Ascora Reviews

“Poor supports lets down effective software”

Pros

Ascora has the potential to be excellent software with good functionality

Cons

Ascora is majorly let down by poor support when customers need it most. In the last few months we've had issues with purchase orders, payroll and now invoicing. Due to Ascora incorrectly calculating GST, we are having invoices denied by customers until they go out correctly. This is costing us tens of thousands per month, an issue we have made clear to Ascora. Despite this, we are struggling to get a response and being left with late-arriving work arounds that rely on them manually correcting each invoice. We are into the second month of this and could not get a response to multiple emails for over a week. This simple issue is rendering the software ineffective, losing all the efficiency gains it would otherwise make and leaving a very bitter taste considering we are still paying monthly subscriptions to receive software which prevents us invoicing outs. Until the support is worked out, I'd strongly recommend staying away from this package unfortunately.

“Great Intuitive platform”

Pros

Ascora is very user friendly and makes it easy to integrate work orders, quotes and jobs. The profit and loss tracking for completed projects is accurate which I really value. I especially like being able to add notes and comments throughout the system to keep the whole team updated. Training new employees is simple too and we use it around the clock.

Cons

The document attachment feature feels a bit awkward to navigate. Plus, customer support was pretty slow when I reached out, it took quite a while to get a response, though Ive only contacted them once

“Functional tool with great features”

Pros

I find it really easy to use and it works smoothly with our accounting setup. The API integration with Xero has been pretty solid too and I like how often they roll out bug fixes and updates to keep things running well.

Cons

Getting help or new features added is really challenging as their support team seems pretty unresponsive when we need assistance.