Fiix CMMS Reviews

Pros

Reporting is a clear standout feature of this system. The Reports module is highly capable and the asset tree is laid out to allow deep dives into sub-assembly levels without any hassle. Logging work orders and work requests is also trouble-free and quick to complete.

Cons

On the downside, setting up Pass/Fail PMs is frustrating because creating inspection tasks is extremely manual and takes a lot of time. The only quick workaround is to use the API tool. Another issue is that asset inventory items have their history tied to the storehouse location rather than the item SKU which means you can't remove an item from a location once any history exists. Inventory and equipment assets also share the same table and that creates additional problems, including UI issues when viewing the Asset or Parts and Supplies forms. The part that bothered me most though, is that the development team doesn't really support customer needs even when you're willing to pay for help. Instead, they just point people to the Fiixers social media site which is honestly hard to believe.

Pros

Honestly, nothing in this software felt useful to us. We've come across other services that are far less expensive and still do a much better job.

Cons

Entering data takes far too long and the process requires a lot of information that never ends up being used again.

Pros

With its advanced features, Fiix makes maintenance optimization feel very effortless and efficient.

Cons

The management panel could still be made more user-friendly.

Pros

After two years of using the software, we've ended up with a solution that works well for us and the support team has been outstanding the whole time.

Cons

Dealing with the CMMS portion is still a struggle and as with any CMMS software, moving through tasks often feels slow and wearisome.

Pros

One of the best parts has been the people, a really friendly group to work and interact with. The application itself is also very sturdy and once the configuration logic clicks, setting it up is pretty simple.

Cons

I'd still love to see more flexibility when managing fields across the different screens. The localization, custom field options and ability to rearrange fields are all useful but some capabilities still feel a bit limited.

Pros

Being able to run it across different devices was a big advantage. We could use the application on phones, tablets and PCs without any trouble.

Cons

One thing it was missing was visibility into who a work order was assigned to, along with order time stamps and comments.

Pros

Having Fiix in place has made a big difference for our team especially for the mechanics. Since they are not particularly tech-savvy, it helps a lot that the system is uncomplicated and doesn't require a bunch of clicks just to open a work order, update it and close it out. That simplicity has been a huge benefit for us. We also no longer have to rely on pen and paper or dig through old work orders manually. With all of our maintenance records kept in one accessible place, our overall speed and efficiency have improved significantly.

Cons

Fiix still has some catching up to do when it comes to reporting and charting functionality. Certain standard chart views are unavailable, for instance, viewing assets broken down by location and the process for generating such charts on my own is far from user-friendly.

Pros

Using it feels simple and I appreciate that it brings together multiple modules for collecting data which helps create a more complete overall picture.

Cons

Reporting has been the weakest part for me. The reports often don't pull in all of the data and I may need to learn more about the analytics side to see whether that helps improve the issue.

Pros

Consolidating all my work responsibilities in one place has helped me stay on top of every order more productively. Having everything merged on a single platform further cuts back on task development time making a clear difference in my daily responsibilities. I'm very content overall especially as the platform has repeatedly proven to keep data highly secure.

Cons

I really don't have any complaints, as it has consistently lived up to expectations.

Pros

Everything feels very logical to use and I don't have to enter information into a million different boxes.

Cons

At this point, I haven't come across anything I dislike.

Pros

Keeping up with everything at work is much more manageable with this software since it helps me stay on top of all the tasks I need to handle. It's also really convenient that I can use the mobile app to add new tasks and close them out right from my phone.

Cons

Nothing comes to mind that I dislike. Once you get familiar with it, everything feels clear and second-nature.

Pros

Between the CMMS tools and the overall setup, Fiix makes maintenance planning, reporting and tracking really easy. It covers the features I need well and works reliably.

Cons

Everything in Fiix has been working properly for me and I haven't run into any issues with the features.

Pros

From day one, the software has been very simple and easy to use and the mobile access is really helpful for team members who need to stay connected on the go. The reporting and analytics features are reliable and make asset tracking much more manageable. It also integrates well with other software which adds a lot of value and the regular updates and new features show that the product is continually improving.

Cons

Pricing is slightly on the expensive side and a few features could use better filtering options.

Pros

Moving through the system is uncomplicated especially when handling PM creation, work order generation and work order delegation.

Cons

Setting up reports and working with them is difficult and a lot of the reports end up being inaccurate.

Pros

Fiix has become a key part of how we handle maintenance. The interface is user-friendly and the layout feels clear right away. Scheduling and tracking maintenance tasks is easy which helps us keep equipment dependable and cut down on downtime.

Cons

Adding more sophisticated analytics and greater reporting customization would take it to the next level, as those enhancements would provide a clearer view of total maintenance effectiveness.

Pros

Managing company tools and accounting has become much more practical with this software. It also does a stable job supporting asset tracking, building maintenance and equipment upkeep.

Cons

Not a single complaint comes to mind regarding this application. It has proven to be consistent, effective and well-aligned with its objectives and I would readily recommend it to peers.

Pros

At the end of the day, it does what it's supposed to for the most part so you basically get what you pay for.

Cons

What bothers me most is the one-year commitment coupled with their ability to shift terms unexpectedly and without clear disclosure. Contacting anyone by phone is nearly hopeless unless it's a sales outreach and customer care is extremely insufficient. They suggest license adjustments are possible but cutting back means a long wait until the next annual period. Exiting the contract is also troublesome, with the notice period extended to 90 days prior to renewal from the earlier 60 days.

Pros

Getting everything organized is pretty simple with this software and that's what I value most. It's simple to use yet it still offers all the functionality I need. In just a few clicks, I can efficiently manage and organize all of my assets and inventory.

Cons

It's not a major problem but I'd really appreciate simpler integration with the other tools and systems we use at my company.