Lobbytrack Reviews

Pros

LobbyTrack fits really well into the day-to-day routine at a school. It handles visitor check-ins, morning tardy tracking and early dismissals or student pickups without creating extra hassle. The email and text alerts are especially helpful when parents need fast updates. On hectic days, like the start of school, after school events, or during crowded dismissal periods, it keeps everything organized and helps staff stay on track without getting slowed down.

Cons

At this point, we're happy with the services LobbyTrack provides. The system is manageable to use and customer support has been outstanding whenever needed.

Pros

After switching to Lobbytrack last year for our organization's visitor management, the improvement was immediate. Moving away from paper to an online system made a huge difference. The platform feels easy to use, works efficiently and has really upgraded how we monitor and manage visitors.

Cons

There were a few small limitations around certain visitor questions and the way frequent visitors could check in more quickly so we had to get a little creative with some of the built-in options. I passed along that feedback and they were very open to it. Even with that, the system has been working very well for us.

Pros

Affordable setup costs stood out and getting started was simple while using it day to day has been easy.

Cons

Connecting with other tools does not work very well and there are ongoing problems with the printer labels and similar equipment.

Pros

Visitors can sign in without any trouble and it has also been really useful for running our emergency drills.

Cons

It doesn't specifically sync with the systems we currently use.

Pros

Everything seems to have been carefully considered and the process walks you through each required step in a clear, direct way.

Cons

I did run into an issue getting the label printer to communicate with Lobbytrack and I'm still working through that part.

Pros

Cutting down check-in time and reducing congestion at reception has been the result and the portal is also easy to use simple to configure and offers a very strong level of reporting. Setting Lobbytrack up and running was simple and the customer support has been excellent throughout. The guard app gives our security team a reliable way to keep track of visitors and employees on site while the employee app lets staff schedule and check in visitors before they arrive.

Cons

Switching between visitor and employee mode on the same iPad caused a bit of confusion at first. We solved that by using two iPads instead and that setup actually ended up working much better for our business.

Pros

Using Lobbytrack has been effortless and it fits in well with our existing system without causing issues.

Cons

One thing that can be frustrating is that checking who has signed in from a mobile device is sometimes difficult.

Pros

Having guests sign in virtually through Lobbytrack has been a feature I genuinely enjoy using. Most importantly, it makes the check-in process much more convenient for our visitors.

Cons

Integration with Google would also be much better if it were offered since one thing I do not love about Lobbytrack is that it includes a lot of features we simply do not use. We have no need for the locations or rooms functions.

Pros

The simple design and the way the available features are controlled make the platform really enjoyable to use.

Cons

Lobbytrack being available online was something we were not informed about earlier and that was one downside.

Pros

Getting this up and running was quick and managing it has been effortless. Rolling it out to the iPad went really well without any hassle.

Cons

The advanced features are on the expensive side but if you're running multiple sites, the cost feels justified. On the iPad app, the sign-out button should be larger and placed in a more central spot.