Lissette C.
Defense & Space, 11-50 employees
Less than 6 months
“Easy to navigate”
Pros
Figuring out how to use this platform became pretty easy after I went through a few tutorials and the customer support team has been excellent.
Cons
A few of the devices and features I want to use aren't available yet so I have to request them. It's not a major problem but waiting for them can take time.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Patrick R.
Utilities, 101-500 employees
Less than a year
“responsive support team”
Pros
Being able to build detailed maps and documentation for our fiber infrastructure has been a huge advantage. On top of that, the support team has been professional, responsive and genuinely helpful throughout the process.
Cons
I honestly don't have any complaints about the product. The project is going even better than we expected and the support we're getting from the customer service team has been outstanding.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Luciano P.
Information Services, 101-500 employees
Less than a year
“quick setup”
Pros
Getting started with the application was really easy and it was simple to use and become comfortable with pretty quickly.
Cons
If the team is larger, having more training would have been helpful. That said, this wasn't really an issue caused by netTerrain.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9