Sign In Enterprise Reviews

“Strong reporting capabilities”

Pros

Getting this visitor management system up and running took under three hours and deploying it with QR code scanning was very easy. The kiosk setup was also fairly simple to follow though I did get some help from the support team during implementation. One thing I really appreciated was how closely customer support looked into our organization's specific requirements especially around confidentiality and worked with us to build a customized trigger notification setup that ended up saving a lot of time. I've rolled out this software for five different companies across very different industries, including pharmaceuticals and medical facilities so I feel very confident about the way the data is managed. The standout feature for me is the dashboard, where you can quickly get a summary of risks or areas that need review and the reporting tools make it easy to pull records if an issue ever comes up. I haven't used the onboarding feature myself but I do appreciate that it's available for handling NDAs, important training and pre arrival compliance tasks.

Cons

There were times when I supported contractors working with the Federal government and assumed I could recommend this for onboarding but the platform was not approved for certain projects. Pricing is also on the higher side if all you need is a basic visitor management tool. Because this app is so focused on compliance and security, it really serves a more specialized audience and I wouldn't suggest it for smaller businesses unless that level of compliance is required by regulation or by client expectations.

“fantastic onboarding experience”

Pros

Right from the initial purchase through the follow up training, this has been one of the easiest vistor management platforms I've ever worked with.

Cons

I'd still love to see a few additional features added, such as bulk sign in.

“valuable site alerts”

Pros

One of the biggest benefits was how convenient and automated the system felt. It notified me whenever people were on site and that was incredibly useful for keeping an accurate fire register.

Cons

It tends to drain everyone's phones quite a bit and staff were understandably unhappy when their batteries kept running flat.

“user friendly controls that I enjoy using”

Pros

Using this every day at work has been a really positive experience. It's simple to use and the user control options are a big plus. Overall, it has worked very well for my company's day to day needs.

Cons

One minor frustration comes up when working across multiple devices. In my cleared facility, there are restrictions against leaving devices unlocked so once my device times out and locks, the Bluetooth connection to the tablet drops. When that happens, I have to manually power the badge printer back on every time it reconnects. Aside from that, I really don't have any other complaints about the software.

“helpful support team”

Pros

Having a dedicated customer success contact has been a huge plus. He's been excellent with getting the software set up properly and making sure questions from every market are answered clearly.

Cons

The reporting side could be better. The export to email feature is frustrating because the reports usually never arrive in my inbox.

“Quick setup proces”

Pros

Getting started with it felt very easy and the initial setup went by fairly quick. On top of that the customer service has been superb.

Cons

While the setup itself was quite simple, keeping the system updated across our 20+ offices still comes with some challenges.

“reliable app for multi building check ins”

Pros

The gate location feature really makes such a big difference because guests can check into multiple buildings with a single QR code. The check in and check out flow works really well and the appointment feature is very useful and simple to work with. A lot of hosts would rather include the appointment URL in their event email invites for guests instead of uploading a visitor list into this platform with a CSV file.

Cons

Hoestly it would be helpful to have the option to bulk check in guests and to edit invites sent through the Outlook plug in. It would also be much better if an image could be uploaded directly for the email template banner rather than needing to host it as a URL through a third party tool.

“patient support that feels in house”

Pros

Every interaction with the support team has been excellent. The team was incredibly patient and gave wonderful support throughout, to the point that it hardly feels like we're working with a third party service at all.

Cons

At this point, I don't have any negative feedback to share.

“Handy badges for vistors”

Pros

Its photo capture and printable badge features have been really useful for us. It also doesn't take much time to learn how to adjust and customize the setup for our site which has made adoption pretty simple. On top of that it has helped us reduce paper usage and that's been a nice added benefit.

Cons

We haven't been using the product long enough yet to identify any major drawbacks at this point.

