Ascora Reviews

Pros

Ascora has the potential to be excellent software with good functionality

Cons

Ascora is majorly let down by poor support when customers need it most. In the last few months we've had issues with purchase orders, payroll and now invoicing. Due to Ascora incorrectly calculating GST, we are having invoices denied by customers until they go out correctly. This is costing us tens of thousands per month, an issue we have made clear to Ascora. Despite this, we are struggling to get a response and being left with late-arriving work arounds that rely on them manually correcting each invoice. We are into the second month of this and could not get a response to multiple emails for over a week. This simple issue is rendering the software ineffective, losing all the efficiency gains it would otherwise make and leaving a very bitter taste considering we are still paying monthly subscriptions to receive software which prevents us invoicing outs. Until the support is worked out, I'd strongly recommend staying away from this package unfortunately.

Pros

This is based on a good overall idea and, when it works as it should, could become a strong job management system. The layout is generally helpful and keeping job details, scheduling, timesheets, reports and field staff information together in one place is valuable for businesses in the trades.

Cons

Timesheets and time tracking have become very unreliable. Automatic check ins often create several entries at once sometimes fail to check staff in and employees are frequently unable to check into jobs manually. As a result, payroll and job costing are less accurate and it is difficult to charge clients correctly for hours worked. We now have to track hours ourselves using WhatsApp messages and separate spreadsheets which undermines the point of using this.

Pros

Good value for the money and equipment tracking is a big plus for me. The custom forms have been a real help with staying compliant on EPA refrigerant tracking. I created the form myself by following the tutorial on their website and the process went smoothly. After testing it in the app, I was surprised by how well it came out. Many field service providers either charge extra for forms or won't let you build your own. It gives you the tools and guidance to do it yourself.

Cons

Invoice line items don't seem to transfer to QuickBooks correctly for some reason. It could be related to the different invoice layout but I need to look into that more. For now, generating the invoice in the platform and dragging it into QuickBooks works well enough. The AI there transcribes it for me. Since Ascora is an Australian company, I had to adjust a few settings, like the tax name. I'm still working out how to switch the date format from the default D/M/Y to M/D/Y which can be confusing for American customers.

Pros

Ascora has made our operations much more efficient, cutting hours from quoting, job management, invoicing and client follow ups. We used to depend on several third party tools that never quite fit but the customisation and automation here have made a real difference. Ground Plan integration lets us work from plans, prepare quotes and move jobs along quickly. Managing everything on a phone has also helped our field staff and regular updates and support from their team keep the software developing around real business needs. I wish we'd found it earlier. It's practical and flexible for a trade business, unlike CRMs that feel too basic or inflexible. I can adjust job forms, safety documents, invoicing, scheduling and reports to suit what we need. Ground Plan saves a lot of time as we can measure from plans, create quotes and send them to clients in minutes instead of spending hours switching between platforms. Email automation for follow ups, reminders and invoices has reduced admin work considerably. Being able to handle work on my phone means I'm not tied to the office computer and can work more flexibly. The team keeps improving Ascora with frequent updates and ongoing support. Once it's set up, it's a very capable CRM.

Cons

At first, it can feel underwhelming and difficult to navigate. It takes time to learn where things are but once you do, the range of features makes more sense. Incorrect settings can cause problems though things work well when setup is right. There can also be a few minor teething issues.

Pros

Ascora is very user friendly and makes it easy to integrate work orders, quotes and jobs. The profit and loss tracking for completed projects is accurate which I really value. I especially like being able to add notes and comments throughout the system to keep the whole team updated. Training new employees is simple too and we use it around the clock.

Cons

The document attachment feature feels a bit awkward to navigate. Plus, customer support was pretty slow when I reached out, it took quite a while to get a response, though Ive only contacted them once

Pros

I find it really easy to use and it works smoothly with our accounting setup. The API integration with Xero has been pretty solid too and I like how often they roll out bug fixes and updates to keep things running well.

Cons

Getting help or new features added is really challenging as their support team seems pretty unresponsive when we need assistance.

Pros

It covers all the features needed to run a business from beginning to end and the product keeps improving.

Cons

Double bookings are still possible in the scheduler though an update to address this is planned for the coming year.

Pros

This is useful for setting up finances like purchase orders and invoices.

Cons

I find this to be not user friendly enough and its usability could use more improvement.

Pros

Scales well and is user friendly. Support is available by phone instead of through repeated email exchanges. Most issues were fixed in a reasonable amount of time.

Cons

Inventory and barcode management. Their team improves the software daily and I'm happy to wait.

Pros

The app has enough depth and capability to do more than competing software while still being logical and not hard to use. It also has many more features than its competitors, meaning we only need Ascora and don't use any other additional software.

Cons

One issue with the P&L reports is that they don't break a job down by its individual stages and instead show only the overall P&L for the entire job. This is due to be added for us in a software upgrade which would be amazing.

Pros

As our national commercial building and steel fabrication business has grown, it has helped us improve how we manage projects. It covers the full project lifecycle, from customer inquiries and quotes through job management, including resource scheduling, job costing and invoicing. We can do custom quoting and job cost tracking to the pricing model we prefer which is especially useful for complex jobs. This helps users see how different parts of a job are performing financially. For the functionality it offers, Ascora is priced very reasonably.

Cons

It has been working on adding new reports but data accuracy still has occasional issues. Some features in the mobile app can also be slow.

Pros

Managing the whole team through the mobile app keeps me in control of the business. Importing supplier invoices is dependable and the Xero integration works brilliantly. Field staff learn the software quickly which makes it easy to get them entering data and following the process. Since it works on both Android and Apple, staff can use their own phones for check in and check out or use a company iPad for more data heavy entries. It's very flexible.

Cons

The app continues to improve regularly and takes client feedback on board, implementing the features clients request most whenever it's feasible. I'd love to see additional direct integrations with wholesalers. I've noticed these may be coming. I recently saw a Reece integration for plumbing and I'm hopeful electrical wholesalers will be included sometime in the future too.