team has needed to build detailed internal procedures and workarounds to manage it well. Reporting has been more challenging than I would expect from an asset management platform and pulling complete, usable information often requires extra cleanup. Parts of the interface also feel a bit outdated and the modules do not always seem fully connected.

Pros

From my perspective, the explanation of the various tiers was very useful. I joined a little late logging in so I'm curious if a recording is available.

Cons

Details were presented quite quickly making it difficult to keep up with each point. I sometimes found myself still processing one part while the next was already being explained, so some of the content was easy to miss.

Pros

It gives us one place to track assets, work orders and preventive maintenance and it has helped our team do a better job managing both work orders and assets.

Cons

Working with the platform has been frustrating because it is not very user friendly or simple to understand. People need a lot of training and continued hands-on attention before they can really understand how to use and navigate Eptura properly. If the small group on our team that knows the system were to leave, the rest of us would be completely lost. We are facilities professionals, not developers and highly technical systems are not usually a strength for many people in this industry. On top of that, the product feels like it was built more with fleet management and logistics in mind so it does not adapt especially well to the workflows and day-to-day operational needs of companies in other industries. From implementation through today, we have often been told, "The system can't do that," whenever we ask about processes or suggest workflows that fit our business better. That has been especially disappointing because the software was sold to us as "fully customizable." While some fields can be adjusted, the actual workflows are mostly fixed which seriously limits flexibility. The feature request process has also been disappointing. It feels like requests disappear into a black hole, with very little visibility, communication or proof that customer feedback is being reviewed or acted on. We have also dealt with frequent bugs and user interface problems. It is very common to have to refresh pages, log out and back in or repeat steps just to make the system work and that hurts productivity while adding a lot of unnecessary frustration.

Pros

Asset is a user friendly program that's not annoying to navigate and the page layout is organized in a way that makes the workflow feel natural and efficient.

Cons

Major drawback for me is having to apply the same maintenance schedule separately to each asset. Competing platforms allow you to build a single plan and attach many assets to it at once which saves a lot of time

Pros

Beginners find the interface exceptionally approachable, while the surrounding ecosystem stays lean but remains functional for operations teams. Multi-user access runs smoothly in real time and information propagates across the team with little delay. The hierarchy scheme itself proves to be exceptionally well designed

Cons

At times, newly added assets coming in through the import list show red fields during review. It would help to have some kind of override option that could automatically assign a category to the list instead of needing to reach out to an administrator every time.

Pros

Tools are very detailed which makes it possible to drill down into assets and keep a close eye on everything happening with them.

Cons

Getting familiar with the system was a little difficult at first. Moving from Hippo CMMS to Eptura was a challenging transition, with some confusion along the way and the process took longer than expected.

Pros

Maneuvering around the system is very manageable and the online help resources are a big plus. Overall, the program is simple to use and easy to understand.

Cons

Generating PMs that repeat on a cycle has given me trouble, specifically the need to constantly reset the percentage to trigger a work order. Nevertheless, the submission side of the application is excellent and placing an order via QR code scanning is very uncomplicated.

Pros

Eptura Asset has been a really strong communication tool for sharing updates across the company and helping keep everyone aligned.

Cons

Transitioning from Hippo to Eptura was no easy feat initially. There were many work orders that needed reviewing and adjusting and it took a good long while until all of it was finally resolved.

Pros

Navigating eptura feels very clear-cut and the system is user friendly overall. I handle all of my work in Eptura Asset and genuinely enjoy the full range of features the program offers.

Cons

Not having the option to change due dates while setting up work orders is still a sore spot. In the classic system, I had the freedom to edit every order's due date without restriction. Because I generate many work orders each day, that level of flexibility is critically important to how I operate.

Pros

Moving through the application is reasonably uncomplicated on the whole. My personal rating would fall at about 3.5 stars out of five.

Cons

People talk up the Lightning version as being highly usable but it's really not. At most, it reads as a half-baked beta offering and that characterization has held true year after year.

Pros

Being able to keep tabs on assets accurately, manage work orders and stay on top of communication through the portal has been really valuable.

Cons

We are not using the inventory tracking feature at this point, simply because we have not reached a stage where we need it yet.

Pros

One helpful part is being able to clearly view the different teams within the space.

Cons

Unfortunately, I've run into double bookings, too many manual processes and data that gets skewed. The site and the Insights module also haven't felt reliable and it's still unclear who is responsible for deactivated profiles.

Pros

With its hassle-free design and lack of intricacy, this software gets positive reactions from our clients who seem to truly appreciate it.

Cons

It does leave out a few tracking features, like keeping records of people's certifications.

Pros

Installation and launch are uncomplicated tasks and the overall screen design has a high-quality finish to it.

Cons

Key capabilities are absent, including lot number tracking, multi-location support, barcode scanning and full traceability. Every time these needs get raised with support, the only response is that the system simply doesn't include them.

Pros

Across all our sites, this has tightened asset management and helped cut downtime. Everyone in the company can see asset performance, utilization rates, work orders and their status from a single portal which makes coordination much better. Our site managers rely on it to monitor costs, plan budgets and decide where we should save versus where it makes sense to invest. It has also supported our sustainability goals as a company. On top of that, we can pull the data we need and run reports that help us make decisions backed by strong numbers.

Cons

Definitely a training curve to getting teams comfortable and fully up to speed. That said, once you invest the time and effort, the payoff starts to show and the more you put into using it properly, the more value you get back from it.

Pros

Having everything in one place has been a big win for us. We don't have to jump between different platforms just to find the information we need. We use it for asset management, inventory tracking, vendor management and submitting work requests and it really cuts down on a lot of the time-consuming admin work.

Cons

There's a bit of a learning curve at the beginning but once you understand how it works, it becomes extremely valuable for the company.

Pros

Access to this mobile tool makes tackling just about any assignment much easier.

Cons

Everything I need is already included in ManagerPlus so I don't really have any complaints.

Pros

Overall, Manager Plus works well in a lot of ways. There are useful features in it but some still need to be added and certain parts of the system could definitely be made more user friendly.

Cons

Customers find the work orders and invoices difficult to interpret and that's been extremely irritating. I cannot get the odometer figure or the repair concerns to appear on the invoice so my workaround is printing both the work order and the invoice together to capture everything which is just silly. The layout of work orders is also poorly designed. Each specific concern should have its own dedicated panel pulling together all relevant data, technician notes, part listings and supporting files. Instead, everything is minimized, forcing you to drill into each task or concern just to confirm the completed work. Parts handling adds another layer of difficulty, a part can only be assigned to one task. So if I need 10 bolts for the exhaust and 4 more for the engine zone, I can't enter that same part more than once on the order without generating duplicate entries repeatedly. A more logical approach would be for the software to simply flag duplicate part entries rather than denying them entirely. Reviewing previous work orders is also unnecessarily slow and I constantly have 10 separate tabs open just to move between modules. Plus, whenever notes are added to parts, assets or anywhere outside a work order, there absolutely should be an alert or indicator signaling that additional info exists, otherwise, nobody will know to look for it.

Pros

It does offer a slight improvement over managing everything in a basic Excel spreadsheet.

Cons

The way lists could be organized across categories, types, fields and similar groupings felt very limited and creating reports was frustrating for an average user.