SportsPlus Reviews

“Quick data uploading”

Pros

Keeping in touch with program registrants is effortless and uploading data only takes a couple of clicks. Collecting payments online has also been really convenient.

Cons

There are a few limitations we've run into but the customer support team has been impressive and very helpful when it comes to finding solutions.

“fantastic features”

Pros

Getting this up and running has been a really positive experience. The platform is very user friendly, covers everything we need and offers a wide range of features while still being flexible enough to fit our specific requirements. We're still setting things up for the season and the customer support has been incredibly helpful throughout. Their responses have been very fast and they've even made particular updates to better match what we needed. The team management section looks excellent from what we've seen so far and the first Team/Staff Manager using it is genuinely excited. Our staff and users have been very impressed with the refreshed look and are gradually becoming comfortable with all the features. Auto payments have been especially useful and when combined with instalment setup, they let us track incoming fees without having to send reminders. Overall, it has been outstanding value for the money.

Cons

We haven't run into any issues that needed dealing with.

“complete scheduling win”

Pros

It feels like a full facility and scheduling solution and it's very simple to use.

Cons

Honestly, there's nothing I dislike about it.

“great for team management”

Pros

The software handles teams and rosters well enough and the reminders are especially useful for families.

Cons

The auto scheduler still won't work for me and that's actually the main reason we chose SportsPlus for our league.

“store records need work”

Pros

Setting up items in the store is pretty simple which makes that part of the job manageable.

Cons

Using the system overall is a bit complicate, website management can be frustrating and the store records are inaccurate from time to time.

“all in one sports management tool”

Pros

Having everything fully integrated makes it really useful for managing all of our different sports in one place.

Cons

It could definitely use some user interface improvements. It doesn't feel very user friendly right now and they should keep gathering feedback from parents, players and team staff to make it better.

“Covers everything youd need”

Pros

Customer support has been incredible and the features cover everything we need.

Cons

Website updates do take a bit of training to get used to but support is always there to help.

“affordable choice for nonprofits”

Pros

Running a fairly large nonprofit that supports student athletes means we have to keep costs manageable especially since all of our coaches and staff are volunteers. This has a wide range of built in features at a very reasonable price which made it a strong fit for our organization.

Cons

Navigating parts of the admin interface can be a little confusing at times although it has gotten better over the years. Because it includes so many features and options, it can sometimes take a while to locate exactly what you need. That said, once you use it regularly, it becomes much less of a problem. We even put together a shortened internal Coaches Guide to help our staff quickly find the features they use most often.

“feature packed with stellar support”

Pros

Packed with features and the support team is highly responsive whenever help is needed.

Cons

The interface has a bit of a learning curve and may feel overwhelming for beginners.

“annoying duplicate email bug”

Pros

There's a lot to enjoy in the features available and I'm still in the process of learning everything the software can do.

Cons

Keeps sending duplicate informational emails which ends up being frustrating for my parents.

“Amazing support from start to finish”

Pros

Right from the first conversation, the support team has deserved the highest praise. Whether I was just asking for general information or needed help through the setup process, every call and interaction has been professional, patient and genuinely helpful. They've taken the time to answer my many questions and explain the steps clearly so I can understand how everything works. I'm really excited to start using this product especially since so much of what was being done at this facility was completely manual before. Customer service often gets recognized only when something goes wrong so I definitely wanted to share positive feedback here because it's absolutely deserved.

Cons

It's still too early for me to point to anything negative since I haven't been using it long enough to form that kind of opinion yet.

“helpful updates”

Pros

It's an easy way to manage everything and they continue to improve it with regular updates.

Cons

The learning curve around managing the tool can be a bit challenging at first.

“High value product for clubs”

Pros

Compared with other options, this app gives my organization a lot of features for the price which makes it feel like a really strong value.

Cons

Getting family members registered was a bit frustrating at first but customer support stepped in and helped me sort it out within minutes.

“Fantastic for multi team management”

Pros

Handling multiple teams with SportsPlus has been excellent and getting it up and running didnt take much time.

Cons

Since the platform does so much, it can take a bit of time to learn where everything is for managing the different parts of an organization. Even with that, it still feels user friendly.

“user friendly platform”

Pros

Getting around feels very easy and the customer service has been excellent whenever needed.

Cons

At first glance, it felt a little intimidating to dive into.

“flexible team setup”

Pros

Being able to sign up so many different age groups and teams is a huge plus. The payment processing also works really well and has been fantastic for us.

Cons

One area that needs improvement is the special options during registration. This year, I needed a way for families to opt in or opt out of our candy sale and not having that created a lot of headaches. We ended up putting together a workaround that was pretty confusing for people while registering. It would have been much better to have a simple clickable option for joining or skipping the candy sale, with the checkout total updating automatically. I also wish parents could create their own account on the site first and then sign their kids up for a program after logging in. I'd really appreciate having a phone conversation about both of these issues.

“dealing with customer support is frustrating”

Pros

Very simple to use and navigate.

Cons

Dealing with customer support has been really frustrating. It's usually the same agent helping each time and only when he's available. Support also isn't readily available for individual issues so you end up having to schedule live tutorials instead. On top of that customer service never returns calls.

“calendar based team imports work well”

Pros

The calendar setup does a good job of placing registered players into the correct teams when their registrations are imported.

Cons

A feature that's still urgently needed is the ability to fully transfer a PAID player who signed up for the wrong group. Right now, transfers are allowed for unpaid users but paid registrations should also be movable along with the entire profile and all fees already paid. When that happens, the account should be completely removed from the original team and show up only in the new destination team as a full record transfer. SportsConnect already supported this so having the same option here is important.

“feature rich tool”

Pros

This platform covers a lot and comes with a wide range of features which makes it a very complete solution.

Cons

Getting comfortable with the software takes time because the learning curve is pretty steep.

“solid program setup”

Pros

Getting my program set up and ready to use went well.

Cons

Using it day to day hasn't been going as well as I expected.