“reliable facility visitor tracking”

Pros

It's really helpful that we can always keep track of who is in our facility.

Cons

We haven't run into any issues at this point. The overall experience has been very positive.

“helpful support”

Pros

Getting visitors set up is simple, the initial setup is quick and support responds promptly when needed.

Cons

It's not the most affordable option on the market and since the recent update some features I used to have are now gone unless I pay an extra fee.

“visitor planning done right”

Pros

Handling both planned and unplanned visitors is very easy. Administrators and users can organize visits quickly and manage the full process, including gathering important details like any safety training that may be required.

Cons

Nothing to add here.

“smooth visitor flow”

Pros

Everything runs very smoothly with this app and the way it works feels polished yet simple for day to day use.

Cons

The biggest limitation is the number of integrations available. It would be much more helpful if there were more integration options to connect with other tools.

“Handy remote registration”

Pros

A big plus for me is the remote registration which makes the whole visitor process much more convenient before people even arrive. Onsite check in on the iPad works really well too and the QR code option adds another fast and practical way to get visitors checked in without hassle.

Cons

There is not really much to complain about at this point. If anything, I'm just looking forward to Proxyclick rolling out even more useful features in the future.

“simple setup”

Pros

The platform is simple to use, clear and very well organized overall.

Cons

At times, the communication can be inconsistent and could use some improvement.

“visitor check in works brilliantly”

Pros

Installation was pretty simple and visitors don't seem to run into any issues when using the system.

Cons

Billing area is very bare. I can't view my payment method or any previous invoices. In fact, there's nothing there besides an email address.

“reliable alerts”

Pros

Getting automatic notifications as soon as visitors arrive is incredibly helpful and being able to respond with just one click makes the process even better. It also plays an important role in safety since we always know who is in the building. On top of that because the information is stored in the cloud, it remains accessible even in emergency situations.

Cons

Dont have anything negative worth pointing out. If any issues come up, they are usually related to external factors rather than the software itself.

“guest management works well”

Pros

Signing up, using it and keeping track of guests doesnt take much effort because of how user friendly everything is.

Cons

Servers can be slow at times and it would be better if more features were added.

“reliable visitor portal”

Pros

Interface is easy to use and dependable, with a clean design and layout. The kiosk and iPad visitor check in experience works really well and it helps address security compliance and access control without hassle.

Cons

Up to this point, I haven't come across anything I dislike about it.

“transformed our check in system”

Pros

Our old visitor sign in setup was long, manual and frustrating for both guests and staff. With people coming in throughout the day, the front desk constantly had lines. Since switching to this, check in has become quick and convenient thanks to the QR codes and it also adds an extra layer of security. It has reduced costs for us too because we no longer need a receptionist at the desk at all times. Visitors are consistently impressed and it has completely changed the experience for the better. Another big plus is having a clear log of who entered each site and when which lets us spot trends and plan ahead around the busiest days and times.

Cons

Would be even better in the future with a higher level of customization for some features.

“efficient tool”

Pros

It turned out to be exactly what we needed: quick to set up, simple to use, efficient in daily use and also affordable while still being able to scale with us.

Cons

Things changed after this tool was acquired by Eptura and the pricing went up. At the new price point, I'd rather accept a few smaller compromises than pay that much. We ended up using a low code platform to build a nearly identical system ourselves. Since we don't expect our needs to change, that works fine for us. Still, it's really disappointing to have to leave a good vendor because of what feels like corporate greed from the new owner.

“ignored cancellation and gave no response”

Pros

None of the email addresses responded when I reached out about canceling. I never received any contact or a confirmation that the cancellation was processed. Cant think of anything good to say in light of that.

Cons

We ended our subscription in September 2023 and even after that, there has still been no response regarding the termination. Horrible experience.

“it was more affordable before”

Pros

At the beginning, the pricing was affordable and the setup was a fairly simple process.

Cons

It's frustrating to see the pricing go up 30% last year and then another 60% now which is close to a 100% increase over two years. I really can't see how that kind of increase is justified when the platform has barely changed if at all. There haven't been any noticeable new features or meaningful updates so the current price makes very little sense to me.

“clean workflow”

Pros

The platform is simple to use, gives a clear overview, looks modern and supports a flexible workflow.

Cons

I would love to have Proxyclick and Condeco combined into a single platform instead of keeping them as two separate systems.

“support issues outweigh features”

Pros

Easy to use, comes with solid functionality and allows for custom workflows that are genuinely useful.

Cons

Although the product itself has good features, our experience with support has been very disappointing. The free trial is only offered on their highest priced tier which led us to accidentally buy a plan that wasn't the right fit and they refused to cancel it. Pricing is not clearly shown either. We also ran into ongoing problems with custom badges when adding images. The only workaround was deleting and re uploading the images repeatedly and eventually we gave up and switched back to plain text. More recently, it took two weeks just to speak with an actual person in sales. Their ticketing process was also in bad shape because they were moving to a new system. On top of that live chat conversations aren't saved and no case gets created so every new agent starts from zero. Competitors offer similar features at a much lower price. I would not recommend buying this product.

“helpful reporting and simple setup”

Pros

Does exactly what we need it to do. It's easy to use and being able to pull reports for auditors has been really useful.

Cons

At times, the dashboard, iPad app and phone app don't stay in sync. I'd also rather not have people checked out automatically at midnight since we operate 24/5.

“Secure visitor management”

Pros

It's a practical and solid solution for management and the facial recognition feature allows secure identification.

Cons

The online support could be better especially when it comes to the speed and quality of responses.

“booking is very simple”

Pros

Using this software has been a really positive experience. It's simple to manage and making changes to existing bookings is no trouble at all. The design is also clean and pleasant which makes the whole process feel more user friendly.

Cons

Was a bit disappointed that you can't book multiple days in one go. Having to enter bookings one day at a time ends up taking quite a lot of extra time.

“user friendly visitor tracking”

Pros

Visitors can sign themselves in without needing help from an employee and getting a badge is quick. It makes it simple to track visitor entry and exit, shows all of our offices worldwide and printing IDs is easy. The interface is also very user friendly.

Cons

I've only used this software a handful of times so far so I can't really point to any flaws at the moment.