“flexible reporting”

Pros

Having several features built in gives this platform a lot of flexibility, not just for checking in and managing employees, vendors and visitors but also for reporting. I'm able to generate reports in different ways and that became especially important during the pandemic when tracking both employees and visitors was absolutely necessary.

Cons

One thing I'd still like is more room for customization especially when it comes to adding custom text and photos within the field options. It would also help to have more flexibility to create a full page of questions or information based on specific needs. I really appreciate being able to download forms and I'd love to have that same kind of functionality when using a page to enter information.

“excellent guest check in experience”

Pros

Visitor experience has been excellent and our security guards have had no trouble using the web interface. The support team is responsive and provides detailed, timely assistance. It's also simple to customize.

Cons

I haven't run into any issues. The functionality we needed was already included in the software.

“contractor screening is useful”

Pros

The contractor screening feature has been a really solid part of the product.

Cons

Setting everything up is pretty difficult and takes work although the customer service team has been excellent.

“visitor management that delivers”

Pros

This platform has helped us turn visitor management into a much more structured, operational process. Being able to roll out training and security requirements across the entire enterprise, along with the guest connect action feature, has gone well beyond what we originally expected.

Cons

The downside is the support team's response time especially with the west to east coast time difference in Canada.

“touchless check in done right”

Pros

Using the Zero Touch guest check in function, I was able to set up an experience that lets us track both guest and employee visits to the office while still following COVID best practices.

Cons

Designing and creating guest badges is still challenging although Traction's support team has been very helpful and quick to respond.

“Simple to use”

Pros

Getting started with this app was very easy and the system is simple to use day to day. On top of that the customer support team has been excellent whenever we've needed help.

Cons

An ongoing frustration is that iPad updates often seem to force a reboot before everything works properly again. I'd also like to see the signature button made bigger and more noticeable, ideally with the word "signature" clearly shown on it. Those have been the two most frustrating issues I've run into over the past year and a half of working directly with the product.

“fantastic support team that helped us at every step”

Pros

Rolling this out across our company took some work because we ended up using it for far more than it was originally intended to do. The biggest positive was the support from their support team who helped us with every question and concern that came up. They consistently gives 100% and we really appreciated that level of commitment.

Cons

At the start, we ran into a few glitches but they were resolved over time. That kind of thing is fairly normal with any software. This also has plenty of room to grow especially within the Oil & Energy sector.

“A solid fit for us”

Pros

Our organization needed a system that could handle check ins for guests, employees and contractors across our locations and this has been a solid fit. With COVID 19 requirements in place, it gave us a way to manage maximum occupancy limits and complete daily health screenings in line with BC Public Health orders and guidelines.

Cons

One thing that still needs improvement is the ability to alert a supervisor or host automatically when someone does not pass a health screening question, instead of relying on the individual to self report it. There's also room to organize the declaration flow since having everything on one page instead of two would make the programing and business rules more efficient.

“useful integrations”

Pros

Setting up the question workflows is very simple and the flexibility in how they can be configured is a big plus. The integration with our Active Directory and SSO login works really well too. E mail sign in and contactless guest registration have also been very useful features for us.

Cons

The reporting side could be better since it currently relies on CSV based methods. Stronger analytics capabilities would improve the product a lot and make it even more valuable.

“great first impression”

Pros

Right away, the platform doesnt take much effort to move through and customizing it to match my brand was simple. On the visitor side, the product looks clean and works efficiently. Since the touchless registration is often the first interaction many of our visitors have with our company, it helps create a really positive first impression.

Cons

That said, there are still some glitches and a few have been more serious than others. I ran into one major issue while setting up my touchless platform and support wasn't able to resolve it so I had to rebuild everything from scratch which was frustrating. We've also seen a few occasional hang ups on the user side.

“User friendly tool”

Pros

Using it has been going very well and I really appreciate that we've gone paperless instead of relying on old sign in sheets.

Cons

Only challenge we had was working through a few early setup issues during the initial programming stage.