Thomas B.
Real Estate, 11-50 employees
Less than a year
“clean interface”
Pros
The interface feels clean and well organized which makes it simple to understand. Unlike other more extensive and complicated options on the market, this one is much more approachable.
Cons
Getting everything set up at the beginning does take some time since you need to figure out where things are and why they work that way. Once that part is clear though, it becomes perfectly manageable.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Marten J.
Facilities Services, 11-50 employees
Less than a year
“quick adoption”
Pros
It has a very modern, well designed interface which made the installation process simple. People were able to start using it right away because everything felt logical and accessible.
Cons
At the beginning, the support was lacking but within two weeks they introduced online support and, after that, all of the issues were resolved.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
7
Triin M.
Oil & Energy, 101-500 employees
Less than a year
“Easy to access for everyone”
Pros
We were looking for a way to assign jobs to technicians while also having one shared system that everyone could access and use comfortably. The platform fit that need well. The team responded positively, adapted to it quickly and started using it consistently without much trouble.
Cons
One thing I preferred in the earlier version was the green checkmark that used to move together with the job confirmation box. After the updates, it was moved to the page header and I'd suggest changing it back. Also, task completion is handled only through the phone and technicians can't add ad hoc tasks themselves there at all, it can only be done from a computer.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
8
Functionality
9