Sign In Enterprise Reviews

“offers a strong level of customization”

Pros

From the start, this app has had a clear, user friendly interface and offers a strong level of customization. Their team has also been very supportive, working closely with us to align the system with our business needs.

Cons

From time to time, we do come across some logic that feels a bit less refined and could be improved over time. That said, the development team is usually quick to resolve issues and seems genuinely committed to ongoing improvement.

“simple registration setup”

Pros

Creating the registration experience is much simpler than putting together the kiosk experience.

Cons

Copy and paste function doesn't work well

“Adding document updates is easy”

Pros

It keeps our guest records completely paper free and adding document updates is pretty simple.

Cons

I still run into recurring problems with the host list.

“fantastic support team”

Pros

Working with the support team has always been a really positive experience.

Cons

We use the iPad and printer on a secure Wi Fi network and getting Networking to keep both devices on the same network has been difficult. It would be a big improvement if the printer could connect directly to the iPad.

“consistent setup across locations”

Pros

Every site is configured the same way and the information is pulled directly from Active Directory.

Cons

There are too many tabs to click through before reaching the end.

“helps us stay compliant”

Pros

This software helps us stay fully compliant while still reflecting our own corporate branding and identity.

Cons

This product has satisfied all of our strict requirements for guest management software, we dont have anything to add here.

“efficient visitor tracking”

Pros

Getting this set up with our office was easy and it works really efficiently for keeping track of both employees and guests.

Cons

An issue we've run into is with the sign in process being connected to a sticker printing machine when guests sign into this. There have been several times when the printer and the iPad running this app don't connect properly which causes errors during printing. I'm not completely sure whether that's a Traction issue or something specific to how our company set it up but it has happened multiple times.

“Gives us an easy way to manage site safety”

Pros

Keeping tabs on every guest and vendor coming into our facility has been much better with Traction. It gives our team a clear way to manage on site safety and make sure everyone on site is accounted for at all times. The badges are clearly identifiable and simple to use as well.

Cons

One thing to note is that it doesn't include its own printer or badge supplies.

“convenient to work with”

Pros

Working with it every day is really convenient and whenever help is needed, the support team is there to assist.

Cons

My company isn't planning to switch software.

“highly customizable”

Pros

It's been really useful being able to customize it to our own needs so it feels relevant to both the contract and the company.

Cons

If you're not very IT savvy, like me, navigating the system and creating templates with your preferred options can be a bit difficult.

“simple to setup”

Pros

The product isnt hard to set up and the customer service has been excellent.

Cons

Its custom badge design software could be more user friendly.

“helpful support team”

Pros

Setting this up took a bit of time but was still easy enough that we were able to do it without having to bring in an IT professional which was a huge plus. On top of that the support team consistently does an excellent job and really helps make the product stand out.

Cons

The setup experience could definitely be cleaner but we did figure it out on our own eventually. Its also not the simplest system to work through.

“secure check ins”

Pros

Using ID scanning has made our visitor check in process much more secure and it also helps move guests through check in faster. One thing I'd still love to see is the ability to clone not only full experiences but also individual experience paths within existing experiences since that would save a lot of time.

Cons

Not having a way to clone experience paths within an experience ends up creating extra work. It would be really helpful if the ID scan feature could optionally autofill name details in the "about you" section.

“New features are always being added”

Pros

This app has been really quick to roll out solutions and add new features to their platform. When lockdown happened, their touchless sign in was launched and working in no time which was incredibly helpful.

Cons

There are still a few features I'd love to see added. It would be really helpful to have a way to simulate the check in flow from the portal when making experience or theme updates. A simple "play" button in the portal would make design changes much more convenient since I wouldn't have to be physically next to the licensed iPad while working in TG. It would also be fantastic if the site had a better badge design tool.

“useful touchless sign in feature”

Pros

Touchless sign in has been a really valuable feature. I'm interested to see how it continues to evolve especially since so many vendors in this space are rushing to build new code and features around the same need. This software seems to be heading in the right direction.

Cons

The fact that there are two separate workflow/experience builders can make it a bit confusing to remember which one does what. The templates also need clearer guidance on how they're supposed to be used. On top of that having more options for custom branding and editing would make the platform even better.

“flexible visitor tracking”

Pros

Having a full visitor history available is really useful and the system itself is very flexible.

Cons

Only challenge was figuring out how to use the experience at first.