EZFacility Reviews

Pros

The sales experience was excellent. They were very confident about being able to handle everything we asked for and the onboarding training itself was fairly great.

Cons

Once we got into the actual platform, it didn't really line up with what we were promised during the sales process. We ended up relying on a lot of workarounds and constantly trying to force something that just wasn't a natural fit. We reached out to EzFacility many times and the customer support was really disappointing. The worst part was connecting it to our website because the scheduling flow was a mess. Users had to choose a plan, program or product and pay first and only after completing payment could they pick a date and time.

Pros

Been using it for about a decade, I can say the layout is fairly simple and entering data into each membership is simple enough. It also gives you some flexibility when you need to make changes to memberships.

Cons

The biggest frustration was that everything felt a la carte. Even after being a customer for more than 10 years, the pricing kept going up and although they would sometimes make adjustments, I had to contact them every single year to discuss it. They charge extra for just about everything which was especially hard on a small basic facility like ours. We needed to integrate the door system on top of an already high monthly bill for the limited features we were actually using and there was no real way to make the cost work. On top of that, they wanted to charge an additional $200 per month just to use Authorize.net instead of their own payment processor which is a big reason we decided to leave. They also tried to charge me $500 to transfer my client data into another software.

Pros

There's a broad range of services available on the platform which makes it really useful for handling different needs in one place.

Cons

An issue came up when trying to update the stored financial information. Switching member details from direct debit payments to card payments using the 16-digit card number wasn't so easy. Other options were available but they came with extra costs.

Pros

After more than 10 years of using EZ Facility, it has consistently worked well for managing our schedules and handling invoices for our hirers.

Cons

At this point, I'm very satisfied with the service and there isn't anything I'd want to change.

Pros

Getting around EZ is very easy and after spending a little time learning the system, it becomes simple to handle whatever you need to do. It's also incredibly reliable and has never let me down. I occasionally run into problems with my online coaching app or even my banking app when they're down for maintenance or having issues but that has never happened with EZ.

Cons

Honestly, I can't think of anything I dislike about EZ. It covers everything we need it to do.

Pros

Scheduling is not a problem, the reporting tools are very dependable and the customer service has been excellent.

Cons

For me, the software is pricey and there never seem to be enough resources available for scheduling needs.

Pros

Honestly, I can't think of a single positive. They present themselves as a long-established company with "cutting edge" software but after I was told certain things and had already paid, I realized a lot of it simply wasn't true.

Cons

This was an incredibly frustrating experience. They market themselves as a long-running company with "cutting edge" software but once I paid, it became obvious that many of the things I had been told were inaccurate. If you want an email notification when someone submits a form, you have to put in a special ticket request. Need a dropdown menu with multiple selections? Not happening, they do not offer it and apparently cannot provide it on their supposedly advanced platform. The worst part by far was finding out only after I paid that their forms do not work on cell phones. In 2024, they are selling a product that is not mobile compatible which is just unbelievable. I gave them multiple chances because I wanted it to work but eventually there comes a point where you have to stop wasting money and move on.

Pros

Ezfacility feels logical, quick and user-friendly to work with.

Cons

It can be a bit complicated for people who are just getting started.

Pros

Handling events with Ezfacility has been incredibly helpful and the platform is very simple to use.

Cons

Payment methods are somewhat limited and the cost is on the higher side.

Pros

Managing bookings and handling online payments has been really amazing for us.

Cons

There are several applications included that we never actually use. It would make more sense to offer a smaller, lower-cost package for small operations like ours.