VisiumKMS Reviews

“top notch support team”

Pros

Customer support has been outstanding. The team is fantastic and always ready to help work through any issue that comes up. I'd absolutely recommend this program.

Cons

Right now I really don't have any complaints. Whenever we've run into a problem, it has been resolved quickly and handled with a very high level of professionalism.

“Highly customizable”

Pros

One of the biggest strengths of this product is how much it can be customized to a customer's needs. The design team really made an effort to work around our availability which made the whole process much easier. Their after sales service has been outstanding as well. The KMS team is receptive to customer ideas that could improve the product and their support staff responds to questions very quickly.

Cons

A few areas still require scripting to adjust and I believe some of these should be configurable by the client after implementation without needing to pay extra for scripting. For example, settings like status configuration or defining which step triggers another would benefit from more self service customization. I also found badger mail quite confusing. The alert queue only displays triggered events, not timed events and even then it does not provide administrators with clear enough information to effectively review or update badger mail settings. On top of that if an error happens, such as accidentally cancelling a record, it can be hard to undo.

“needs mail support”

Pros

It's simple to use and doesn't take much effort to get comfortable with.

Cons

It still lacks integration with MS Teams and SharePoint which is a noticeable gap. BadgerMail is especially hard to set up and troubleshoot and it creates a lot of frustration for end users when emails don't come through. That feature really needs stronger support because it can end up being a major blocker for teams trying to use the system.

“clear workflow”

Pros

The workflows are very smooth and I can always see the step I'm currently on in the left hand panel which makes everything easier to follow.

Cons

Some fields can't be removed completely so certain workflows end up looking a bit cluttered and untidy.

“their team is easy to collaborate with”

Pros

Support team stayed very responsive throughout the process and worked really well with all of our stakeholders.

Cons

The fact that its presence outside the US and EU regions is still fairly limited is annoying

“adaptable checklists keep us compliant”

Pros

At our site, we rely on KMS to handle change management and it has been very simple to use and train others on. The standout feature for us is the customizable checklists which can be modified to match every type of change we deal with. They let us define exactly which questions need to be answered and assign the right people to respond. Another helpful capability is requiring an attachment before a question can be closed. That has been especially useful for compliance since it makes sure PSR required paperwork is attached to the MOC.

Cons

If I could adjust a couple of things, one would be the level of detail in the software security settings. Some companies might see that as a benefit but to me it feels overly complicated. The other frustration is that two workflow tabs still cannot be auto completed even when every question in the tab has been finished. Because of that someone has to manually save and complete them and that can slow down certain MOCs from moving forward.

“Helpful workflow notifications”

Pros

Notifications at every stage of the workflow are really useful and help keep everything on track.

Cons

Getting a clear understanding of the role based security within the application can be difficult.

“excellent implementation workshop”

Pros

The implementation workshop we did with the vendor was excellent and really well handled.

Cons

The annual pricing is a downside especially since there don't seem to be 3 or 5 year options for annual maintenance. We've usually had 3 year agreements in place but now it looks like we can only commit to a 1 year term.

“great customization options”

Pros

Honestly the Management of Change customization options are excellent. They make it possible to standardize processes across the organization while still leaving room for some flexibility. It also has team members with a strong understanding of PSM which is a real plus. On top of that they do a very good job of working closely with customers to find solutions and build out useful features.

Cons

That level of customization also means a bigger time investment for setup and ongoing configuration. It can become even more demanding when there's employee turnover or shifts in the organizational structure.

“Smart checklists”

Pros

Configurable workflows, smart checklists and Badgermail have been my favorite parts of using this app.

Cons

One challenge is that KMS doesn't share data very well with other software my company uses. We also never really made use of the metrics in V12 since we relied on PowerBI instead.