Jonas Goldschmidt
Furniture, 51-100 employees
More than a year
“helpful support team”
Pros
Shoutout to the customer support. The team is very knowledgeable and their response times are consistently fast which makes a big difference when help is needed.
Cons
That said the forms still come with several frustrating limitations in both customization and everyday use. For example, the total upload size for pictures is capped at 20MB which is far too restrictive for reports that need supporting images. It's also limiting that external files or forms, such as drawings, can't be linked to a form which reduces the platform's overall usefulness.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anee Rahman
Renewables & Environment, 500+ employees
Less than 6 months
“flexible forms”
Pros
Right away the integrations and overall usability stood out. The range of form question types is really solid and the user access management features work very well too.
Cons
Its mobile app UI needs some work. The color scheme feels off putting and it hurts the overall experience.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
10
Robert Birkle
Hospitality, 11-50 employees
Less than a year
“great Sharepoint sync”
Pros
Creating forms takes no time at all and the SharePoint integration works really well. Clients appreciate how simple the forms are to complete and it helps route tasks out to our field reps which takes pressure off our Ops team and lets them manage more jobs.
Cons
Honestly it would be helpful to have an admin side app for dispatching jobs. I'd also like better options for organizing users into smaller groups while still giving them access to the same forms. We have several reps who don't need visibility into every rep but they do need to see the members of their own team.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Lluis Guitart
Electrical/Electronic Manufacturing, 500+ employees
More than a year
“fantastic for field forms”
Pros
The support team is excellent, the system is quick to learn and it makes managing tasks and resolving issues much simpler. Creating forms is easy and they're extremely helpful for technicians working in the field.
Cons
There's still room for improvement and it would be useful to have an option to add videos to reports. The ability to include pictures directly in templates would also make it even better.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
8
Tomasz Fuja
Construction, 500+ employees
More than a year
“fast response by support”
Pros
Building new forms is simple and connecting the data to other systems works really well. The integration with SharePoint and other platforms has been a big plus. Customer support is excellent too, responses are quick and they do a very good job of resolving issues. I also appreciate the ability to customize output documents with Handlebars.
Cons
With larger forms the editor can get a bit slower when making changes like adding, removing or updating questions but it's only a minor issue.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8