Serraview Reviews

“practical booking tool”

Pros

Covers exactly what we need it to and it has a clean looking interface. The visual way to employees is really helpful and the calendar integration plus the option to reserve and book rooms add a lot of value.

Cons

The wire up and setup configuration is still very manual and time consuming. Plus support has been a bit underwhelming since it took quite a while to sort out a fairly simple login issue. It also doesn't support WiFi in our environment.

“flexible workplace customization”

Pros

One of the best parts has been how customizable it is as our workplace model keeps evolving. We've been able to set up and configure buildings in different ways to match how our operations actually run.

Cons

Booking tool is only available as an add on and can't be bought on its own without the rest of the features.

“Powerful reporting”

Pros

It comes with a wide range of really useful tools especially reporting. Having the drawings tied into the reservation system is also a big plus because it makes wayfinding much more helpful.

Cons

There is a learning curve though. Uploading drawings into the system and setting everything up to work the way you need takes some training and skill.

“scenario planning made easy”

Pros

Serraview works really well for space management and the product is simple to use. The Scenario Planning module is a standout feature and really helps set it apart from other options. The implementation team does an excellent job of walking clients through how everything works which makes getting the system up and running much faster. On top of that the support team and knowledge center are both very helpful whenever questions or issues come up.

Cons

Something I dont like about the tool is that it doesn't include Square Footage and chargeback reporting out of the box. If you want that information, you have to build a custom report.

“excellent block and stack features”

Pros

Getting started with Serraview was easy and the functionality has been really solid. The Block and Stack features are especially useful and the reporting side works well too.

Cons

I don't have any issues to point out at the moment. It's been helpful and does exactly what it's supposed to do.

“Solid space management platform”

Pros

The space management capabilities have been really dependable and the team uses it as the system of record for utilization.

Cons

It hasn't always felt completely user friendly and the bi directional integration wasn't as smooth as expected at the time. That said, that was two years ago and a lot can change over that kind of timeframe.

“great space planning function”

Pros

Compared with other space management systems I've used, this offers a much broader set of features. The Block & Stack and Move Add Change tools are the ones I rely on most because they give plenty of detailed information for everyday space management work.

Cons

A more flexible screen layout would help to be able to minimize sections that aren't needed so the floor plan could take up more of the screen.

“flexible setup”

Pros

Using it day to day for a global OM team works really well. The system is practically effortless to navigate and update and the import tools plus bulk changes are a major advantage. It's simple to pull up any detail when needed and the configuration side is also very manageable. Creating custom fields feels user friendly and the improvement in customer support has definitely been appreciated.

Cons

One major frustration is that Multi Entity values can't be imported into custom fields which creates a lot of unnecessary manual work instead of letting us import those values directly. Custom fields are also restricted to a maximum of 25 entities. On top of that SFTP and reports fail quite often and tracking these issues with support takes a lot of time because they seem to happen randomly and without a clear reason.

“Dependable system for storing our floorplan data”

Pros

It's been a dependable system for storing our floorplan data and workplace metrics in one place. Reporting is built in, the connection to Adobe Life Locator works well for wayfinding and the integration with WorkDay has been very solid.

Cons

Open support tickets can sometimes sit for a long time without any update from the technical team handling the issue or request. A few are resolved quickly but others go quiet until I follow up every couple of weeks just to get a status check. I'd really like to see estimated completion times included so our client has a better idea of when a ticket will be finished.

“strong visual workflow options”

Pros

Having multiple workstreams and strong visualization tools makes this software really useful. It gives a clear view across different areas of work and helps manage everything in one place.

Cons

It does take time to learn because the system is fairly complex and getting support for more advanced or complicated issues can be challenging at times.

“user friendly tool”

Pros

Getting started with Serraview was easy and the integration process was also uncomplicated which made implementation much easier.

Cons

A few parts of the planning process could be made more user friendly. I'd also like the support team to be more responsive when issues come up. On top of that it would help to have more training videos especially longer ones than the current content available.