Anonymous
Design, 500+ employees
More than a year
“top-tier support”
Pros
This thing just makes sense from the moment you start using it..the layout is simple, the workflows are logical and you really don't need a manual to figure anything out. Everything is exactly where you'd expect it to be. And on the rare occasion I've had questions, the customer support team has been absolutely top tier. They respond quickly, actually listen and go out of their way to help. It's rare to find that level of care and competence these days.
Cons
They push software updates without giving anyone a heads up first. You just show up one day and everything's different.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Jeremy C.
Financial Services, 101-500 employees
More than a year
“hot-desk booking is simple”
Pros
We use the hot-desk booking feature literally every single day. Grab a seat, claim your spot, move on with your life. Simple.
Cons
There's definitely room to smooth out some functions and let customers bend them to their actual needs. The whole look and feel could use some work too, it's not as slick as it could be.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Abhijeet H.
Health, Wellness and Fitness, 500+ employees
More than a year
“Great for manager-driven scheduling”
Pros
The manager getting to see exactly how everyone's scheduled is huge for us. Plus being able to lock employees out of messing with the roster and keeping it manager-driven keeps everything clean. It's been a real help setting up both hybrid situations and getting people back in the building.
Cons
You can't really tweak things to fit how your specific clients need things to work. It's kind of rigid.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Sharon Z.
Printing, 101-500 employees
Less than 6 months
“Demo poking around is easy !!”
Pros
It wouldn't really be fair for me to pick favorites right now since we're still kicking the tires with a demo version and haven't rolled it out to the whole office yet. But I'll say this poking around and figuring out how things work on both my phone and computer has been totally painless.
Cons
It wouldn't be right for me to list any downsides at this point since we're still just playing with the demo version and haven't gone live for the whole team yet.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Talisha R.
Non-Profit Organization Management, 101-500 employees
More than a year
“pandemic lifesaver for tracking”
Pros
Back during the pandemic this was a lifesaver for tracking how much of our office was actually getting used. Employees had no trouble with the portal or the app. And I gotta say their customer support team and the engineers actually know what they're talking about which is refreshing.
Cons
I've got no complaints honestly. Every little thing worked exactly like it was supposed to.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Doug P.
Consumer Services, 101-500 employees
More than a year
“easy scheduling flexes as needed”
Pros
Super easy to use. Scheduling actually flexes the way we need it to. And the support has been consistently great.
Cons
You can't go in and update stuff in bulk across different areas. You're stuck doing things one by one which eats up so much time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Naveen S.
Research, 500+ employees
More than a year
“Simple product with useful modules”
Pros
The whole product is just easy and makes sense and I really like the different modules they packed in, each one actually adds something.
Cons
After they pushed through an upgrade a bunch of features just disappeared for disabled users. Not cool.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9