Impak Reviews

Pros

Recent updates have really expanded what this program can do and it still feels like we've only begun to tap into all of its capabilities.

Cons

Our Building Managers did need a bit more time to get comfortable navigating the tasks and entries when making updates or adding comments.

Pros

Using it has not been a hassle at all and the reporting tools are really useful. It also does a great job with tracking which helps keep everything organized.

Cons

One area that could be improved is reassigning technicians on work orders since that process can be a bit inconvenient.

Pros

Every category needed for managing real estate is covered so the system feels complete and well suited to the job.

Cons

Creating work requests and closing work orders takes too many clicks. It would also be better to choose how many fields need to be completed and having a drag-and-drop option for moving files would make the process much more convenient.

Pros

Its simplicity is the biggest advantage for me. It can be an incredibly powerful tool for building management teams, while still being very easy to put in place. I also appreciate how customizable it is since it adapts to what we need instead of forcing us to work around their strict system.

Cons

I'd just like to see more reporting options available.

Pros

Getting around the software is not hard at all, they keep adding new modules without charging extra and the mobile technology is a real plus.

Cons

I really haven't come across any downsides. The first version of the mobile app wasn't all that strong but that has since been fixed.