Impak
Last Updated
Overview
Impak is a cloud-based facility management platform that streamlines property operations, automate maintenance, and enhances tenant satisfaction. Its extensive capabilities may initially overwhelm new users, but it offers powerful modules for work orders, inspections, and reporting. The platform delivers robust functionality and responsive support.
Impak Specifications
- Maintenance Management
- Vendor Contract Management
- Reporting And Analytics Dashboards
- Real Estate And Lease Management
What Is Impak?
Impak is a cloud-based facility management software offering a suite of fully integrated programs. It allows property managers to automate work orders, track inspections with photos, and manage preventive maintenance efficiently. The platform’s intuitive interface minimizes training time and simplifies day-to-day operations. Managers can generate detailed reports, monitor technician performance, and ensure compliance with maintenance schedules. With its comprehensive tools, Impak helps teams improve operational efficiency, tenant satisfaction, and overall property performance.
Impak Pricing
The pricing of Impak, $5.00 (flat rate) according to industry benchmarks for similar facility managment solutions. This range is intended for general budgeting purposes, as actual costs can differ based on the number of users, chosen language modules, and specific implementation needs.
In addition to the base subscription costs, organizations should account for the following expenses:
- Implementation: $1,000 –$25,000 for SMBs; $25,000 –$60,000+ for complex deployments
Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.
Impak Integrations
Who Is Impak For?
Impak is designed for a range of facility management professionals seeking efficient, scalable solutions.
- Property managers
- Facility engineers
- Technicians
- Vendors
- Tenants
- Building owners
- Is Impak Right For You?
Struggling with scattered maintenance tasks and tenant requests? Impak brings all aspects of property management into a unified, cloud-based platform, automating work orders, inspections, and preventive maintenance for greater efficiency. Its robust reporting and mobile tenant portal drive better communication and operational transparency. The platform employs industry-standard security measures, including SSL technology and advanced firewalls, to safeguard your data. It’s ideal for property managers, engineers, and building owners seeking a reliable, all-in-one facility management solution.
Still doubtful if Impak software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Impak Features
Comprehensive Work Order Management
Impak centralizes tenant service requests, preventive maintenance, and inspection work orders in one intuitive system. Property managers can quickly receive, monitor, and resolve requests, ensuring timely service and clear communication between tenants and staff.
Automated Preventive Maintenance
The platform fully automates preventive maintenance scheduling for critical equipment. Customizable job plans and frequencies help teams avoid costly repairs, maximize equipment lifespan, and ensure regulatory compliance.
Mobile Tenant Portal
Impak’s mobile portal allows tenants to submit service requests, review status updates, and reserve conference rooms directly from their smartphones or tablets, improving accessibility and tenant engagement.
Vendor And Contract Management
Easily track third-party service providers, store digital contracts, and receive alerts for expiring agreements. This ensures continuity of service and simplifies vendor oversight for property managers.
Comprehensive Reporting And Analytics
Impak automatically categorizes work orders and generates detailed reports on open requests, completion rates, technician productivity, and more. These insights help management optimize operations and demonstrate performance to stakeholders.
Pros And Cons of Impak
Pros
Covers all categories required for real estate management
Ease of use with mobile technology and expanding modules
User-friendly interface for tenants entering and monitoring requests
Sends mass communications to tenants quickly and easily
Houses all property management data in one platform
Cons
Too many clicks when making work requests
Drag-and-drop file uploads not supported in platform
Some useful features discovered later than expected
Impak Reviews
Total 5 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Real Estate, N/A employees
More than a year
“Tracking made simple”
Pros
Using it has not been a hassle at all and the reporting tools are really useful. It also does a great job with tracking which helps keep everything organized.
Cons
One area that could be improved is reassigning technicians on work orders since that process can be a bit inconvenient.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Real Estate, N/A employees
More than a year
“I really love this app”
Pros
Recent updates have really expanded what this program can do and it still feels like we've only begun to tap into all of its capabilities.
Cons
Our Building Managers did need a bit more time to get comfortable navigating the tasks and entries when making updates or adding comments.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Facilities Services, N/A employees
More than a year
“a great real estate toolkit”
Pros
Every category needed for managing real estate is covered so the system feels complete and well suited to the job.
Cons
Creating work requests and closing work orders takes too many clicks. It would also be better to choose how many fields need to be completed and having a drag-and-drop option for moving files would make the process much more convenient.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Frequently Asked Questions
Who are the typical users of Impak?
Typical users include property managers, facility engineers, technicians, vendors, tenants, and building owners across commercial real estate portfolios.
What level of support does Impak offer?
Impak provides free, unlimited support and training via phone, email, and online requests. Live support is available Monday through Friday during business hours.
Does Impak have a mobile app?
Yes, Impak offers a mobile app for both Android and iOS, allowing tenants and technicians to manage service requests, upload documents, and track work orders on the go.
What languages does Impak support?
Impak supports English as its primary language for both the web platform and mobile applications.
What types of pricing plans does Impak offer?
Impak offers a single plan with all features included for a fixed monthly fee. Official pricing requires contacting the vendor for a quote, but review platforms report a starting price of $5.00 flat rate.
Does Impak offer an API?
Yes, Impak provides a secure API that allows integration with external web applications, enabling connections with accounting systems, asset management, and custom dashboards.
What other apps does Impak integrate with?
No official integrations information was found on the vendor's website at the time of writing.