Storage Commander Cloud Reviews

“No one from support ever responds”

Pros

This software has potential but whenever you call with a question, you get sent straight to voicemail. Tech support is no different either.

Cons

At this point, DoorSwap.com, their sister company, seems like the better option because support here is basically gone. We're dealing with major problems and can't get a single person on the phone. On top of that our customers are no longer able to use iPhone or Android devices to change passwords or lease a unit. It's been extremely disappointing.

“very simple to use”

Pros

It has been very simple to use and the software itself feels solid and dependable. The support team has also been excellent to work with and makes the overall experience even better.

Cons

Nothing specific comes to mind right now. We've worked with several self storage software platforms over time and they all tend to have some weaknesses but Storage Commander covers more of what we need than most of the others.

“responsive support from day one”

Pros

From the initial setup, the part I've appreciated most is the support throughout the whole process. From choosing the product to getting everything configured and even now after training, there's always someone available to answer questions or step in and help when needed.

Cons

Like any transition, it takes a little time to adjust to a new way of doing things but I haven't run into anything that takes away from the value of making the switch.

“took too long to get set up”

Pros

Their credit card processing rates are among the best I've seen in the industry and the team is responsive and pleasant to work with.

Cons

The software took far too long to be built and after waiting so long, I eventually gave up.

“buggy billing proces”

Pros

Initially, the pricing caught my attention because they don't charge per unit and tech support is included at no extra cost.

Cons

From day one, the software has been riddled with bugs. There's a cloud version and a standalone version and you end up needing both just to complete basic tasks because so many features fail to work properly. Half the time, I can't even move customers in or process payments correctly. It will charge a customer's credit card but then fail to complete the move in. On top of that the system only lets you accept the exact calculated payment and if the amount differs at all, it won't process it. The paid through date it calculates is also wrong far too often. I've been told for the past three months that engineering is working on these problems yet nothing has actually been resolved. Tech support is practically nonexistent. Minor issues might get fixed within 3 to 8 days but anything sent to engineering feels like it never gets addressed.

“it barely works”

Pros

At least the facility map has been helpful. Beyond that, the software has been incredibly buggy, the company feels poorly managed and support is basically nonexistent. They were also acquired by a payments company and pushed us into switching payment processors without any notice.

Cons

Support simply isn't there and the software itself barely works reliably. On top of that they recently forced us to change payment processors, revised payment pricing four times within two weeks and then canceled it all without any warning, leaving us unable to accept payments.

“handy cloud storage companion”

Pros

Just sign in with your account and all the benefits are right there to use. It gives quick access to contacts, memos, messages and pretty much everything needed in a single click. This is a solid multipurpose app that works well on both mobile devices and desktop systems. Like other cloud storage tools, it lets users browse files freely and share or post them wherever needed. For a fairly modest cost, it saves both time and effort which makes it a very worthwhile piece of software.

Cons

Performance is noticeably better with a fast internet connection and the setup could be improved further in newer upgraded versions. It would also be helpful to have a bulk file sharing option to speed up collaboration and data sharing.

“Convenient multi site switching”

Pros

One feature I really appreciate is being able to jump from one site to another through a drop down menu and handle transactions as though I were actually at that location. It makes working across multiple sites feel smooth and very convenient.

Cons

Where this software could be better is in how everything is organized. There are too many sub menu steps and some of them really should have their own separate category. The software also tends to load and refresh slowly which can be frustrating at times.

“clear layout”

Pros

Right away, the interface felt clean and organized in a way that makes sense to the average person. Everything flows naturally which makes the software pleasant to work with. It's a solid product overall but the standout part of this company is the customer service. The team has truly gone above and beyond to answer every question and address every concern I've had and they have made my move from the stand alone version to the cloud based version feel very comfortable. The tech team is also very knowledgeable and usually gets back to me fairly quickly.

Cons

There have been a few glitches here and there but they've been quick to fix the issues and get everything running properly again. Response times used to be slower in the past although over the last few months I've seen a noticeable improvement.

“steady updates that make this app better”

Pros

Using this platform has been very user friendly and the regular updates show that the program keeps improving. It's also a big plus that I can actually talk to a real person whenever I need help and get the support I need.

Cons

I don't have anything negative to say about this program.