Protecht ERM Reviews

“flexible modules”

Pros

One of the best parts is being able to choose whether to build, implement and manage your own modules internally or get support from the team when needed. We've set up a large number of modules ourselves, including electronic forms, databases and dashboard reports. The latest was a module designed to track our actions for an upcoming Aged Care Registration Renewal and it was scoped, built and loaded with data in just two days. We also rely on the dashboard reporting to keep our executives informed and up to date on our progress.

Cons

A nice addition would be the ability to pull data from one module, run calculations on it and then push the result into another module. That's a pretty minor point though and more of a wish list item than a real issue.

“easy to manage compliance hub”

Pros

Keeping all my audit and compliance work in this means I no longer have to deal with scattered spreadsheets. It's easy to understand and manage, plus it offers the flexibility and customization I need.

Cons

At times, it can be a bit slow.

“simple interface”

Pros

The interface is very well organized which makes the platform really user friendly and simple to navigate.

Cons

One thing I don't like is that if the tab sits unused for an hour or two, you have to refresh it which can be frustrating if you forgot to save your work.

“Very helpful support team”

Pros

Right from the start, the platform felt clear and user friendly and the modular setup makes it simple to add functionality whenever it's needed. After only a short period of training, users are able to configure the system on their own which is a big advantage. The support team has been incredibly helpful and approachable and that really stands out. The implementation was completed quickly and the rollout across the user base went very smoothly.

Cons

No cons to point out.

“useful for data storage”

Pros

Has been really useful for storing and analyzing our operational resilience data and it's a big step up from relying on spreadsheets for that kind of work. The configurability and flexibility are especially valuable because they let us handle complex data interlinkages that map across a hierarchy. We've been able to modify the registers to match our operational resilience requirements which makes the system feel adaptable rather than restrictive. I wasn't part of the original implementation but the existing modules seemed to provide a solid starting point that we could build on and once you understand how the configuration works, it becomes fairly simple.

Cons

Dashboarding can be a bit frustrating at times. The system uses iNetSoft which is reasonably capable but it does demand some prior understanding of database structures, joins and similar concepts and that can become confusing pretty quickly. Compared with some other risk management platforms, the dashboarding side could definitely be better.

“strong collaboration capabilities”

Pros

Brings different risk areas into one place and makes collaboration across teams much easier when there's work to get done. The support team is also approachable and helpful whenever questions or issues come up.

Cons

It took a fair amount of customization to get the system aligned with what we actually needed. The out of the box reporting tools also aren't very user friendly for self configuration so we've had to rely on Protecht's support for hours to build or adjust reports.

“flexible fit for many tasks”

Pros

Very adaptable and can be customized quite a bit to match whatever tasks you need to get done.

Cons

Takes time to get comfortable with it.

“helpful dashboards”

Pros

One thing I really appreciate about this is how user friendly it is. People across different teams can use it without much trouble and access all their information in one place which has been really valuable. The dashboards are also a feature I've enjoyed using.

Cons

Getting our key risk indicators set up properly has been quite challenging. The visuals, the way they appear and how they display when there are no triggers or limits have made things harder than expected. We've needed to keep adjusting and tweaking them to get closer to what we need and even now the current display still hasn't been fully fit for purpose for us. On top of that integrating this software with Jira has been a struggle even though that connection was promised during onboarding.

“Simple to figure out”

Pros

From the first time I used this tool, it felt very user friendly. After learning how to complete one task, it became easy to work through any tab, register or field because the layout and structure stay consistent throughout. That consistency really gives you confidence and makes the overall experience very positive. The setup process was also easy and the support team was a huge help by walking us through each step and making everything feel simple.

Cons

Some fields can't be adjusted in terms of formatting or wording because they're locked in place. Having more flexibility to customize those parts to our business would be really helpful. We'd also like to connect this with other tools but we've been running into issues with the API linkages.

“better data analysis”

Pros

Using this software for risk event monitoring, RCSAs and MI has given me better quality data to work with for analysis. The interface is pleasant to use and being able to amend the forms without much hassle is especially valuable. Getting everything set up at the start was easy and went along without any real issues.

Cons

I'm still not satisfied with the MI and it's frustrating that we can't make code changes ourselves.

“valuable governance support”

Pros

The platform is simple to use for most part and plays an essential role in supporting governance.

Cons

Self service options for users would benefit from being simpler.

“promising risk management tool”

Pros

We're still in the middle of implementing this software and the experience up to this point has been very positive. Its well organized approach to Enterprise Risk Management is giving us a solid base for identifying and handling risks more efficiently. We especially appreciate the flexibility it offers for supporting our internal audit workflows and vendor risk management, both of which are essential parts of our broader risk framework. Even during implementation, the user friendly interface and customizable options are helping our teams get comfortable with the system and customize it to fit our organizational requirements. Once the rollout is complete, we expect Protecht to improve collaboration between departments and strengthen our ability to turn risk data into practical, actionable insights.

Cons

One area that has taken a bit more time is the development of new forms and documents based on our templates although the team has been handling it well.

“powerful ERM functionality”

Pros

With the range of options and functionality Protecht offers, it gives users and their businesses the ability to manage an Enterprise Risk Management Framework with very little manual effort.

Cons

Building dashboards can be quite complex although the tutorials are helpful and the support is there when needed which makes a difference since I'm not very confident with IT related processes.

“Highly customizable platform”

Pros

Highly customizable platform. It supports multiple applications and getting around the platform is easy to use which makes day to day use much easier.

Cons

A few features are fairly technical so understanding and using them properly can require the knowledge of a risk professional.

“flexible risk management setup”

Pros

Works well as a risk management tool and the customization options are a big plus.

Cons

I think the interface could use an update to make it simpler to use.

“powerful insights”

Pros

Delivers strong risk management capabilities, real time analytics and easy compliance tracking.

Cons

Interface can feel complex and getting comfortable with it takes time due to the steep learning curve.

“Configure it easily the way you want to”

Pros

Setting it up is very simple and you don't need any programming skills to configure it the way you want.

Cons

The modules are highly practical and address real world business problems effectively.

“powerful analytics”

Pros

To design the user experience around our specific business needs has been a big advantage and the analytics provide valuable insights that help us make better decisions.

Cons

This is more of a wish than a real complaint but the user interface could use a more modern look.

“flexible platform for reporting”

Pros

The dashboards are a big plus. It comes with prebuilt dashboard options and we can also set up our own custom ones. That makes reporting very easy to handle.

Cons

Would be even better if I could assign risks, KRIs and policy reviews directly to the owners instead of relying on email or spreadsheets for most of the risk work.

“Making updates is easy”

Pros

Being able to update and amend register fields on the fly is really useful. It also connects risks, controls and obligations in a clear format that's simple to work with.

Cons

Dashboard creation can be a little challenging and comes with a fairly steep learning curve. Minor changes are reasonably easy to do but anything beyond that tends to require some programming knowledge.