UMA Vision Reviews

“desk booking with Outlook sync”

Pros

The floor map is the feature I rely on most for reserving my desk and checking which meeting rooms are available. The integration with Outlook works smoothly and having the option to add Webex meetings is a big plus.

Cons

The voice feature still needs work. People are used to assistants like Siri handling most prompts well so it would be much better if I could just say something like "book me a meeting room at 3pm on Wednesday" and have it done without being taken through several extra prompts.

“outstanding support”

Pros

Our onboarding and the support team have been fantastic, really going above and beyond whenever needed. The product itself is simple to navigate and very user friendly.

Cons

Getting the most out of the software does require some behavioral change if your company hasn't worked with similar solutions before. That feels more like an internal adjustment on the company side than an issue with the program itself.

“hybrid booking works brilliantly”

Pros

With the way we work in a hybrid setup, the room and desk booking features are really important. On the days when being in the office is mandatory, we rely on it to reserve all the rooms we need as well as our desks and it does that job very well.

Cons

I still don't know much about the back office side of the system so I'm probably not getting everything possible out of it. More training would definitely help me use it better.

“desk booking simplified”

Pros

Booking desks works really well and it's helpful to see which desks are already reserved each day. The analytics are also a strong part of the platform.

Cons

Meeting room booking is more limited since you can't reserve a room for the entire day. It's also difficult to quickly tell when meeting rooms are booked or available because the only way to check is through the floor plan while manually changing the date and time.

“supportive team”

Pros

One thing that really stands out is how friendly and efficient the support has been. The platform gives us strong visibility across all the key parts of workspace management, like devices, comfort levels, occupancy and more which is exactly what we were looking for. Having a dedicated support team available to walk me through the process and troubleshoot issues made a big difference as well.

Cons

Implementation isn't the easiest part of the experience since it does require quite a bit of hands on help from their team. That said, whenever I ran into an issue, support was quick to respond and helped me work through it without much delay so honestly I couldn't have asked for better help from the team. 10/10 support.

“flexible pricing and rich data”

Pros

Using this app has been going really well and the amount of data you can pull from it is impressive. The room release feature is also a valuable part of the product.

Cons

From what I've seen there's very little to complain about. It's a strong product, competitively priced and offers plenty of flexibility.

“Great fit for hybrid work”

Pros

Getting it up and running was easy because it works with the existing O365 tenant setup so IT barely had to do much. After rollout, users get several different ways to book rooms and desks and it's quick to check availability which really helps support a confident return to the office as part of a hybrid working strategy.

Cons

No issues come to mind at the moment.

“quick rollout”

Pros

The initial setup was handled well together with the support team and whenever we had extra suggestions, they were always willing to review and consider them.

Cons

Only a few minor things come to mind, such as needing to go into the admin portal to give a new starter permission to use the platform. Most of the difficulty has really been reminding staff to make bookings but we've worked with UMA on that and now have a touch screen desk booking solution ready for when staff arrive.

“well thought out design”

Pros

Right from the start the product felt easy to use without needing much guidance or training. The interface also has a clean, polished look that makes everything clear and comfortable to work with.

Cons

I haven't run into any problems while using this software.

“Very easy to use”

Pros

It is very easy to use and getting it implemented was even simpler.

Cons

There arent any issues that me or my team can recall that weve come across using this.

“simple deployment”

Pros

Getting everything up and running was very easy and using it day to day has been just as convenient for our team.

Cons

It handles everything we need to manage our workspace effectively. There's really nothing I dislike about the system.

“excellent support team”

Pros

Very simple to use and the support from our customer service rep has been excellent.

Cons

Integrating it with AMX touch panels was very simple and honestly I haven't run into anything that really needs improvement.

“outstanding workspace booking platform”

Pros

Booking meeting rooms, desks and other resources through Mi Workspace powered by UMA has been excellent for our staff, suppliers and customers. The app makes it simple for users to locate the resources they need, while also improving overall efficiency and space utilisation. Its secure integration with O365 made the rollout quick. The 3D maps are especially useful for navigating the office and reserving resources ahead of time and the dashboards and reporting tools give facilities teams real time visibility into utilisation, environmental data and any equipment issues.

Cons

Their team has been extremely supportive throughout the design, deployment and ongoing support of the system we integrated. The platform is packed with features and the regular updates show that UMA continues to evolve and respond well to client needs. I don't really have any negatives to point out.

“Highly recommend”

Pros

Rolling it out across the organisation was very easy and using it day to day has been just as simple.

Cons

I haven't run into any downsides. It works really well and the support team listens to our suggestions and has even built some of them into the product from time to time.

“user friendly room booking”

Pros

The interface is super user friendly which makes booking a room really fast and managing reservations simple.

Cons

When someone books directly on the device, it would be better if they could enter the meeting subject and select the exact time slot they want. Right now, the system only offers fixed time slots so users have to pick from those.

“I love using it”

Pros

It is very simple to work with and delivers a really good overall user experience.

Cons

One thing that still needs improvement is the dwell timing in people counting although I understand that this is a new feature that's already on the way.