Veoci Reviews

Pros

Having a quick way to check in and indicate whether I've had any COVID symptoms or been around someone with symptoms has been really useful. From what I understand, the admins can also map that data to see who may be affected by COVID which helps keep the campus running even during the pandemic.

Cons

Finding the daily survey in the app feels a little too difficult. It takes a bit of clicking around before you get to it.

Pros

Using the system feels very natural. The icons are well thought out and make sense when I'm sharing it with other people. The admin side is also very simple to work with. It has a very Mac like feel especially with the drag and drop setup which I really appreciate. The team helping build out new workflows has been incredible as well. As soon as a change is brought up, they jump on it and make updates right away. On top of that they understand both the platform itself and the worlds of higher education and emergency management which is a huge advantage for me. I don't have to waste time explaining how my institution operates.

Cons

The cockpit area, with all of the different conversations, can be a little confusing at first. Once you understand how it works, it does make sense but it can be hard to train others on initially.

Pros

From alerts to documentation, this platform covers a lot for emergency response. It sends notifications by text, phone, email and push alerts to the leaders who need to respond and the chat room helps keep an accurate record of important events. It also includes public and private forms for collecting information and showing the right details on dashboards, plus a document library so leaders can quickly access critical materials. The built in address book keeps contact information current for everyone involved during an emergency and it can also be used beyond response situations for things like regulatory compliance and meeting agendas.

Cons

One thing to think through is not really the software itself but how your organization plans to build and manage the platform over time, whether with internal staff or outside support. It helps to have someone in house who can stay proficient in developing solutions or to make use of their solutions team. We've had very positive results working with their team because they deliver quick, well built solutions.

Pros

This can notify response leaders by text, phone, email and push notification. Its chat room helps document important events, while public and private forms gather information and show relevant details in dashboards. A document library gives leaders access to critical information and the integrated address book keeps team members' contact details up to date during an emergency. It can also support program work, including regulatory compliance and meeting agendas.

Cons

This is not necessarily a direct software drawback but organizations should plan how they will develop and manage the platform, using internal or external resources. It may help to have someone in house who can maintain the skills needed to build solutions or to work with the solution team. We've had good results with that team, getting solutions that were quick and well developed.

Pros

Being able to customize features for our agency is useful. We can also set up a guest account for a first response agency on the fly. Since you may not know who will come to the command post or EOC, sharing critical information quickly without using a license is important.

Cons

Some useful parts of Veoci are ready to use but the tool depends heavily on the time we invest in customizing features and applications for our agency's processes and needs. License prices are also a limitation. We've identified many applications where it could help but license costs and support hours for building new features keep us from using the tool to its full potential right now.

Pros

Ready to use right away and end users can quickly build customized forms for gathering information during an incident.

Cons

Dashboard tiles change position depending on the monitor size and I'd like an option to lock the layout so it stays in place.

Pros

Being able to access the software from anywhere means that when an incident occurs, people can connect on phones, laptops or desktops, collect information, put together ICS forms on the fly and ensure support is provided. The system is also fully customizable so it can be set up to fit what you need.

Cons

Sometimes completing tasks means moving to a higher license tier because so many people need memberships. They are willing to work with you though and have made some things public which has helped us grow with the software.

Pros

Forms provide a simple way to enter and collect data and the mapping tool can be modified to fit your agency.

Cons

It would be helpful to have online tutorial videos for learning more about the software.

Pros

I appreciate how adaptable Veoci is when I need it to do something specific. Sometimes that means finding workarounds or getting help from the development team but I can suggest enhancements and see them put in place. I use it for everything from daily goal and project management to handling response efforts and supporting situational awareness across the University.

Cons

Building workflows is difficult and takes an exceptionally long time. Since using the feature continues to be difficult, I end up not using it.

Pros

End users get a very user friendly interface and it's just as simple to use on any mobile platform.

Cons

Occasional minor glitches come up though the support team responds quickly to update things and resolve those small issues.

Pros

It's easy to use and we can create spaces where users can jump in and share information. We're still learning but the information sharing capabilities seem endless.

Cons

We haven't found any drawbacks so far and are still exploring the different ways to use it across our organization's crisis management team. One small limitation is that it doesn't connect or merge data with our current Business Continuity vendor, Fusion Risk Management, through the Salesforce Platform though that's been minimal so far.