LobbyGuard Reviews

Pros

Getting started with this product is effortless and it's very user-friendly overall.

Cons

On the downside, the printer jams often. Checking in large groups of visitors takes too much time and the visitor sign-in process feels unnecessarily slow.

Pros

LobbyGuard was very effective at accurately logging each visitor's details especially with the requirement for a valid ID during check-in.

Cons

One of LobbyGuard's strongest features was the way it could look into visitor information and compare it against possible watchlists. That said, this wasn't something we truly needed so we never ended up using that feature to its full extent.

Pros

This really convenient to use, with processes made simpler.

Cons

Nothing about the platform gives me reason to distrust it.

Pros

Using it is simple and customer service has been great.

Cons

I'm not aware of anything that concerns me.

Pros

It delivers what was promised and has made our check in process much more efficient. We also have a more secure environment as a result.

Cons

Sales support has been lacking. It feels like they forget about you after you buy the product.

Pros

We can use the system to screen visitors who shouldn't be admitted to our buildings which is very helpful.

Cons

We can't remotely access our kiosks to resolve issues ourselves even when we know how to fix them.

Pros

Tracks when people arrive at the plant and going online to check the list isn't difficult..

Cons

Getting it configured to work with our AD was a little tricky at first and there's no option for multiple days.

Pros

Moving from a handwritten daily access book to the software is very simple.

Cons

More options to customize daily visitor log reports would be helpful, such as adding a Company Name field. Being able to create your own columns and choose what appears in the report would also be useful.

Pros

Visitors find the software easy to use and we can configure workflows around our needs. Since every facility is different, I've been able to customize some of our prompts.

Cons

After updates, our workflows almost always run into glitches. We've seen computers fail to recognize barcodes that were already registered, badges fail to print and large batches of badges print unexpectedly.

Pros

Basic functions are user friendly and most people seem to understand how to use them.

Cons

Customer support seems a bit unreliable and connectivity issues also appear to be a problem.

Pros

Support is excellent. They usually respond within about an hour and resolve issues quickly. Their team clearly knows what they're doing. The kiosk interface is very user friendly though the administration interface is only average at best.

Cons

The app runs quickly but the FrontDesk Web Application takes an extremely long time to start. Fortunately, after opening it once during the day, later startups are very quick.