Qooling Reviews

“user friendly interface”

Pros

Compared with similar tools, this software feels much more user friendly and the interface really stands out. The implementation was also handled very quickly and professionally.

Cons

I honestly can't think of any downsides. The demo went well, the implementation went well, the software is helping us optimize our processes and we haven't even needed customer support yet.

“practical document management tool”

Pros

This is an extremely practical business process and document management system. The big advantage is that everything needed to support and secure QHSE tasks is available together in one portal.

Cons

Haven't really come across any actual downsides yet. Maybe those will show up later and if they do, I'll mention them right away so the support team can make an adjustment.

“helpful support”

Pros

Using this app has been a very positive experience. It feels pleasant to work with and they really take the time to answer questions thoroughly and come up with helpful solutions.

Cons

At this point, I haven't come across any real downsides. Using it on a phone can be a bit more difficult than on a computer sometimes but they always manage to provide a solution for that as well.

“responsive support team”

Pros

The platform is very user friendly and the biggest advantage is the support from Qooling. They're always willing to think along with us and they respond and act quickly whenever something comes up.

Cons

I haven't run into any downsides yet. If any issues do come up, the team works with us to find solutions and usually comes back with helpful answers.

“helpful guidance by the support team”

Pros

One thing that really stands out is the support from the team. They always respond very quickly to questions and provide clear explanations along with helpful assistance.

Cons

Qooling is always willing to consider requested changes or improvements to the software. The only downside is that implementing those changes can sometimes take a while.

“mobile friendly quality management”

Pros

Offers broad support for a mature quality management system and also works very well on mobile devices.

Cons

If I had to mention one thing, it can take a bit of searching at the start to make sure all roles and permissions are set up properly.

“versatile quality management win”

Pros

After more than two years of working with this software through Bruhn Spedition's partnership, we've been nothing but pleased with the service. The application is versatile, quick, flexible and user friendly. It works perfectly for building and managing a professional, polished Quality Management System in an efficient way.

Cons

The only downside is that after more than two years of trying to find one, we still really haven't. Any small issue or bug that has come up was addressed and fixed very quickly.

“affordable option”

Pros

I like how affordable and user friendly the platform is. A few features take a bit of time to learn but once you get familiar with them, they work perfectly.

Cons

Doesn't allow storing large files such as videos although there's a practical workaround by linking them from YouTube for example.

“flexible forms that fit perfectly”

Pros

Using it feels easy, while still giving enough flexibility to customize things the way we need. That is mainly thanks to the customer forms which make it possible to customize the system quite well.

Cons

One thing that still needs improvement is the automatic email for action deadlines since it cannot be adjusted or configured.

“Successful implementation”

Pros

Bringing in "a new way of working" usually makes employees hesitant but this tool proved the opposite for us. It's a clear platform that's very accessible for production staff and easy to use. People have even started to enjoy submitting reports in it because they can track the status of what they reported and see that real action is being taken. Thanks in part to the strong support from their team, the implementation has been successful so far. It's also very helpful that we can speak with our designated point of contact every week to ask questions about using the system.

Cons

Browser layout and tablet version are quite different and some employees find that confusing.

“reliable live insights”

Pros

You can configure things the way you want, there are live graphs and exporting to Excel is very simple.

Cons

The look and feel can't really be customized to match your own branding and the app occasionally has bugs that can take a while to get fixed.

“clear setup”

Pros

The system is well organized, implementation was quick and its backed by good service.

Cons

Training module dont show scores and you also cannot view which answer each participant submitted even though you can still see the question and the other answer options. The trend analyses are also very basic since only two parameters can be included. Because of that, we currently pull the data from Qooling and move it into another system to create the trend analyses we need.

“Easy to work with”

Pros

Very easy to work with, with plenty of expansion options and solid integration with other apps.

Cons

At the moment, I haven't run into any downsides. As we keep using it and expanding further, any limitations will likely become clear over time.

“easy to make custom forms without IT help”

Pros

Gives us the option to build customized forms that fit our organization and company without needing technical IT support.

Cons

You have to pay for licenses for the different user roles.

“great fit for our processes”

Pros

Youre allowed a lot of freedom to customize the software to our own business processes. Rolling it out across the organization has also been very approachable, no matter the department or level involved.

Cons

Can't think of any downsides.

“helpful support”

Pros

Customizing forms, reports and other documents is very user friendly which makes it possible to modify Qooling completely to our specific needs. The support team is also excellent, with a proactive approach that really helps you get the most value out of the software.

Cons

Something still missing in the reports is the option to select a complaint reason from a predefined list for use in the analysis section.