“visitor management done right”

Pros

Removes the need for paper sign ins and includes all the tools needed to make sure every visit is properly recorded while helping every guest feel welcome at the business. On top of providing excellent visitor management, the software also makes sure the front desk knows each visitor's name, the purpose of the visit and other relevant details.

Cons

Haven't come across anything that caused me any dissatisfaction.

“quick setup”

Pros

Setting this software up and rolling it out only takes a few minutes and it doesn't require any advanced skills to set up. The support team is also very helpful and responsive.

Cons

It would be even better if it included documentation.

“very user friendly experience”

Pros

Out of all the software I've used, this one has been the simplest to work with. It's very user friendly.

Cons

At this point, I honestly don't have anything negative to say about the software.

“simple setup process”

Pros

Getting started with it is simple and the setup doesn't take much effort. It gives even a small company the presence and feel of a much larger organization.

Cons

There are still a few email notification features that haven't been added yet.

“High level of transparency”

Pros

Having used Proxyclick both when visiting other companies and as a host at my own workplace, I've seen both sides of the experience. The software offers a strong level of transparency, accountability and security without requiring much effort. It's also very simple to use, whether you're the host or the visitor.

Cons

Cant think of any features I dislike in this software.

“better visitor flow”

Pros

Right away, this stood out as a really customer friendly tool. It makes the visitor experience much simpler and helps direct people efficiently toward the services or support you can offer them. Beyond being very user friendly, it also improves how clearly you communicate your value to customers which ultimately helps deliver a higher quality experience overall.

Cons

there wasn't anything specific I disliked about the software. My recent experience with the product has been entirely positive.

“clean UI”

Pros

Easy to use and the interface is clean and well organized. The best part for us has been how simple it is to build custom check in pages and workflows. It also prints badges exactly to our requirements and our team can keep track of visitors from one central place without any major problem.

Cons

At one point, our workflow depended on using a beta version of the app. That version wasn't completely stable which made the app a bit harder to manage at the time. Since then though, it has gotten better.

“solid guest tracking”

Pros

Getting it up and running didnt take long. In just a few hours, we had a platform in place that matched our needs, helped us manage visitor follow up properly and also supported us with GDPR compliance requirements.

Cons

The only slight downside might be the pricing although when I consider everything it handles, it still feels reasonable for the value it provides.

“Easy to use for everyone”

Pros

It's been simple to use for admins, end users and hosts alike. The way everything is handled is clear and powerful.

Cons

Something that could use a bit of improvement is label printing though that's only a minor, high level concern.

“quick check in proces”

Pros

With how fast technology keeps changing, this has really raised the bar for visitor check in. We can view all visitor details before even welcoming them at the front desk which makes the whole process fast, secure and quick for both guests and employees.

Cons

System can be slow to update sometimes after a visitor checks in on the tablet and it occasionally needs a restart to start working properly again.

“reception workflow made lighter”

Pros

Juggling reception duties along with everything else used to mean chasing down hosts through office calls, texts, cell phones, emails and sometimes even walking around to locate them. This app took that off my plate by automatically helping me find the right host which made a big difference in my day to day work.

Cons

A few of the custom screens could definitely use more flexibility. For example, we welcome both French and English speaking guests but the screen where we ask permission to add them to our mailing list has to show both languages at once because there's no way to display French or English based on the language they selected.

“Quick setup”

Pros

Right from the start, the platform feels user friendly and there's really no need for training to get comfortable with it.

Cons

Previous guest names appear but you can't actually select them so their details have to be entered all over again.

“reliable visitor tracking tools”

Pros

Easy to use and a very dependable tool for day to day use. It lets us track visitors, generate reports and make sure all the necessary information is available if an emergency comes up.

Cons

Setting things up in the backend takes some digging around on your own before you figure out where everything is. Once it's configured though, it runs beautifully. The biggest challenge is learning the interface especially from a visual standpoint since I prefer something a bit more user friendly.

“user friendly platform”

Pros

The platform is very user friendly and I really appreciate that NDAs are automatically included for outside visitors.

Cons

Hate having to pre register every person in the system even when they're returning guests.

“helpful instant host alerts”

Pros

Guests really appreciate being able to sign in as soon as they arrive and get a badge right away. It's also very helpful that the host receives a message immediately when their guest arrives so they know someone is there to meet with them.

Cons

One thing that would make it better is if the system could keep working even when the WiFi goes down. There are times when the connection isn't working and the program becomes unusable at that point.

“photo check ins make everything feel more secure”

Pros

One feature that really helps is being able to add photos for our directors so visitors can clearly see who they're meeting. I also appreciate getting an alert as soon as a guest checks in and it's very useful that packages are logged once they've been delivered.

Cons

Since we operate across two sites, the visitor log being separate for each one is a bit limiting. It would work much better if both could pull from a single shared address book. I'd also prefer if users were required to choose from an existing visitor record instead of creating an additional duplicate profile.

“clean sign ins”

Pros

From the start, it gave our sign in process a much more polished and professional feel. The interface is clean and simple for visitors to use. The SMS and email alerts make it really convenient to stay updated on who is coming in and the daily reports have been very useful as well. Overall, it's an excellent product and the pricing feels quite reasonable too.

Cons

It's very well designed and simple to use and honestly, I haven't run into any real downsides to mention.

“useful constant updates”

Pros

Right away, you can see all the available options which makes the platform convenient to use. The feedback is consistently good and they keep rolling out new tools and improvements so it feels more and more user friendly over time.

Cons

Reloading can take several tries. There are also times when the information customers need is hard to find which can be frustrating for people.

“reliable for every day use”

Pros

Getting this up and running was quick and day to day management has been just as easy. It's simple to use, has a very professional look and it has been 100% reliable for us over the past two years.

Cons

The only weak spot is the language selection on the login screen since it isn't always completely self explanatory for users.

“Packed with features”

Pros

It's very user friendly, fast to work with and comes with tons of features.

Cons

I don't have anything to complain about.